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October 2023 by Joanna DAmelio
Excellent customer service. Followed up and kept apprised.
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September 2023 by Sheila Mahoney
I purchased an outdoor set on 9/3/23. Nesha was amazing to work with. The whole transaction went very smoothly. Nesha and Dawn worked hard to stay in my price range and get me the best price available. I will definitely return in the future!
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April 2023 by Ilyssa Kaminsky
Customer service was top notch - especially Nesha and her managers who bent over backwards to help us. Very satisfied with the transaction and ready for Spring!!
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April 2023 by Karen M.
The Stamford CT store was great. Everyone was very nice and courteous. Jossette worked with us on information about the different products, she was patient and offered great advice and Dawn was wonderful. Dawn, especially, really helped us on getting the best deal and price and they didn't rush or pressure us into the sale but spent a lot of time with us to get the best product at the best price. My husband and I walked in just wanting to research the quality and prices, but after walking around the store and talking to Jossette we decided to buy the the table with six dining chairs. Then Dawn started working her magic with the numbers and we ended up adding a patio set, sofa, and even pool loungers. All came out a such a great price thanks to Dawn. Dawn needed to leave but stuck around to help us until we were finished with our purchase and was such a lovely person, I would highly recommend this store! K & H Morales
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March 2023 by David Cooper
Knowledgeable saleswoman who took our order. We will have to pick it up next week. I wish price tags and dimensions were on all items !
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December 2022 by Joel Suskin
Superior service and attention from Josette at the Stamford location. Professional discussion and followup.
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September 2022 by Shulie W.
The store manager wad extremely helpful and patient with my undecisiveness. I needed a table asap and not only showed me floor samples but took apart the table and helped put it in my car as well as worked with me on price. I would definitely shop there again.
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September 2022 by tarkan dinckan
Mr Erfan was extremely helpful and informative. He helped us pick the best outdoor dinner set that would also fit within our budget. We will be back. Thanks.
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August 2022 by Michele Hance
New manager in town and he is great. Greeted at the door. Helped solve my dilemma. Good visit all around.
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August 2022 by Susan Marino
We bought a patio seating set. The sales manager, Erfan offered the right amount of help and product information without being overbearing and pushy. It was a pleasant shopping experience - unique in this present day retail environment.
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June 2022 by Kenneth Siegel
I’ve dealt with Josette Minniti twice over the past couple of years and she has made the buying experience terrific! First time she helped us with a delivery order over the phone. Delivered when expected, works great. This time they had an outdoor patio umbrella in stock and we were looking to replace ours so we drove down and picked it up. There was only one in Navy so she said she’d hold it for us and she did. When I explained that we’d be taking it back in our Subaru sedan, she said no problem, if the box is too big we’ll take it out or figure it out. Then I realized that the umbrella doesn’t come with a base, but we had our old one. I just wanted to make sure it would fit the new umbrella, so I called back and Josette got the measurement for me to confirm.When we got to the store it was like meeting a friend you haven’t seen for a while. The sale was efficient and we were on our way. In summary, Josette made the whole buying experience enjoyable from the first call to our leaving the store, when she offered to carry the umbrella to the car!!Hold onto Josette, she’s a valuable resource and a great point of first contact to the customer.
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May 2022 by Stephanie Feder Teitelbaum
Frustrated - purchased very pricey cantilever umbrella from FBS. Somehow it was broken. Not asking Fortunoff to pay for repair, but to recommend a serviceman or company to check it out / service it if possible. Store manager said they can’t recommend anyone and there’s zero they can do to help. Didn’t even offer putting us in touch with manufacturer of the umbrella. Awful customer service.
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May 2022 by Thomas Tesoro
We had a great experience. The store manager was well versed in the product lines. He showed us options and priced out the merchandise we were considering. No pressure at all, just friendly, helpful service.
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April 2022 by M G.
We were in the store for 20 minutes and no one said hello or asked us if we needed help. There were two ladies working there and they didn't even acknowledge we were in the store. I wouldn't recommend this store and the options were not great either. They need better customer service to sell what they have.
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March 2022 by Janet Harper
Excellent service. Our salesperson Dave was extremely helpful, very knowledgeable of the pieces we were interested in. We definitely will be back to purchase the rest of the items we are looking at.
