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August 2024 by Thomas Angelillo
The UPS store in Southington Ct on Queen ST goes above and beyond to make sure all your needs are met. As a business owner I have consistent interactions with them and I have always received 100% satisfaction.
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July 2024 by Alissa Jolie
I usually don’t leave bad reviews but I have to on this place. The owners attitude is disgusting, not only with customers but with employees and after reading the reviews I am convinced that he pays people or create good reviews because there is nothing good about this place starting with the owner. I went to return a box of nikes that did not fit properly and I was told to be careful with some of UPS stores because the label was prepaid and I didn’t had to pay anything but Nike representative was right with this specific location. I was charged when the only thing they had to do was scan the barcode. I’m pretty sure Nike wasn’t lying to me and I was charged because this location starts with the rude owner.
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July 2024 by Maria Ferrer
Wow - I just realized your response. Besides greedy, rude now a liar - was not even 12 inches of tape and why you don’t say that when my boyfriend went to send the return and bring you a whole roll of tape and told you to keep it you did? Because I can pay for that tape and more but your rudeness, unprofessionalism and greediness is real and thank you for throwing the receipt to my daughter when she went, not even looking at her because you knew she was my daughter. You should have went to school for manners before opening any store. Thanks God I found a new UPS store that I don’t have to deal with you anymore!!!!
Please don’t go to this UPS - the owner is the greediest person ever. He wanted to charge for tape to wrap up the box and because I told him that I never had that happening to me before and I will pay him the same amount I will pay him for the cost of the tape roll (cause that’s how greedy he is) and he kicked me out of the store. He didn’t like that I told him the truth. I been there many times and everyone is so nice, they taped packages for me before with no problem but him - OMG - GREDDY EVEN FOR TAPE - I feel bad for his employees. You can tell he is money hungry!
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July 2024 by Kamal Patel
Very poor customer service at this location.... Amazon should rethink about their tie up with UPS for returns/drop off... They would not accept the amazon original packaging for returns and instead push their own boxes to amazon customers. KOHLS drop off experience matches the expectation of amazon customers.
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July 2024 by Michael Dressel
I had 2 different returns to do. The young lady was very helpful. They were able to process both of my returns. As I was waiting I noticed how smoothly other transactions were done. There was a steady flow of people and the staff did a great job.
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April 2024 by Fiby Ghobrial
They have a great experience, and the lady over there is more than helpful and very nice. She is trying to do more than her best to help if needed. Also the store is always clean and you always feel welcomed
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April 2024 by Emad Gerguis
Great stuff so friendly and professional
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April 2024 by George Ghaly
Good customer service and friendly staff.
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April 2024 by bouls bouls
Great service. The most knowledgeable and helpful UPS Store in the area.
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April 2024 by Esmat Istfanous
Very good customer service, fast and professional. Also, the owner was very help.
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April 2024 by C
Complaint: unprofessional, unqualified notary services
Result: Because of the multiple inconveniences and dishonesty, we are submitting our experience to UPS corporate and the State Department for Notary Licensing.
(If you want details)
Story: Our party is temporarily in Connecticut to take care of a family estate. We needed a notary for some power of attorney paperwork and have always appreciated UPS fast, convenient services around the country. We called the day before to ask about notary, they told us the hours of availability, and we came at the appropriate time.
Of our party of five, we have the elderly person in question, the family member who is a notary for another state but not licensed in Conn, and two other family members who requested off from work to witness, and an ASL interpreter for one of the participants. (Emphasizing, effort went into this appointment)
When we asked for notary services, a man came out of the back of the store, told us that his license was limited and he could not do power of attorney documents, recommended banks or town halls (it’s a Saturday) l, and then disappeared again to the back of the store.
Here are the problems. 1) The papers were printed and made ready for Southington, and any other place we could find required the paperwork to be reprinted for the individual area. 2) None of us had ever heard of this problem so we spent the next 30 minutes on our phones and calling family members who were notaries to find out that there is no such thing as a limited notary license.
Conn Law: the notary has the right to refuse service for reasonable things, but it is misconduct to lie about your licensure. Furthermore I think everyone can agree that it’s just bad practice. We agreed that even though we had caught the lie, this is not a person we would want to work with anyway.
The part we don’t understand is why he lied to avoid notarizing our power of attorney paperwork.
1)He did have an extremely thick, almost unintelligible accent, so maybe his understanding of written English isn’t proficient enough to properly manage a document like this (in which his licensure needs to be removed).
2)Maybe he didn’t want to deal with notarizing that day.
3)Perhaps he was intimidated by the presence of ASL and an interpreter and decided that our business wasn’t worth the confusion.
4)Even more concerning, we were informed that this notary is actually the owner of the store, and perhaps gained the licensure as a ways to be compliant with UPS office standards, but not actually offer the service.
While this is all speculation, it doesn’t erase the fact that this inconvenience means a lot more work for us, reprinting paperwork, finding a different notary, hiring the interpreter again, and bringing together family members from 4 different parts of Connecticut at the same time another date.
We went to a different UPS later that day to consult with the notary there, who confirmed that his answer was not correct and helped us submit a complaint to UPS corporate. They also made an appointment with us next week, so hopefully this can all be sorted out smoothly, albeit delayed.
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April 2024 by Mariane Gerguis
Most pleasant; always ready to help with a smile!
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March 2024 by Brooke Foti
I recently shipped a high-value piece of equestrian equipment through the Southington UPS store. I was so nervous to pack it, as it was high quality and the buyer paid a lot of money for it, so I felt it would be more responsible to have a professional pack it. It was also a sentimental piece that I was hesitant to sell, and it was emotional for me to drop off. I received a message from the buyer today, and they said it was impeccably packed. She said it was “immaculate” and that I should “reach a class on shipping.” I was so relieved! I told her I had it professionally packed and that I would definitely be using UPS for all of my future packing. I’m sure she will, too! This was a very stressful item for me to part with and I really appreciated the care taken in packing and shipping.
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December 2023 by Johnathan Chuprun
This store was extremely helpful with a big and unusual item. I was able to pay to have them pick up and pack, and ship to me. Despite it being so large and unwieldy, they packed it very well and arrived in perfect condition. Did all this on short notice too, I am very grateful. Thank you
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November 2023 by Brenda Carbone
They make shipping and returns to Amazon so quick and easy !
