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February 2024 by Brian Roth
If I can give a review of 0 stars I would.This business was responsible for shipping a single baseball card weighing 4 ounces from Connecticut to New York and think that charging $12 for USPS Ground Advantage is reasonable. If I, a regular person were to ship the exact package from my address to theirs it would cost exactly $3.84. How and where are they factoring in their additional $9 to ship?I was told that it is their time I am responsible for and their gas money to and from the auction house which is an hour long round trip. What else am I responsible for? Your car insurance payment? Your phone bill? Your brick-and-mortar overhead?What other business expenses would you like to forward on to the customer?I was also told that my single auction lot was not the only lot they picked up from the auction house, but one of many different auction lots. So not only are they gouging an individual, but many individuals and shipping many auction lots. How this shipping center warranting the cost it takes to package, buy a label, drive to pick up the item(s) by 3x?Use caution with using this business. It will certainly cost any customer less to just ship whatever they need themselves.
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November 2023 by Michael Einzig
Excellent store, including very friendly staff and top notch service from Craig today.
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October 2023 by Holly Hageman
Always wonderful friendly service been going there for years and will continue to do so.
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October 2023 by Steve Capobianco
Craig and the entire staff are great. Always friendly and helpful.
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September 2023 by S W
Fast, efficient, affordable, good communication. Best shipping intermediary I have ever used, actually.
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August 2023 by N P
Friendly helpful service! I had 200+ pages to copy both physically and via Wi-Fi to their printer - it was an absolute breeze! They’ve certainly got my business for all shipping and coping needs!
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March 2023 by Dante Cullari
I wish every shipping company were like them! I've used Business & Shipping Center of Southbury several times now as an out-of-state client and they have been so incredibly friendly, helpful and accommodating, I really can't say enough good things about them. They've always packed my items with skill and care, no damaged items, and have catered to my specific needs including requesting my own freight shipping from their facility. Again, I wish there were more companies like them everywhere! Huge help to me and my small business!
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March 2023 by H S.
When shipping both business and personal packages, need notary services or passport photos (for professional licensing), I rely on Craig and his staff. The only negative issues I've ever encountered were with Fed-Ex or UPS, not with the Business and Shipping Center. The professionalism of their packaging sensitive items being sent to laboratories and clients across the country gives me peace of mind that they will arrive at their destination Unscathed.
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December 2022 by SS Z
Package was very nicely and safely wrapped to protect my books. Dark brown tape used stuck to the bubble wrap though easily pulled off with damage. Would use this seller again. Thank you!
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October 2022 by gzoarski
Excellent communication, great packing, and prompt collection and delivery at a fair price.
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October 2022 by J Knuth
Did a fast and fantastic job packing a very delicate painting. Reasonable price, responsive, super fast. Craig's great!
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October 2022 by ellen
Great service! I had them pack and ship an 80+ year-old steamer trunk to Florida. The packing was a work of art—it was wrapped in layers of kraft paper, cardboard, and bubble wrap placed in a double-walled cardboard box surrounded by packing peanuts. The old trunk arrived with no damage whatsoever and on time. And the total cost was a lot less expensive than the UPS Store. Kudos to them!
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August 2022 by Stephen W.
One star is generous, I was shipping a package and was told it would be delivered by a specific date. That didn't happen I called to see why and found the package was picked up late. The date was missed and when I called the owner said " you paid a dollar more to have it shipped and there are no guarantees". I've shipped from many other ups/fedex locations in the area and have been treated perfectly fine. I went here out of convenience and it was the biggest mistake. If you need to ship something go to an official location not a little hole in the wall where they don't care. The post office maybe expensive but what I shipped out that same day through them got there 2 days before it was supposed to and was scheduled for the same delivery as the package that will now be a day late.
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July 2022 by ellen saracino
Great service! I had them pack and ship an 80+ year-old steamer trunk to Florida. The packing was a work of art—it was wrapped in layers of kraft paper, cardboard, and bubble wrap placed in a double-walled cardboard box surrounded by packing peanuts. The old trunk arrived with no damage whatsoever and on time. And the total cost was a lot less expensive than the UPS Store. Kudos to them!
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July 2022 by Eliot Bloom
I purchased a small item from Waterbury Liquidators and contacted the Business and Shipping Center to pick it up and mail it to me. I received it today, earlier than expected.From start to finish, this process was handled professionally in every aspect. The packaging was more than what was needed for the item, showing that they took extra time and paid extra attention to my item. Extra tape, cardboard backing, secure. More than what was needed for what I purchased. The cost was what it should be, the timing was perfect and the customer service was excellent.I can't give them a higher rating although they deserve more than perfect!
