“I came to Monro tire on a Sunday after having a slow leak in my tire on my way back to Boston. They went above and beyond for me to be able to get back safely. The staff was extremely kind and knowledgeable. I would come back here anytime and highly highly recommend.”
“My son Brian told me about Mitchell. This is the best place to take your car to be fixed. They have done my oil changes, automatic starter, brakes, wipers, battery. And air-conditioning! Also I was able to use one of there cars to do my job. They are dependable and do a great job.”
“Had a tire that wasn’t holding air and was going soft. A slow leak.
Called Town Fair Tire and was met with an automated voice. Waited 5 minutes on hold before I was connected with someone.
I asked how much it would cost to look at my tire and approximate price on a patch. Was told the service was free… I said “free? you’d patch it for free?”. They said, “well how much it costs depends on the issue…” and I said “oh so it isn’t free then…?”… they didn’t answer and they asked if I wanted an appointment. They were able to “squeeze me in” today at 3. They said the appointment would be “90 minutes long, give or take”.
Usual rigamarole you get when it comes to chains/corporate entities.
Feeling a bit disillusioned, I call up Al on the phone at this business. I give them the same spiel. “We can take you in immediately, we welcome walk ins” they say, and “a patch would definitely be under $40. We’ll take a look at it and have you in and out.”
The confidence, affordability, and direct line to the men working on my tires had me cancel my Town Fair appointment immediately.
I pull in and chat with Mike, a younger gentleman that worked on my tires as we chatted. I was allowed to look into the garage as he worked, and he walked me through exactly what was up with my tires. No patch needed. Just needed my rims brushed/cleaned as a spot of oxidation caused a weak seal between the rim and tire, causing a very slow leak.
Friendly guys, we blabbed the whole time… and Mike had my tire back on before I even realized he was finished, and was given an even lower price than the estimate. Was in and out in under a half hour. I asked to be charged a bit more so Al and Mike could get themselves a coffee.
How small businesses should be. Transparent, friendly, direct. Never had such a pleasant experience in any auto-adjacent shop. Support these guys, they’re great.
Thanks Mike! Thanks Al!”
“I can't say enough good things about J&M Tire! First off, they were open on a Saturday, which was a huge plus. I was taken right in, and within an hour, I was back on the road. Rick and Ray were fantastic—both were incredibly helpful and professional.
Even though they couldn’t repair my tire and I had to purchase two new ones, I felt confident that it was the right decision. Ray even pointed out a potential issue with my lug nuts, which could have turned into a bigger problem down the road. I’m very grateful for their assistance and the peace of mind they provided.
I highly recommend J&M Tire for all your tire needs. They really know their stuff and take great care of their customers!”
“Appreciation for Jerry at Stevens Tire in Southington
I wanted to express my sincere appreciation for the exceptional service and outstanding customer experience I had at Stevens Tire in Southington. Your professionalism, responsiveness, and friendly demeanor truly made a lasting impression on me.
Thank you, Jerry, for going above and beyond to ensure my satisfaction. I will definitely recommend Stevens Tire to others based on the excellent service I received from you.
Best regards,”
8AM - 7PM
1217 Queen St, Southington“I stopped in yesterday afternoon to see if they could help me get a plug or patch on my tire that I got a screw in and everyone was a really great help- especially Tim. Really appreciate you guys and thanks for the quick help to get me back on the road safe ???”
“Nick and his team are clear with explaining 'the why' when recommending services. He is easy to communicate with and keeps the client informed on the progress of the job. The waiting area is also made inviting and comfortable!”
“They went above and beyond for my car I came in for tires and they were willing to check a couple other things I asked for along with making sure all my questions were answered I would highly recommend this location to anyone for tires or alignment work”