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June 2024 by Kate deSousa
Super fast and courteous with Amazon returns!
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May 2024 by katie nogaki
Great store l. Very professional and kind staff that go out of their way to help!
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May 2024 by Marguerite Neuhaus
Have been shipping packages here for 40 years. Quick, efficient and have treated me extremely kindly, helping me w packages . Recently they went above and beyond, helping me w both printing of a label I didn’t realize I needed to print ahead of time, as well as squishing an item that had been sent compressed…. back into its original box which had become too small once the item was removed. They taped it up for me which took quite some doing. Thank You so much for helping me out instead of making me get a new box. They just helped me instead of standing on ceremony.
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April 2024 by Mailen Olivera
Probably the first and last time using this location. I went there on 03/19 to return a package and there is elderly man that clearly doesn’t want to be there and doesn’t have any customer service training. Just naturally a rude guy or a bad day, im not sure ! But not a great experience. At least my package was delivered thats why the two starts.
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March 2024 by Maria Barkas
The staff is awesome and everyone knows me on a first name basis! It feels like home.
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February 2024 by Amelia M.
The employees here are awful, rude, unwilling to help and have no patience with people. One older man with white hair in particular should not work in customer service. He never has a smile, he can care less about your needs or his job. I was having trouble figuring out my return and he was extremely impatient and rude. I actually was in tears after leaving that store. I will NEVER go to this location again and have told my family and friends to avoid this location at all costs.
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January 2024 by Audrey Trace
Great customer service at my location
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December 2023 by Lina C
I went to drop off a return from Tik Tok Shop and an older man that attended us said with a rude tone that I have to package and label the item and that they don’t do that. He was just very rude… I always go there to do returns but not anymore. The UPS store on 1127 High Ridge Rd were kind enough to look at the QR code and took the return. Unlike the older man who always has a rude tone… and it’s every single time i go there.
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December 2023 by Lina
I went to drop off a return from Tik Tok Shop and an older man that attended us said with a rude tone that I have to package and label the item and that they don’t do that. He was just very rude… I always go there to do returns but not anymore. The UPS store on 1127 High Ridge Rd were kind enough to look at the QR code and took the return. Unlike the older man who always has a rude tone… and it’s every single time i go there.
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December 2023 by Sarah Boyd
My mother and I went to the UPS store due to my mail not showing up for 4 days because my latch was and is still broken at my complex. We decided to pay for a mailbox and it was quick and easy they just need your ID, copy of your rent lease and rental insurance coverage. If theft is happening where you are please invest in getting a mailbox.
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October 2023 by Mario Socci
I received some pants in the mail and they didn’t fit. Before I went to this UPS store I thought I’d call and ask if they would take a usps return. They said , yes. The only issue is I won’t get a receipt for it. It’s close to my house and it’s raining so I went for the convenience. I was in a long line and they finally got to me and said; “We can’t do that here. You have to go to the post office”. I politely told them I called before I came. Then they were like..alright we’ll do it. The UPS store should not advertise that they will take in USPS returns if they don’t. Mixed communication and unnecessary conversation to have, if you do it all. It ended with them doing the right thing, but it should have never gotten to that point
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October 2023 by Ryan Moore
I have tried to use this store, the recommended shipper for the local auctionhouse. Never answer their phone… very slow email response and the responses received are off topic and almost scripted. I use UPS a regularly and this is by far the worst experience I’ve had. Used a different shipper due to this experience.
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September 2023 by Tony S
Anyways rude. Stay away from them.
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August 2023 by Hossein Sangrody
Matthew was beyond my expectations, very professional and patient.
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August 2023 by fernando Ruiz
The service was great it was in-and-out
