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January 2024 by Maximus H.
If you want a thousand-dollar hematoma because they didn't listen to a word you said, go and see Donna.
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January 2024 by R. Chantes Domond
Special type incompetence going on in that building.
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January 2024 by Jennifer Segura
Went there at 820 checked in didn’t mind waiting for little my appointment said 908 I was ok with that but not once but twice i was next all of a sudden they let 2 people go in before me one was late to her appointment and the other lady had just arrived checked in incorrectly and the lady still let her in very unprofessional I’m a diabetic and was fasting for this
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November 2023 by Olivia Begasse de Dhaem
Zero stars.30 min wait after checking for appointment.Then the person brings me to the room, no hello, nothing, not wearing a badge, not introducing herself, looking down at me, complete discrimination from the start. Tells me im not in the system. And then refuses to look at my quest official order with the bar code. Tells me she doesnt have to take care of me. She doesnt need to tell me her name. Then they put me in another room with no explanations. This is 40 min after my appointment time and more than 40 min after i checkin. Then someone reasonable came to me and explained lab orders from a different state have to be emailed first to a specific quest email address for them to receive it because the quest systems dont communicate between states. This was my last time using quest. I also dont know why quest is preferred by many hospital systems. This is about time to let patients have a choice and I will provide the choice to my patients and fax orders to the place of their choices. Thank you so much Jackie for being there and saving the day. 1h later my blood was drawn.
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November 2023 by Onesimus Hodge
I came in this morning at 7 AM. I was told to come here to take a urine test for a pre-employment, screening. I totally didn’t understand what was going on. I was sent an email from the employer just to come here to take a urine sample. I didn’t know an appointment wasn’t made for me. They have kiosk machine for you to check in. I thought that I already had an appointment so there’s no one at a desk. So I have knock on the door and There is a woman by the name of Donna came to me and was speaking to me with a very nasty ATTITUDE and is very unprofessional. If someone needs help, you should be able to help them out. Talking to them in a disrespectful tone as if I were a child or if I have no type of common sense once again, if you have bad customer service these jobs are not for people like if you don’t like your job just stay home.
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November 2023 by Anastasia Elkin
The worst experience ever.I’ve been going there for many years, but my last visit was the worst. The person who performed the blood work wasn’t a professional. He needs to practice more on fake arms, not on real people. First time in my life I got this hematoma and bruised arm. Can’t bend and lift the arm. This is the 3rd day since the blood work was done.
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November 2023 by Samantha Stone
Really poorly run. There is no way to get in touch with a person via phone or even when you get there. You check in via a kiosk and when I finally did see a person, they were completely unhelpful. Go somewhere else.
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November 2023 by Sam Spy
They say that walk ins are available, but the walk ins are never admitted. Additionally, the whole process is extremely slow and a waste of time.
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November 2023 by Marie S.
Dealing with Quest aka pest. Easy to pay for tests, then comes the hassle. My latest Quest saga was this week. Years ago I went to the Westchester location but it has closed permanently. Fast forward to 2023, the Greenwich location closes at 4pm, delayed by bad traffic, so headed over to the Stamford office only to be denied. No receptionist, doors all locked, no bathroom access. A young man in the waiting area sees my frustration and says "Welcome to late stage capitalism..." I smile and say "welcome to watching me walking away..." Healthcare and stress make for a toxic combo; it's not like this everywhere. Long wait times, difficulty with access and impersonal environments - not user friendly. Disappointing.
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September 2023 by Daniel D
I do not recommend going here with a baby. My son needed blood drawn for an allergy test. They were unsuccessful on the first arm but were able to get an entire vile in the second arm. I come to find out a week later that there wasn't enough blood, and we were unable to get conclusive results on the test. Now we will have to get blood drawn again on our 7-month-old.
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July 2023 by Mike
Staff is completely rude...like intentionally. Check in kiosks are 24" from floor for some reason...comical when your 6'10". Very surprised how cold and automated this business is ran
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June 2023 by Christina Dwyer
Had an appointment at 11am and they took me on time. That deserves the 5 stars. Many other locations are not prompt like this.
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April 2023 by Stacey C.
They have the absolute worst service. Stay awayI waited more that 30 mins for an appointment. Staff very rude!
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April 2023 by Natasha Holguin
Me and my two kids were walk ins and were taken care of even ahead of schedule! What a relief since we were running late for school. They were all so kind. And José was very gentle with my 5 year old and 8 year old. He was very pleasant and efficient! We will return for future blood work!
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April 2023 by Helen Michelagnoli
DO NOT use this place. Unprofessional and bad manners. Traumatized my daughter with her draw and to top it off had her place her urine sample on the top in front of EVERYONE in the building. She was embarrassed. Shame on all the workers there. I used the one in Darien for years and had good service this was horrendous.
