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March 2024 by Lorena Cadena
Very good ? thanks
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March 2024 by Anna Tateishi
I dropped into Vault Apartments leasing office without notice and also at the end of the day. The person at the reception was very kind and asked the leasing office if I could still come in. Donnella McRae was more than happy to get my information and quickly set up a tour of the building and available units for the following day. She made the whole apartment hunting process easy and stress-free. On-top of having a wonderful, fun and bubbly personality she was also very professional. It is really great to see someone who seems to really enjoy their job and also goes above and beyond with their customer service. Thank you Donnella!
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February 2024 by Rob Doak
The gentleman was professional and quick!
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February 2024 by Maria rbs
Great place and if you have any issues they do it on time !!!!
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February 2024 by amanda wei
quick response and excellent job!
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February 2024 by NMF
Quick and professional response
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February 2024 by David Honigman
Good Afternoon, I visited the Vault today and the leasing consultant Donnella McRae was absolutely amazing. She was funny, kind, professional and she was able to answer our questions that we have. I was very impressed with her knowledge. She showed us two apartments and was very happy with the results. I will most likely be moving there and I look forward to it
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December 2023 by Ania Schietzelt
My washer broke right before Thanksgiving, and what do you know - I come back and boom brand new washing machine set up in my unit. Quick and efficient.
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November 2023 by Nicole Landmesser
Everyone that works at the front desk and maintenance is a pleasure! Leasing office is ok. Everything was always clean. Good location if you take the train a lot. Expensive rent and amenities, you can definitely find better places for the same price. Rent goes up every year like most places but they are not interested in keeping the same renters in the building.TLDR; Not a bad choice but there are better options in Stamford.
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October 2023 by C
I’m two days into my lease and I think I made a bad decision already.First, I got an email my second day into the lease telling me I’m late on paying for 10/1. Which is impossible, because I only took the apartment on 10/8 and all fees were paid with the certified check as required by the building. The letter included language basically threatening the tenant into paying or else it would have impacts on things such as buying a home in the future. Truly unwelcoming. When I immediately emailed back, I was told it was part of an “automated process” and someone would call me the next day, the person who sent it couldn’t help me. Okay.Except nobody called. I had to call them, and confirm all of the monies I’ve already paid to them. Red flag one, but we managed to get that worked out.Second problem was that I wasn’t given my parking space number- I was given all of the necessary instruments to get into the garage, but no space number. I mentioned this on the call with Lexi. She told me to give her about twenty minutes to look it up and she’d call me back. I called back three more times over the course of the day because she never called back. Twice it went to a full voicemail and once someone else picked up, took my number, and said someone would call tomorrow.I’m dreading living here if this is how this begins. I still don’t have a parking spot number, despite paying for it.
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August 2023 by Andrew Wang
I was ghosted on Sunday's(8/20/2023) tour appointment. The agent never showed up and I waited in the lobby for two hours, it's funny that I kept receiving leasing office' call the next day, they pretended nothing happened, no explanation was given) Thanks for making a decision for me to not live there for terrible management...
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August 2023 by Jimmy Mundadan
Horrible experience, moving a client out of this building. We made sure to make reservations for elevator, and loading dock a week prior to move out. The loading dock was full of garbage which stank profusely, and was inaccessible for more than half of the day, causing the customer more time and money. As soon as the garbage is cleared out, the management wouldn’t let us park there, and instead proceeded to wash it down, making the entire area, wet and unusable until the water dries. We have worked with hundreds of buildings in New York, New Jersey and Connecticut and have never experienced such mismanagement. The most frustrating part is even after we explained the delays would cost the customer more they didn’t care and wouldn’t make a change to their schedules. Don’t move here on a Monday!!!!
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January 2023 by Brenda Lopez
Honestly living here has been great. Moved in summer 2021 and I am still here. Comfortable, amenities are great, apartments are well built (no thin walls here) and most importantly the management is done right. Turnaround on maintenance requests is quick—each time I’ve submitted a request it’s been resolved/fixed within hours.
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January 2023 by Pedro Valera Hidalgo
Great Community. The amenity are awesome and the management's people are super friendly and serviceable.
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December 2022 by Peg Coleman
As soon as I filled out the service request ( there was scratching coming from inside dryer hose) .. probably a trapped bird, service came immediately and resolved the issue efficiently and efficiently!!The always respond quickly ☺️
