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January 2024 by Amber A. Morales
A while back I went to this Southington Queen St location. I believe her name is Ashley. Young tech in her 20’s very unprofessional and demeaning. My 20 yr old son went in for labs and because he didn’t know the answers to some of her questions regarding his lab orders and needed to text me out in the waiting area she told him aren’t you 20yrs old and still need to call your mom. Needless to say I kept my cool for my son’s sake but I pray she is no longer there. I mentioned her name and incident at another Quest location and they weren’t surprised with what I told them and who the tech was. I have not and will not ever go to that location again.
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December 2023 by Christopher Porter
Ppl review usually when they have had a bad experience no so for this place. VERY efficient, blood drawn quickly 5 minutes iwas done.
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November 2023 by Julie Wendt
I had just gone to my doctor's for a physical yesterday and she wanted me to do blood work. I am off today, a Tuesday, so thought it would be a perfect time to do a fasting blood draw. I looked at the appointment calendar online, the morning was full. So I decided to try as a walk-in. I went right at opening and scanned my cards. It said that the next appointment was 2:30pm and did I want that? I went to other options and next thing I know it was starting over. I thought something was wrong and I started the process again. Just as I and a lady next to me also did, a staff member came out and called us by name. I was out13 minutes later. The young man who took my blood was very professional and fast! Great team work!
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October 2023 by Hunter V.
I tried to call and see which location had the order for my blood work to be done. I couldn't get a hold of anybody from any of the locations. All I got was automated voice messages telling me to go to the website. This place doesn't care about the convenience of their patients or accessibility to staff members. I recommend any other place than quest.
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April 2023 by Amanda Toce
I warned the staff that I previously fainted while getting my blood drawn on Monday, and they went the extra mile to make sure I was comfortable and to make me laugh. No fainting this time thanks to the phlebotomist that had me lay down and listen to music. Very good experience and would refer anyone here!
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April 2023 by Ted goutzos
Rude and obnoxious karen authoraterian with zero communication skills They botched my blood test and called me to retake it upon my second attempt I was greeted by an uncivilized unprofessional individual who would not let me explain why I was there at 7:00am too early for people like her and walked out to never go back
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April 2023 by Kelly Galligan
Convenient appointment scheduling and seamless check-in. Technician was personable and ensured a painless blood draw.
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March 2023 by Donna F.
As a non-morning person in need of a fasting blood test, I went to Quest in Southington. Even as a walk-in, I was taken in very promptly and got my blood drawn by the most efficient woman. I didn't get her name, but, would like to give her the Biggest shout out as I have been told that I was a Hard Draw by others over the years: Very pleasant and personable too. Based on her performance, I would recommend Quest diagnostics to anyone looking for a quick blood draw with a smile...
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February 2023 by Christine Feeney
Review update. Went to Quest Labs earlier today. Nice woman named Jamie saw me and I was impressed. She was courteous , fast , and most important on time . Huge improvement compared to my last visit.
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January 2023 by Darcie Cello
Lori was great! We will be back asking for her again.
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September 2022 by SHERI SIROIS
I made an appointment for after work. When I got there I didn’t have an appointment. The women came out and said I’m sorry we don’t have anymore appointments here for today. She handed me a paper with a 1-800 number and told me to call and make an appointment. There was an appointment behind me, who didn’t show up and she still wouldn’t take me. No one else was waiting. She said maybe you came to the wrong place. I said I know where I made my appointment. I told her my Dr. Really needs my blood work done asap. She said I’m sorry but Drs. Can’t make appointments for you. I said that’s not what I said, I said I need my blood work done asap I already made the appointment not sure what happened to it. She walked away and started doing something else, so I walked out. She was so unprofessional. I’m not sure why appointments are all of a sudden necessary after all these years.
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August 2022 by Joan Levy
I was just there with my 92 year old Dad. Mike, who drew my Dad's blood, was fantastic. Very nice and very funny! He made my Dad's day. He did a great job!
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August 2022 by Joe Wright
Extremely RUDE to my elderly mother because she didn’t have an appointment. Deliberately made her wait when she could have been drawn on several occasions (no patients present). My mother left without her lab work performed which she needed for surgery. Do yourselves a favor and find another lab. Quest Diagnostics is a joke.
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August 2022 by B Lee
I had to wait a little bit for my appointment but I understand because they are busy. Lori was my phlebotomist and she was so gentle as well as very sweet!!
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July 2022 by Mia C
Terrible place. Customers are horrible. This town is the worst.
