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August 2023 by Katie Melland Proctor
Some feedback for this store that has forgotten it is a retailer and not just a design studio: when a customer enters your store, don't ignore them for several minutes then shoo them to the correct side of the store when you have two entrances. Then when the customer asks to return a product they bought online, don't complain about how much this task is a burden for you. When you're a customer facing business and someone comes in with a return, you fulfill it with a smile and quietly store the item in a back storage room, then ship it back yourself. You do not ask the customer to provide their own label and box. Such a striking lack of professionalism for a high end retailer.
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August 2023 by Maggie Bound
AVOID. Truly a bizarre experience. Went in to see if there was a floor model of a recliner I found on their website. I could not recall the exact name - but described the shape, and the cowhide upholstery. First saleswoman denied it existed in their store - i must have been mistaken. I guessed at the name again (Zero gravity, weightless chair) and again described the shape. Second saleswoman said she googled it and I said must be looking for a "Archie Bunker" chair and they don't sell anything like those . I left. Two minutes later in my car, I promptly found what I had been looking for on the DWR website. It is the LC4 Recliner - a memorable design, a memorable price (over $6K), but not a memorable name. I called the store on my way home to let them know what I had been looking for in the first place. Rather than apologising for not recognising their own product, or their rude behavior, they continued to be brash and unhelpful. I hung up. I am not going into the store again, nor will I purchase the recliner from DWR after that experience.
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July 2023 by Quincy V.
Horrible experience here. Way too aggressive and very rude saleswoman. I can see from other reviewers on here that it wasn't just me that had this problem. Been to the other stores this company has and everyone was just fine. So, any of there other stores, but Inwould avoid this one.
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August 2022 by Alberto Ramirez
Gracious and friendly.
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May 2022 by William R.
We ordered a dining table on Feb. 8 from the showroom store. We were told it would arrive in mid-April. As that date approached, we stopped by the store to check on the order, as we got no information from the store. We were treated quite rudely by the saleswoman who sold us the table, saying after giving us a scornful look, "Have you not been aware of all the delays everywhere because of supply chain issues?". Then, being overtly annoyed by our inquiry, she tracked the order on her computer and informed us the table would arrive on May 3. Again as the date approached, and we heard absolutely nothing from the store, we went back to the store, and the saleswoman informed us that the order couldn't be filled, and was very evasive as to why. After waiting 3 months for the table, she then said condescendingly, "Yes, it does people time to get over their disappointment. You'll be back to place another order." Well, you can bet we will never return to that overpriced store with horrendous customer service! We have since purchased a table online from a West Coast store with much better prices and excellent customer service. Bill and Maura
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October 2021 by amy albright
Ordered a Pedrera coffee table over 6 months ago. Been given bogus ship dates since July. Now they are saying November. Don’t believe it is ever going to arrive. Design Within Reach is a misnomer - it’s completely out of reach. I am seriously considering cancelling this order.
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May 2021 by Jamie Fusco
Late in reporting, but I am inspired as I'm disappointed the same account executive is no longer at DWR. By chance I encountered Renai Lewis-Brochard in April 2020 when I made the decision to purchase two Carl Hansen Wishbone chairs for my home during Covid home lockdown. Living in Hawaii where there is no DWR studio I shopped on line and opened an online chat with Renai. She was a delight to work. She addressed all my concerns, sent me some computer rendering of what the chairs would look like in my home, sent me the samples I requested, and followed through until after delivery. This year's online sale isn't going as well. DWR doesn't have samples for items in their sale catalogue or offered online and there's no idea when they might be available.
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February 2021 by Akbar Matin
Great quality, I would love to furnish our home with their furniture. Customer service par excellence.
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June 2019 by kevin wu
Very clean and organized but sales people follow you around
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April 2019 by John Paul Bonaduchi
This place is absolutely amazing! The sales team is incredibly knowledgeable and friendly but won't waste your time, I went in looking for an office chair and left with exactly what I needed. If you ask for Sylvia you will have a fantastic experience. It is also alot of fun just to look through the different furniture that blurs the lines between art and function.
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April 2019 by Dylan Cohen
The best in mid century modern design
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April 2019 by Budda Worth
Decent selection
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March 2019 by Sylvia I.
Excellent, personable and knowledgeable sales people. Can't recommend this location highly enough. I will definitely be back.
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November 2018 by Nigel Weir
Really nice place, love the environment and the people working. Really friendly and inviting. I would give 10 star if you had it.
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December 2017 by David Rohde
Lovely furniture. Helpful staff. Very expensive.