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October 2024 by Dixie
Sales person Carol, was very very informative and super pleasant. Answered all our questions and made us feel at ease and unpressured.
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October 2024 by J L
I purchased a mattress online from The Mattress Firm. I made a mistake with the mattress itself as I bought a medium instead of a firm. This was an oversight on my behalf nothing to do with the Mattress Firm or the store located in Southbury. The general manager happened to be working at that store Mr Steve Boski. I explained my situation to Steve he understood my situation and he called me back within 10 minutes with a solution. Within 10 minutes he was able to accept my original Mattress back and set up a delivery date for the firm mattress. I would definitely recommend purchasing mattresses at The Mattress Firm and I will make two more purchases for my two kids within the next 6 months.
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September 2024 by Heidi Adams
Ryan was THE BEST sleep expert! Got me a new box spring with lightning speed! Could not be happier!!
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September 2024 by Lori Gadomski
The salesman was very helpful
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September 2024 by Drew Loya
Kevin was very helpful, informative and friendly. He helped us make our own decision and not just force the sale.
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September 2024 by Charles Benson
Highly recommend mattress firm in Southbury and ask for Ryan if looking for a new mattress. We were helped right away and he was quick and efficient with finding what we wanted.
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September 2024 by Maureen Slater
Steve was great. He answered all my questions and I was able to make an informed decision quickly
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August 2024 by Georgia Qadir
Thank you Steve for making the mattress purchase so easy. Good mattress at a reasonable price.
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August 2024 by Ed Watkins
The woman there, Carol, was so very courteous. I was a little inexperienced buying mattresses, but she was so inviting and thorough, walking me through everything I would want and need. I was very pleased with this wonderful, experienced, hard-working individual
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August 2024 by Santina Licata
I needed information on a mattress/electric bed base that would aid in possibly reducing back pain experienced recently. The agent was well informed, articulate, helpful and understanding and guided me to test various products. I returned and we reviewed in detail my goals, the products, expanded on the product knowledge, and we were able to make some final decisions, all with ease, understanding, and knowledge and I thank you. I bought my last mattress here as well.
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July 2024 by Scott Holman
Very informative on mattresses and we ended up buying 2 with adjustable frame .
Highly recommend store in Southbury
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July 2024 by Olga Hehl
The Southbury, CT MattressFirm store has a good variety of mattresses to choose from.
Carol, the salesperson who assisted me today, was very competent and personable.
While I was there I witnessed her interaction with a customer, whom I would describe as difficult; she remained calm and professional at all times while dealing with this person.
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July 2024 by gene cattarina
Sales person extremely professional and patient!
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July 2024 by Carol Milove
Steve very knowledgeable and had a lot of patience. Answered all our questions. Excellent customer service!
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July 2024 by diane bryan
Employee Ryan was a fantastic help! Very pleasant , helpful and knowledgable about the mattresses. Highly recommend him and this store!
