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May 2024 by David McNeal
Fantastic place with a lot to look at. The staff is very friendly and our designer, Gabriella, was amazing!
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May 2024 by Lynn Zettlemoyer
I have had a wonderful experience with Ellen Crawford- she knows her product, was attentive to my taste and value. Excellent designer. I just finished my kitchen tile backsplash and now am getting tile for two spaces for my daughter- a drop zone and a new powder room. I am so pleased with Ellen and Tile America!!
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April 2024 by Melissa Vicente
I would give zero stars if I could. The worst customer service I’ve ever encountered, or should I say lack thereof. The builders of my new home recommended Tile America. My husband and I walked around the entire store for about 10 minutes. We were never once greeted or approached. Not one employee even made eye contact with us. No one could be bothered. They acted like we were invisible! Disgusting. We walked right out. Guess what Tile America of Stamford? It was your LOSS. We built an entire HOUSE so you lost a huge sale. I would NEVER recommend this place! Stay clear and go elsewhere. There are better tile places out there who actually provide good customer service.
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March 2024 by Nick Falco
Great service. Ridiculous prices
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January 2024 by tracie johnson
Ellen was fantastic to work with at the Manchester Store. She was patient and understood that we had a set budget. Pricing was so reasonable. Our bathroom remodel came out amazing and cant thank her enough for her time and patience and suggestions to make it our dream masterbath. It was the best way to GC it ourselves and even got a list of amazing Tiler and went with Forest House Tile. Andy was top notch. Thanks again Ellen and Tile America.
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December 2023 by Tom Palen
We only shop at Tile America because the staff is outstanding and the products they offer are top notch! A big shout out to Christine for helping us design our master bathroom and major props to Adam and Chris on the management side for helping us get the job done perfectly! We will always go back to Tile America for any future project thank you!
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October 2023 by Jimmy S
Very helpful personal at the trade counter.
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September 2023 by Mel B.
HORRIBLE customer service. ZERO stars. My husband and I walked around the store for about about 10-15 minutes. Not one single salesperson approached us. Not even a "hi, hello, or someone will be right with you". Nothing!!! They completely ignored us and acted like we weren't even there. We left! I will never return or recommend this place to anyone. Go to The Tile Shop instead. I highly recommend the one in Brookfield.
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September 2023 by Nila M
Bob Odonnell and the entire staff is AMAZING!!! Bob also did me a huge favor and to thank him I will be donating to his favorite charity, St Judes!!!
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July 2023 by Edward Hoyer
We highly recommend the great people at the Manchester Tile America store. Alan Joyner and Eve Arre were very helpful during the tile selection and ordering process. We really appreciate their recommendations and patience during the selection process. Tyler Hale at the delivery counter was very helpful during the pickup process as he also provided some useful tips. We truly enjoyed working with Alan and appreciate his helpfulness and professionalism. Ed & Rosemary Hoyer
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June 2023 by Michele Moucatel
I am in the process of building a new house and have had the extreme luck of working with Geralyn Starrantino and Marilyn Fay to help select products to design my bathrooms and kitchen.I cannot stress how incredibly helpful, resourceful, and patient they have been with me over the last several months as I have come in repeatedly and changed course several times.Geralyn and Marilyn have impeccable design taste and have helped guide me in selecting the right products while being mindful of cost and my budget.They are absolutely delightful to work with, know their products extremely well, and are always available to help me.I will definitely refer them to anyone I know who is doing home renovation.Thank you Geralyn and Marilyn - I couldn’t have done this project without you!Michele MonroeService: Tile work replacement
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June 2023 by Steve Garcia
Great people and great product. I was not ignored, pushed, rushed. They made everything easy and comfy. It was Like meeting up with a knowledgeable close friend and shopping together. if youever in need of tile please see Gabriela for your needs. I promise you won't be disappointed ??
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June 2023 by Mario M
The customer service left a lot to be desire. Salesperson was unreachable after payment was made. Items were delayed over 6 months and the store manager did nothing to help resolve the issue. After waiting for months for a faucet, I received a call that the faucet was in the warehouse. I go to pick it up (was supposed to be shipped to the house, but they messed that up), once I arrived, they didn't have the faucet and had no explanation on why I was told it was in stock. Weeks go by and no call. I send a follow up email and miraculously, the faucet is in stock. But the fun doesn't end there. They proceed to tell me that they will not ship the item because I owe $100. Mind you, I have paid thousands between tiles and hardware (up front). I can't pick it up myself because I am out of town and they have not been able to provide any accounting, because the original salesperson has been on holiday. So, for the past month, my faucet, which has been fully paid, is being withheld. Even after I agree to pay the amount over the phone.Cons:1. Salesperson was not helpful on type of material best suitable for our needs. Push all questions to our contractor. It was obvious their agenda was to sell and had no concern or care for customer needs.2. No warranty on product. Once items were delivered, they took no accountability for damage items. Instead said "That's why we recommend customers by extra."3. No follow up customer service post payment, which is all up front, on day order is placedPros:1. Parking is convenientIt was an expensive lesson, but I would not be using them again, nor would I recommend to anyone.Service: Remodeling
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April 2023 by Jill B.
Decent selection, poor customer service. You need to keep on top of your salesperson. Tiles were broken in box. Salesperson had an attitude. I expected so little and that's what I got.
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December 2022 by Mario M.
Stamford, CT Store:The customer service left a lot to be desire. Salesperson was unreachable after payment was made. Items were delayed over 6 months and the store manager did nothing to help resolve the issue. After waiting for months for a faucet, I received a call that the faucet was in the warehouse. I go to pick it up (was supposed to be shipped to the house, but they messed that up), once I arrived, they didn't have the faucet and had no explanation on why I was told it was in stock. Weeks go by and no call. I send a follow up email and miraculously, the faucet is in stock. But the fun doesn't end there. They proceed to tell me that they will not ship the item because I owe $100. Mind you, I have paid thousands between tiles and hardware (up front). I can't pick it up myself because I am out of town and they have not been able to provide any accounting, because the original salesperson has been on holiday. So, for the past month, my faucet, which has been fully paid, is being withheld. Even after I agree to pay the amount over the phone. Cons:1. Salesperson was not helpful on type of material best suitable for our needs. Push all questions to our contractor. It was obvious their agenda was to sell and had no concern or care for customer needs.2. No warranty on product. Once items were delivered, they took no accountability for damage items. Instead said "That's why we recommend customers by extra."3. No follow up customer service post payment, which is all up front, on day order is placedPros:1. Parking is convenientIt was an expensive lesson, but I would not be using them again, nor would I recommend to anyone.
