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February 2024 by Jay Re
Very shady and unprofessional..I wish I had read reviews before going to this store.
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January 2024 by Mylana Kozarenko
No customer-oriented attitude from the staff. The girl elementary did not ask what memory on the phone we want and began to describe to us the cost of installments for two phones. About the tariff plan - also without explanation added one of the most expensive and after my question she explained. At the end I asked: "Can I change the tariff plan in the future?". She replied, "No, you can't until you pay 24 months installments". That's a lie. I spoke to customer service today and they quietly changed my plan to a cheaper one!!! This is just a scam! I want to file a complaint. Although it will not change anything
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November 2023 by Maria Singh
The staff in this store are AMAZING. Caroline help me as soon as I enter the store and helped me in the buying of my I phone, she was very professional knows her job well had patience, also Emmanuel the manager of the store was awesome very professional extremely helpful always new what I wanted and need it being my first time buying a I phone, as well as Jonathan very helpful took good care of me and resolve my issues. I have to say that the entire staff are well train by their manager and you can tell that they love what they do and they do it well, they all have excellent customer service and are all very respectful they make you feel comfortable and they take good care of you they multi task and I love it . I recommend this location to any one looking to purchase a phone or has any phone issues, another plus is that some of them speak Spanish for those in need. Thank you to all.
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November 2023 by Thomas Dominic (DMB)
No Flagship Andoids. Everything had to be ordered. You don't have the top Samsung, Google Pixel, Motorola? Whats up with that?Walked out. Thinking of getting an IPhone
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November 2023 by Steven Manos
Amazing service and help from Jonathan MolinaSeek him outSuper helpful and got us best dealFollowed up as well
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September 2023 by Juice Ali
Came to this T-mobile in the Connecticut Mall Kevin was very professional and he has great knowledge on their items don’t have any complaints will come back later in the future.
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July 2023 by Anton Panov
Absolutely the best place to go if you're looking to get a new phone or just a new plan. Izzy, Nelson, and Carolina are extremely competent! Highly recommend!
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July 2023 by Adriana Garcia
Terrible experience. Horrible serviceThey are mean and don’t even try to help you and find a solution.They give you iPhones that don’t work and when you try to do the exchange they say they can’t do anything about it, never explained if it had certain time to do it.The internet of the plan we got is so bad, we are paying for a service and they don’t help, they don’t even care neither look at the problem nor find a solution.
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June 2023 by Edward Flores
This is the worst store I ever walked in. Emmanuel is more concerned about his commission than taking my payment. This is why I haven’t been to this store in years I see nothing has changed!
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April 2023 by Cathy Mullins
Awesome experience with KevinHave had issues with TMobile but I stay
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February 2023 by Jocelyn Alonzo
Great experience, we were greeted the minute we walked in and helped us out in minutes.Jonathan was so friendly and explained everything so well. He was able to get us great deals and we are very happy with our new phones.
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February 2023 by Junie Lee
Terrible employees just waiting for salary not entertaining customer but walk away at the back door and I'm planning to buy I phone but I plan instead to go to apple store poor customer service
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December 2022 by M C
Helpful and great customer service. The rep tried his best to help every customers.
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September 2022 by Jeanette McConnell
What a pleasant outcome. I was upset when I walked in thinking my problem wouldn’t be resolved however left in such a better mood. Thank you to this staff for there attention to detail and the manager who assured me they were going get everything taken care of & they did! I will be returning to this location when I need a new phone and refer my family and friends. Go to the mall!
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July 2022 by Valerie Beatty
Excellent customer experience. Went to purchase a phone for my mom who is a senior. I didn't need anything fancy just need a good phone. Sales Associate Mark was exceptional. He did try to get me to buy a high tech phone. I told him what I need in a phone & he sold it to me. He was professional, knowledgeable and just a great customer experience. Go check Mark out.
