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September 2023 by Google user
Very unprofessional and rude. I talked with Brandy inside the store. She looked at my phone for not even 5 mins. What she did, didn't fix the issue and she told me \\\"there is a process nothing I can do, I can give you a number to call\\\". Both Brandy and the other employee were siting playing on their phones and I was the only customer in the store. I drove to 785 queen st Verizon across the street and in 10 mins they fixed the issue and I had full service again. Do NOT use this store go across the street.
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December 2022 by Kristin Adams
Brandy does an amazing job! She has elevated the level of customer service at this location tremendously. Brandy is dedicated, extremely responsive and helpful, and very knowledgeable. Her level of service is exceptional. And, she has an excellent team in place as well. Every employee at this location strives to assist customers and problem solve in a professional manner with a friendly attitude. Don’t let this team go!
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August 2022 by Justin D
The place is shot. I walked in an hour before they close. 1 employee with 1 customer. Stood around for 10 minutes then sat down. No acknowledgment I was even there or that he would be willing to help me. I went across the street to 785 queen street Verizon. Go there. This place went down the tubes.
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July 2022 by Emily Matukaitis
Alex is extremely helpful and I would definitely go to this location to get help with any device from him. Wonderful staff.
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May 2022 by Alex Poulos
Walk in, one employee working sit down. 20 minutes later another employee comes out - I wait patiently while another older person (who came in after me) asks a quick question. Then my turn. I sit down, after 2 minutes a phone call comes in and employee proceeds to servicing that phone call was more important than the customer sitting in front of him. After sitting for 5 more minutes while he worked with the customer on the phone I walked out.Awful service. Never going back.Ps. I was supposed to get a follow-up call from the location manager, that call never came.
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April 2022 by sheila c
I am happy to say Brandy Tischofer resolved my issue and my daughter now has a watch and phone ready to use. I am highly satisfied that we were able to communicate effectively and Brandy found a solution.Thanks Verizon.
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March 2022 by Terry Testa
Brandy at Russell Cellular was very pleasant and understood my needs. The difficulty was contacting Verizon directly to remove a tablet from the Verizon service. The wait was 40- 45 minutes. It's easy to add any service you want, but Verizon makes it very time consuming to remove a service.
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March 2022 by Kathy Kobierowski
I actually just went into the store to buy a phone charger & Orane greeted us as we walked in the door.. From beginning to end, he was the most pleasant worker that I have met in the longest time..As we were talking he asked about the plan that I had now & if I was happy with it.. By the time our conversation ended, I was sold on getting three new I phones & a new internet all with prices that you cannot say no to.. ( waiting for my sons approval on it..) So from only planning on purchasing a cell phone cord, to my son purchasing the new plans, I was amazed.. Orane is an exceptional associate that is an asset to your company.. I have been a General Store Manager for many many years & I know a dedicated associate when I see one.. My pleasure to send this to your Company..
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February 2022 by Maryrose Boulanger
ORANE was the best. Made me feel right at home and had the best personality. Very personable took his time explaining what the options were and made great conversation while everything was being transferred. I would give him a 10 if I could. Thank ORANE for great service and being so caring.Best experience ever
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January 2022 by Brady & Gavin Fisch
If I could give Taylor 10 stars I would… She was fantastic. She help me set up three new iPhones and guided me through the whole process of picking the right plan and pairing the right phone with each individual. Transferring over all of our data and photos was also a breeze! Thank you Taylor!
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January 2022 by Stephen J. Yanczura Jr.
This place will be my go-to Verizon store in Southington anytime I need one. Came in today for a rather simple task, adding a line to a family plan and porting my dad‘s number over. Jean and the team were super helpful and had us in and out in 20 minutes flat. Thank you!
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January 2022 by Colleen Griffin
Michael was phenomenal! He made my experience awesome, got me the best deals, and was very customer oriented. Left with a smile and some laughs!
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January 2022 by Jennifer Micacci
Excellent service. We were here to get my daughter a new phone. The process was easy and efficient.
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December 2021 by Kristen DellaVecchia
Ben was amazing to work with. Went over my bill with my last provider, showed me the differences and saved me a lot of money! Ben was polite, and professional yet very personable. We had to order a phone for my daughter and he always kept me up to date. Such a great experience. I’ll be a customer for life and will definitely recommend to everyone I know!
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December 2021 by Shawn Leandro
Moved to the area recently and it was my first time at that Verizon location. The gentleman who assisted me was named Jean and he was just about as helpful and knowledgeable as I could ever have imagined. He made an experience which I thought walking in was going to be difficult but he was hands down the quickest and most efficient service I had received at any Verizon location. Love my new Samsung Galaxy S21 and I would recommend seeing Jean he will take care of you.
