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June 2024 by JA,WS EMERSON
I would like to have PATRICK M promoted for the 5 hours he spent with me on June 7 to resolve the problem I had with your company He was the person that was on my side Your customers supetvisers did not want to help Please give him his own store. Check with with John if you do not belive this story THANK YOU
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October 2023 by Holly L.
Zack and Devin were amazing! So helpful and patient. They stayed till closing time to help us with our sale and we didn't feel rushed at all. They took the time to explain everything to us and to find us the best plan by exploring all possible options! 10/10 would recommend to anyone
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September 2023 by Google user
1st visit staff were very nice and helpful. Did an upgrade on my phone. Bought car charger, case and liquid glass. With a week or so already had a scratch on my phone. The car charger cord after 3 months it broke. Tried to bring it back for a replacement and was told to pay 10.00 extra. I expect phone accessories to last longer than 3 months. PLEASE BE AWARE when buying from them as you get what you pay for. They only honor a 30 day return. MAKE SURE YOU BUY FROM A DIRECT VERIZON STORE. or you just might end up paying double or more. Thankfully Verizon customer service made it right not that they had to.
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July 2023 by Melanie K
My phone had a hardware issue that the Apple Store couldn’t repair. I traded it in for the newest version and Patrick and Zach set it up, including putting on the screen/camera lens protectors for me. They also mentioned a promotion that allowed my fiancé to trade in an old Apple Watch for a new one at no cost if we set up a cellular line for it. Patrick and Zach were very friendly and helpful, without being overly pushy!
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July 2023 by Courtney Roberts
I came in looking to switch carriers. Joe and Tyler's dedication and care to my disposition was eye opening. They reworked my plan, got me new devices, and even saved me some money.. it's not often you go to a cellphone store and leave with a smile. Thank you both for restoring my faith with Verizon.
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July 2023 by Donna Plumer
Tyler Roberts was amazin! This was the easiest upgrade I have ever had. He hooked me up!
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July 2023 by Danielle Turek
Worst customer service experience ever. Called the store multiple times to address this before coming here. Manager nor Devin chose to call back. Devin was awful, lied to our faces multiple times, took complete advantage of a senior customer. Didn’t put in the promotional credit for trade in, now stuck paying full cost for an upgrade when we’ve been customers for two decades. Didn’t transfer the phone ownership as he promised. Charged us $50 per phone to transfer contacts, wouldn’t let us do it ourselves. Used the bathroom on the way out and the manager was at his desk next to the bathroom sound asleep with his feet on his desk. Have recordings of all of the above and have sent to corporate.
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July 2023 by Christina DeJesus
Tyler is very compassionate, patient, and honorable. He is determined, always with integrity to solve any and all problems. This will forever now be my store that I go to with any concerns I may have and/or to purchase more essential products to fulfill my wants and needs. I greatly appreciate your curiosity.Thank you very much!Christina DeJesus
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June 2023 by David Green
I bought a replacement holster for my otter box. Tyler is on point ? he printed me a return label for my Amazon purchase and warranty replaced my otter box. Thank you, Tyler for veing a true, honest salesman that cares a about his customer's . Saved me 35 bucks ...
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June 2023 by RICHARD LAFERRIERE
Best Verizon store I have ever worked with. Take their time to review and discuss all options. Joe Rossi is wonderful… second time working with him and he was perfect each time!! Thanks Joe!
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June 2023 by Briana Senese
Tyler was great, helped me get my new iPad! Highly recommend going to this store. Very friendly staff and they know what they are doing.
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June 2023 by Tyler Roberts
I love my store and we love our customers.. We live to serve you and address your needs. Come on down and see the difference in customer service!
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May 2023 by Google User
Devin helped us BIG TIME!! My neighbor accidentally deleted his eSIM and was all in a panic- boomers :). Devin was able to help us quickly and got his phone up and running. I’m not even a Verison customer and I was impressed at his willingness to help. I may have to reconsider! Thank you!!!!
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May 2023 by Rich Rudaitis
Joe was incredibly helpful and professional throughout a somewhat difficult process. He is so knowledgeable and communicates in terms that everyone understands. I highly recommend for anyone interested in cell phone services/products.
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April 2023 by Fred Jortner
Switched to Verizon yesterday, long story short, purchased 5 phones four of which were set up online. Lots of technical problems but Verizon Southington fixed all the problems and answered all my questions. First class service!
