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June 2024 by Mikayla March
I brought an individual with special needs to this store and expected it to be a great therapeutic moment as he was super excited. When looking at puppies we were next in line and the young female staff offered the mother and daughter behind us help first. The mother stated we were next this young girl looked at me and my individual and turned back to the mother and said ok but which puppy would you like. We obviously look different. They were then placed in the only room with a bench. When placing the dogs back and asking a general question if the puppy that had a shaved back was ok. She responded very sharply with why wouldn’t it be ok. You have this job for a reason inform us if it just a regular thing. No one smiled the guy at the front desk greeted us but then went on a rant as to why they charge now when it was just a simple question. We will not return to this location, they are so much more pleasant and happy to be at work in the Wallingford location. Very uncomfortable especially when trying to help someone with special needs and doesn’t understand.
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May 2024 by Krymzen Engler
So apparently not only do you have to pay thousands of dollars for a dog but you have to pay to play with a dog you think you might want. Ridiculous! Everything is overpriced in this store as well but the staff was friendly at least.
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May 2024 by Leroy Trinidad (Ted)
Update:I left a negative review for this store a year ago. I went back a few times after that, and I have to take back what I said. Things have improved since my last visit. Their fish selection is much better. The prices are competitive, if not better, than other local stores, and the staff is friendly. The manager was helpful, knowledgeable, and very polite. I will definitely go back again.
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May 2024 by Krystal Cheney
Tyler was such a big HELP ! I was having some issues with my bearded dragon he took the time to draw me a diagram on proper lighting / heating ! I go weekly for crickets and him and the other staff are so friendly and helpful !!
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May 2024 by Cindy T
This is a reputable business. The puppies are well cared for and healthy. The employees really care about the animals.
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May 2024 by Christian Castro
Great people, great pets, great experience!
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April 2024 by Elizabeth Kuruc
stinky attitude when returning a tank with bad silicone seal- got store credit so whatever, but saying that it ~probably~wouldn’t have been an issue that a 37 gallon tank was getting stress cracks in the structural silicone like it was an overreaction for me to return it. sorry i don’t want my almost $100 saltwater puffer and 37 gallons of water on my hardwood floor. thnx though
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April 2024 by Brandy Tischofer
So my husband and I went into the store to buy fish as we do often. I walked right beside a play area with two puppies in the area.One of the puppies started jumping up and crying begging for love and attention. My husband and I have discussed getting a new puppy for a couple of months now. We are the type of people that if it's meant to be we will know. When this particular puppy started jumping up and crying begging for love towards me I figured this just may be the one.I picked up the puppy to see if it was a male or female. The puppy started licking and was extremely excited. This was another great sign. I was prepared to buy this particular puppy that day. I wanted my husband to hold her and see how she was interacting towards him. If it was the same as it was with me then we would have made the purchase. A staff member walked to where I was holding the puppy and said to me to please put the dog back on the floor. Never asked me if I was interested in the puppy or if I had any questions.She was just being rude rather than being helpful. I immediately went and told my husband about this and he wanted to see the puppy. I took him to the cage and showed her to him. I told him we were not allowed to pick her up. He then looked at me and said we could not buy her then. He explained that it was just too much money to pay if we can't see how she interacts and treats him. I agreed. Then as we were getting ready to leave we were looking for dog treats for our other puppy and the same lady walked right by my husband and asked how are you honey. This was an extremely young lady and my husband and I are in our 40s ...we went home and I looked online to find out more info on the puppy because believe it or not I was still considering purchasing her. I figured that maybe if we go back and see someone else that maybe we could let my husband see how she would interact with him. My husband was so upset about the way I was treated that he just said no and told me of other places we could go to look for just the right puppy and we would be able to play and hold the puppy to make sure it was the right one for our family.
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April 2024 by Takisha Kinchen
Super friendly staff
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October 2023 by Jennifer Ma
I bought my puppy from them, and they were awesome. Great customer service, and they are so helpful. I lost my other dog from cancer, and I was suffering from a heartbreak from losing her. My family couldn't take it anymore from seeing me so heartbroken from my loss. When I saw him, my face lit up once I saw him, and I knew that he was my baby/dog
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October 2023 by Jennifer Benson
I am looking for a puppy. Jake has been tremendously helpful. He’s knowledgeable, responsive, kind, and funny besides. I haven’t identified my new pup yet, but with Jake’s help, I know I will. Thank you AllPetsClub for providing a great selection of adorable and healthy dogs, and for having an employee such as Jake who is a great support in the process.
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October 2023 by Amy R.
Been coming here for a couple years now. Everyone there is always super cool and helpful! I buy hornworms for my sister's bearded dragon here and occasionally will get my dog a special treat too! The prices are definitely up there, but I'd say you get what you pay for!
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October 2023 by Johnny O
Callled in first about a dog after seeing pics. Was told can come in and look at. Came in with my dog to purchase and to meet my dog. The dog in pic didn’t look as clean as in pic. They don’t mention I have to pay to look at a dog. I bought my first don’t there and didn’t expect this. The staff is god awful. Teenager sloppy looking that new nothingObviously just a job and they hire anyone. For god sakes make them look professional. I had to ask to get someone because these useless kids just standing around. The place is godAwful dirty looking. Then they offer online sale to find out u have to pay to be a member to get the sale. Such a scam anyway. Advertise hundreds more but become a member and they knock over $600. Really bad marketing scam to make u feel u getting some bargain. Then told dogs go cheaper longer they stay. Done with this place.
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August 2023 by Megan M.
Was very disappointed with the way the store was kept. Not clean at all.. seeing 6 dogs locked in one little room playing in their own feces was disgusting. The most aggravating part is they don't allow these dogs outside.. they are locked inside until they are adopted !! Inhumane if you ask me - dogs deserve to be outside even if it's for a little walk.
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July 2023 by kyle ross
Me and my fiancé fell in love with a red Boston terrier from here on the 4th of July 2023 he's such a love thank you all pets club for the advice and having everything we needed for his home at a reasonable price. We will love him endlessly !❤️?
