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November 2023 by Ken Byxbee
Brought in my Sierra for an oil change and tire rotation... After leaving dealership i check my tire pressures, on the dashboard display, and noticed that my tire pressures were all different with one only 30 lbs!! The tech obviously didn't bother to check the pressures while rotating tires!!!
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October 2023 by Robert Clemmens
I brought the car in at 8:30 asking for 1) oil change, 2) tire rotation, 3) 40,000 mile service 4) check for leak around the area of the transmission. I was asked if I wanted to wait for the car but I declined. At Noon I started to call for an update on the status of the vehicle. Everyone was apparently at lunch. At 1:30 I called again. Was told that I would be called back with an update at 2:05. At 2:15 I called again and was told that the oil change had been completed and tires rotated - after having the car for almost six hours. The tech had done a visual of the transmission/transfer case but had not come to a conclusion. The 40,000 mile service had not been started. I needed the car to get to a Dr appointment for 3:00 so went to the dealership to pick up the car. No explanation for why, after almost six hours, the 40,000 mile service was not done. So now I have to bring the car back for that and to get it checked for a leak. What a waste of a day! Sorry, this is not my first poor experience with Minchin. I will not be back.
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August 2023 by Veronica Feinstein
I've never had any issues with Minchin Buick. Staff always professional, friendly and helpful, particularly Ismael who assisted with my most recent service.
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August 2023 by Joe Mason
Highly recommend! Great staff and service. The sales manager Vinny went above and beyond for my father couldn’t be more appreciative!
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August 2023 by Miguel Triay
Very easy process and they always explain everything.They always keep to a schedule and don't ever do work that can be done in a future appointment because the want to keep the customer happy and on schedule.
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July 2023 by Pete Peri
Professional and efficient service every time. We’ve leased 2 vehicles from JD now and have never had any issues. Very knowledgeable and makes it an extremely easy process. Highly recommended!
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July 2023 by Keith Boushee
My Buick broke down in the vicinity of the dealership. Jonny in Service was extremely helpful during a stressful time.
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June 2023 by Jay BxStar
Unprofessional , people need to be replaced ' I just coming to do my oil change and filter look I waiting 10 minutes inside the lot 5 guy's there no one talks to me about what I need I allready do my appointment online. I have to drive out. This business is losing money trust me when you have no one in line in the service is because they are bad HOPE they get replaced and get Helpful people there.
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June 2023 by khalid hamran
Excellent and hands down to Tony the exceptional service manager who was able to get my car fixed in no time after too many bad experiences with previous service manager. Tony is a pleasure to deal with, friendly with a great demeanor and a friendly smile. He really knows how to treat every customer. I encourage you to see him and his fantastic service team. I highly recommend them!
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June 2023 by Diane Didelot
Was welcomed and greeted by Laurie upon arrival.. oil change took one hour and half which was longer than expected but it included a tire rotation! I was able to use a $20 coupon I received in email!
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May 2023 by Sean Keaney
They told me a certain time and then charged back and forth then never ended up calling me the same day when I specifically asked them to regardless of wether it was done or not. They seem to not care at all! The service manager does not care! I told them I was going to put a bad review here and he said “ok” and didn’t seem to care at all! The labor price was WAY too high and the service was MUCH better years ago, and would be ready the same day! Really poor service! Service manager never apologized for not getting back to me after I told them I needed the car back no matter what! Never gonna go back or recommend them. I recommend the GMC in SHELTON.
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April 2023 by Meghna Shah
I ran across Elliot today from the service department. He was so helpful and informative about the process. I would trust him with any car. He’s a wonderful and kind human.
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April 2023 by Diane Devito
I am so pleased I chose Minchin Buick. Have had a wonderful experience from the beginning . My salesman was efficient, professional and pleasant to work with.Minor issues were promptly addressed and corrected. Tony in the service dept took care of something for me quickly and always with a smileI love my new car and my experience with Minchin
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April 2023 by John Dioguardi
Laurie Dunn was great againShe handled the recall on my vehicle as well as a repair
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April 2023 by Daniel R.
do not buy a vehicle from this place! they sold us a used 2021 z71 tahoe with 4 bald tires, a bad transmission and rusted out under carriage that somebody tried to fix with bondo. then, when we called them to bring it in, all we got wast the run around. then, we bring it in and the service manager leaves before we get there. somebody else looked at it on the lift and said the rust was really bad. they promised us they would take care of it. they never called to follow up and when we did, they told us there was nothing they could do for us. f*** minchin!
