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November 2023 by Joshua Gedin
Nick is an excellent tow truck driver and performed an amazing towing service for my family and I. He’s a tremendously hard worker and deserves every ounce of respect he gets.
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October 2023 by Steven Jasper
Excellent Service! Was hit from behind by one of Connecticut’s many unlicensed drivers! She pretty much destroyed my 1.5 yo Tesla. This is the towing company called to come to the Merrit Pkwy by the State Trooper. They were great—fast, courteous, and treated us with kindness, as we were now going to be late for the wedding we were attending in Boston. Frank, the man who drove the tow truck, was kind, could see we were upset, and his general demeanor helped calm us down. Everyone working there went out of their way to be helpful, even though they see this all the time. Much appreciated!Service: Car towing
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October 2023 by Jeremiah Vizzo
The driver Henrik, was quite literally THE MAN! I was quoted a time from triple A, of 2 hours. The driver showed up in less then an hour. He also went a little crazy about how perfect my vintage BMW was, and we spoke for several minutes about how incredible of an example my E30 is. Once he jump started the vehicle, and loaded it onto the truck, I asked him if I should kill the ignition. And he replied, "no, keep it running so the alternator can charge the battery, as most shops will charge you for every little thing, including jump starting the car in order to move it into the serviceable area". He cared that much! I would rank him an eleven out of ten! I could not be more pleased with the level of service, the friendly conversation, and the general concern that this driver provided. I hope he receives promotions within the company, and is adequately compensated for the high level of a person that he is!
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October 2023 by Daren Watson
One night (I believe it was back in 2020) my car broke down in Darien coming back to Stamford from Norwalk. Lonestar was dispatched to my location. The tow truck driver (I forgot his name) was cool and tried to help diagnose the issue before towing it. He put the car on the flatbed without issue or incident. Two days later, the repair shop fixed my car at a reasonable price and that was the start of our relationship! These guys have worked on both of my cars for the last three years and I have NEVER had anything bad to say about these guys. They have been courteous, understanding, professional and informative about any issue I've had or thought I may have and took the time to explain any issue, how something works or why something breaks. Thank you guys for your hard work and taking care of my car needs.Services: Tires
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August 2023 by Lismery Nunez
My husband was stuck in the highway and they came quickly and were able to tow him to his destination. They went above and beyond to help. Thank you!!Service: Car towing
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August 2023 by John DePalma
My car needed a new starter, and they were able to see me and get my car back, same day!
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August 2023 by Alejandro Cervano
They were very racist with me last night they discriminated me just because I’m not an American person bad service
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July 2023 by Jenny reinoso castellano
Super and amazing body shop!I drove to Lone Star without informing them I would leave my car and keys. I called and left a message explaining the issue with my car that night. I was very surprised they called me early in the morning. This shop is amazing because I was surprised how fast they got back to me. The owner and his employees are caring, and very professional. One of the owners called me back to tell me they temporarily fixed the Inner Fender Shield for the right front side of the car! Which I was not expecting to be fixed and they found a way. When I picked up my car, they told me if I would like them to order the Inner Fender? I said yes please, and they will call when went it arrives. If I can give them a 10-star review, I would! I’m a resident at the Harbor Point and I go there because it is my local gas station and more! Thank you very much guys for everything!
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July 2023 by Kate Holthausen
My grandson and I were on our way to Washington DC on Sunday, July 9. We had a blowout on 95 and call AAA and Lonestar repair service came out. My grandson is autistic and Justin was with us and I have never had such a caring person deal with the situation we were in. Thank you very very much. I will highly recommend her company. Kate Holthausen. Kate Holthausen.
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May 2023 by Natalie M.
I cannot recommend this business more! I got a flat passing through town & was so worried. They were responsive- from their road side assistance to putting on my spare to replacement my tire the next day!! They were kind enough to call around for my tire & even recommend a great place to go grab coffee during the service. I 100% recommend!!!
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May 2023 by Donna D
I used the AAA today, and had a great service done by Justin. Very nice and helpful, he was able to check what was wrong with my vehicle that I was having towed. It’s great when someone can help you out of the goodness of their heart! If you ever request someone , request Justin! He is awesome and a life saver!Service: Car towing
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May 2023 by D Maree
The tow truck driver Chris (VERY CALM AND REASSURING ) was very helpful , I was having a rough day /morning and he got me and my 2 month old baby out of a dangerous intersection and got my car to a safe parking location , he was even more helpful in putting it back in my garage so it wouldn’t get a ticket on the street !! I would definitely use them again I just hope I don’t have too LOL !! 5 STARS for a SUNDAY job !!Service: Car towing
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January 2023 by ASHLEY MACK
DO NOT USE THEM.They will damaged your vehicle. SCAMS!!They commonly use unsavory business practices to overcharge , horrible service. customer service reps are untruthful and .And demand payment in cash so you have so they you will have issue dispute disputing bad serivice .This is the worst repair shop in Stanford. Do not use the business. If this business is referred by AAA decline service.Services: Vehicle Inspection
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December 2022 by Jeanne F.
I had a flat, and called AAA. They dispatched Lone Star to tow it, and estimated 45 minutes. Tony was there in less than 10 minutes, and had the situation assessed and on the truck in just a few minutes. He made a bad situation bearable and handled things quickly and kindly. Thanks Tony!!
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December 2022 by Lyna Ly
I had a very pleasant experience with Justin on Monday. My husband's car wouldn't start over the weekend. We were told the starter needs to be replaced so we called for a tow to a family friend to have it fixed. Justin arrived promptly Monday morning. He was very polite, professional and knowledgeable. Got the car started and explained in detail what was wrong with the car. I would highly recommend their services.Service: Car towing
