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October 2024 by Philip Feinman
Long wait times, understaffed, scripts never ready when they say they will be, have to wait on phone for extremely long time and then put on hold and disconnected. Terrible service.
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October 2024 by QJ Cole
Always pleasant.Find What You Need reasonable prices.I wish they had more o Tc stuff.I could use my card for other things too.Limited on the selection of o Tc products.Because I knew that it wasn't reciprocated
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September 2024 by J B
Came into the store today and the cashier was very helpful and respectful. I asked him about traveling merchandise because me and my family are going on a vacation. He instantly gave me advice on what to bring and to expect. I read his name tag his name was Elijah and he was extremely helpful.
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September 2024 by Dashiell Jeffries (Dash)
Its not just how unorganized, dirty, and understaffed this pharmacy is. Walgreens as a whole is a trash organization. I had about 20 appointment reminders for a flu shot. Showed up early, line was backed up. It wasn't until 45 minutes after the appointment time, in the middle of the workday with no apology, walgreens informs me my insurance prefers CVS so I would have to pay for ROUTINE FLU SHOT out of pocket.....$72.99 was their price. Absurd situation.
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August 2024 by Jim Redinger
They are HORRIBLE, today they are trying to operate it seems with only one person on drive up and counter. I have wanted to walkout so many time I can't count.
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June 2024 by R B
After getting frustrated by the customer service at CVS, Southbury, I switched few of RX's to Walgreens Southbury and was happy for first 2 months and then I don't know what happened, employee turnover / new manager or what.....this Pharmacy's customer service has gotten so bad. Actually now worse then what CVS was. At pickup window, you can expect to wait at the window for 10 -15 minutes even before being acknowledged by anyone. It said to call the pharmacy for 2 Rx's and I am on hold right now for 18 minutes and counting......
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May 2024 by Ben Holland
Do not come here to pick up prescriptions.
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March 2024 by Eric Kurtz
3 cars. 57 minute wait in drive thru..
The woman is so slow it’s concerning.
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March 2024 by Amy Murray
If there were no stars there would be none here! I am in the line of cars that goes back to the road, with numbers seven, seven freaking cars. And look inside the store on my way through, packed also. When Woodbury drug and the other drug store in Woodbury folded, they just sent us here to Walgreens in Southbury .1–
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February 2024 by Diz Cava
Called pharmacy at 9am recording 3 calls ahead of u. 1 hour later 3 calls still ahead of me. Hung up called at 12 noon same recording what a joke
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January 2024 by C G
Something is very wrong at this Walgreens Pharmacy. It started back in October 2023 when they purchased out Woodbury Drug and Reliant Pharmacy customers. All of a sudden Walgreen's pharmacy can't handle anything. If your doctor sends over an RX it won't be ready for 48 hours.
Forget emergency meds such as antibiotics, you will wait for them. If you try to phone them, you will be on hold for at least 30 minutes, the recording will say over and over that there are 3 people ahead of you. Their online area for the pharmacy is messed up too, I can't get my profile to show my list of meds or if anything is waiting for me. Calling to get it resolved twice was worthless.
The drive-through is a joke, nothing is ever ready and you are told to come back in 30 minutes, you get there in 45 minutes and they say they need 10 more minutes. ONE BIG MESS AT THIS PLACE!
Had to go to Urgent Care in Southbury and told them to send the RX to CVS as I knew it wouldn't be ready if sent to Walgreens. I received a text from CVS in about 5 minutes to tell me my RX was in progress and the exact time it would be ready. It asked if I needed it sooner, I clicked yes, and it was ready in about 15 minutes to be picked up.
Routine meds that you can call in several days ahead of time for a refill are OK at Walgreens. But any new RX or something you need on time never is. Wish we had a new independent drugstore in our area. Walgreens management needs to know what is going on at this Southbury store.
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January 2024 by chuck kohanowski
They used to be good. Dont know what is happening there. The line at the drive through and inside is insanely long. I am currently waiting for 2 days for a prescription they don't even have to make. Time to change pharmacies.
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January 2024 by C M
Can not get anyone in the pharmacy to pick p the phone after being on hold an hour. Then called the store and they transferred me direct and still no one picks up the phone. This has been going on for weeks. Time to change stores.
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January 2024 by Rachel Warren
The pharmacy is understaffed and the customers are suffering. On 12/19/23 I tried to call for the 3rd time to check on a prescription that they can't seem to find the Dr authorization (mind you I have called my Dr and they sent it). A man finally answered the phone and said "We are busy you can stay on hold or call back later". He didn't let me speak put me on hold. I waited then the phone started ringing and ringing then someone hung up on me. Now it's the next day and I can't get anyone to answer the phone and it's 3:47pm. I have no medication because they can't find the authorization for my refills and no one will call each other. Getting a Dr. Authorization for a refill is a nightmare at this location. Walgreens needs to increase the staff in the pharmacy.
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December 2023 by Tim Sternberg
By far the worst Walgreens I've ever been to. 45 minutes late for a vaccine. Guess I'll go to CVS for now on.
