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7:30AM - 12PM 1 - 3:30PM
1290 Summer St Unit 5100, Stamford
Medical Labs
“The Quest Diagnostics location I visited offers a functional check-in process, but there are a few ergonomic and accessibility concerns that could impact customer comfort. The kiosk’s screen is positioned relatively low, which forces users to bend down, creating potential strain on the back, neck, and shoulders. While this may not affect everyone, it could lead to discomfort, especially for those who need to spend extra time interacting with the kiosk. Additionally, the setup doesn’t offer much room for movement, making it less comfortable for anyone who has to stand for a while, particularly individuals with mobility challenges.
To improve the experience for all customers, including those with physical limitations or in wheelchairs, Quest Diagnostics could introduce solutions like adjustable-height screens. A dedicated kiosk for wheelchair users, or a more inclusive design that allows all customers to comfortably reach and use the screen, would be a significant improvement. These changes would benefit everyone, creating a more accessible and comfortable environment for those with specific needs, while also enhancing the overall experience for individuals without mobility concerns. A well-thought-out ergonomic design would ensure that every visitor feels comfortable and valued during their visit.
Staff wise: friendly, approachable and professional!”
Medical Labs
Medical Labs
Medical Labs
“I would return to this location for blood work any time based on my experience with Mary. She was extremely friendly, professional, fast, and courteous. This is the kind of care that should be mirrored my all health professionals.”