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November 2023 by rai
I had the pleasure of working with Tammy Philips as my salesperson at Prestige Volkswagen of Stanford, and I can't speak highly enough about them. From the moment I met Tammy displayed an exceptional level of professionalism, knowledge, and genuine care for my needs.Tammy was incredibly patient and took the time to understand exactly what I was looking for in a vehicle. they asked all the right questions and provided valuable insights on various Volkswagen models. The expertise was evident, and they made the car-buying process both informative and enjoyable.What really set Tammy apart was the dedication to ensuring that I was completely satisfied with my purchase. Tammy went the extra mile to find the perfect vehicle for me, taking into consideration my budget and preferences, the transparent and honest approach instilled a great deal of trust in me, making me feel confident in my decision.Throughout the entire process, Tammy was attentive and responsive, promptly addressing any questions or concerns I had. The commitment to providing exceptional customer service was evident, and made the entire experience smooth and stress-free.In the end, Tammy's expertise, professionalism, and genuine care made my experience at Prestige Volkswagen of Stanford outstanding. I can't thank them enough for the assistance, and I highly recommend them to anyone looking to purchase a Volkswagen. Tammy's a true asset to the dealership and made my car-buying journey truly exceptional.Thank you Tammy!
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November 2023 by Lily Canario
I recently had an exceptional experience at Prestige Volkswagen of Stanford, and I couldn't be happier with the service I received.Tammy Philips was incredibly welcoming and attentive. They take great pride in maintaining a professional and comfortable environment for their customers. Tammy was patient and helped me find the perfect vehicle that met my needs and budget, without any pressure or pushy sales tactics.Once I made my choice, Aamir Salim made the financing process smooth and transparent. I felt like they genuinely had my best interests in mind. Phil Demersky worked to secure a favorable deal for me. It was a refreshing departure from the stressful experiences I've had at other dealerships. The exceptional service extended beyond the purchase as well.The team at Prestige Volkswagen of Stanford went above and beyond to make sure I was comfortable with my new car.Prestige Volkswagen of Stanford was top-notch. They demonstrated a high level of professionalism, courtesy, and expertise, making the car-buying process enjoyable and stress-free. I would highly recommend this dealership to anyone in the market for a Volkswagen or any other vehicle.Thank you so much! Phil, Tammy & Aamir
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November 2023 by Andre de Munnink
I chose 4 stars and not 5 because: I was charged for the tire rotation. This was a charge which I was not told before the service would be charged to me. So lack of transparency. Also, they car was not returned washed. This is a service which we always received in Europe when giving in a car for service. Otherwise I was very happy with all other aspects of the service experience at Prestige. But still not a 5 star service.
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October 2023 by Danielle A
The service department is phenomenal and deserves 5 stars . Excellent service and the people are really nice (even when delivering bad news that I had to pay for brakes). The dealership itself is 1 star so my review will fall in the middle . The sales people are rude as hell in this location. My lease is almost up and I wanted to see some options. I walked around inside and outside and no one spoke to me or asked if I had a question… they just watched me . I said “hello, excuse me” to the female salesperson and she ignored me. Go here for service ONLY and purchase/lease elsewhere. Executive VW in North Haven is phenomenal and worth the drive
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October 2023 by Ryan Kent
Rishi is great, but I’ve had it with the return trips and constant issues with my Atlas. I paid $800 for a clogged drain that didn’t fix the problem. Immediately following my visit, the car is still leaking water onto the floor and an airbag error light came on. There are no service loaners or service appointments to re-evaluate the car for another two weeks.
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October 2023 by Natasha Weinstein
I worked with Steve who was an absolute delight. Not only did he listen to my wants and needs, he helped ensure I found THE car for me and made it the most enjoyable buying process. Would definitely work with him again.
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September 2023 by Scott B.
You're likely better off with another dealer. Weeks ago I did the pre-qualification on the website and their finance manager Aamir called me to let me know he received it? He was BEYOND rude, dismissive, and unhelpful. This was a horrible first impression. He promised a salesperson would then follow up to set up a time to come for a test drive. Nobody ever called. I went elsewhere and won't ever come back.
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September 2023 by Eph Ling
Rude and disrespectful in all areas. Suggest unnecessary repairs. My car had as I remember 5 recalls in 3 years, and for one of the repairs, they kept the car for a month, never letting me know the progress . Run away.
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September 2023 by Arturo Rodriguez Tsouroukdissian
The whole experience was incredible. Tammy Phillips helped me and supported me all along, kept me really well informed and provided all information of the car. Amir, also did a great job on the contracting and explaining all details really well. Excellent experience and very professional. Cheers
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September 2023 by George and Carol Fischer
As always, everyone at Prestige Volkswagen of Stamford is totally awesome!! They are very, very customer-oriented. They go out of their way to provide excellent service and take the extra step to make sure all customers are treated as if they were superstars!!
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September 2023 by Anthony DelPonte
Phil the manager was so helpful and went above and beyond. Todd, my salesman knew everything about the truck and made sure every feature was set up before I left.I will definitely be going back to the dealership for future purchases. They have the best pricing and everyone there is so nice and made me feel comfortable with making decisions on which vehicle to buy.
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September 2023 by Ace Dillinger
The gentlemen who greeted me when I dropped the car off also drove me home and picked me up. He earned 2 stars for his politeness and kindness. The front desk who jumped over to service, got my forms for check-in, and helped me when picking up the car deserves 1 star as well. The service rep who did not discuss the cost of the service, the number of things that would be replaced, the additional time the service would take, the lack of an update call, and the rude phone call I had with her when picking up earned -6 stars.
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August 2023 by Rodrigo Rego
Worked with Stephen Yasinsac at Prestige VW in CT, buying a 2023 Golf R.I’m from Miami, FL, and both Steve and his manager have communicated and acted professionally, made sure my needs were taken care of, arranging for transport to Miami and making the paperwork work smoothly. Highly recommended if you cannot go the dealer and deal in person to buy your dream car! Will buy from him again for sure. Thank you Steve!
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August 2023 by Debbie Moore
I have had Rishi as my service advisor for the last couple of years. I had issues with my water pump and one of my tires. I emailed him, told him what I knew was happening, and asked how much it would be to have the antifreeze system flushed to see why the car needed more antifreeze. Also, I wanted to know what it would cost to look at the tire. He immediately let me know and asked if I wanted to make an appointment. We used email for the whole back-and-forth questions, and it was great for me as I can only sometimes call from work as the cell signal could be better.
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July 2023 by Lulinda Lloyd
Above and beyond satisfactory problem solving from Amir, Special Agent K, & Emerson. I am truly so very appreciative of the generous & considerate service. Prestige has been and is the best group of “car people” around.
