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May 2024 by Zeek Johnson
The store used to be great. I just bought a $699 Vitamix Blender plus a food processor attachment for another $200. A week later the blender went on sale for $50 less and the store refused to price protect. Every store I know, will price protect because they don't want customers returning items only to turn around and buy it again at the sale price. Do you think your saving the $50 by having a sales associate do the return and possibly send the unit back? Should have just bought it on Amazon. I also bought a cappuccino machine for $899 the same day. The second one I purchased there. Way to lose a loyal customer.
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March 2024 by Jeremiah Lee
Item listed as available, after payment, it shows backordered. It is still listed as available a week afterwards.They sell your email to a large number of companies and their advertisements floods your mail box.
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August 2023 by Dave Tedder Sr.
Great store and staff.
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August 2023 by Evan Lentz
Quality items, quick service
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August 2023 by Nobel G
Great service and great product
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July 2023 by Andrew Klein
I ordered a Mauviel copper Pan from them back in March. Every couple of month they update to inform me that it is on backorder when they said it would be two week. Believe it or not, that isn't the problem after 4 months, As I get an email asking for a revision. SO, I go down to the store as I do every month to check the status of the order. This time was very unpleasant as I was met with a lady who wasn't being helpful, but made an insinuation that I could have picked up the pan already or that I didn't pay after all these months. This is on the level of profiling. She then directed me to the number for customer service. I went to my car a little upset over the interaction. The prompter didn't function. So, I went back to the store and asked if I could use their phone since there was an issue with the mobile. She informed me to call the number as I reiterated and eventually got a line through the store phone. As I am listening to the prompter, she asks me to go around the register area to put in the number myself as I eventually do so. She then leaves me to my own devices and goes to the front of the store. As I am trying to listen carefully to the prompter a man yells, "SIR! SIR! SIR! SIR!" I look over to find a man yelling at me that I shouldn't be behind the register are where I was placed. The woman from before get the phone ready as I usher her to indicate she has my line. I quickly grab my wallet and phone as he yells "You don't have to do it like that!" For such an innocuous motion he felt it alright to yell at me as I gather my thing and hand him the phone. I receive the other phone as I hear him tell the woman that no one is suppose to be behind the register, in his correction, I realized that he was a manager. To yell at any customer trying to obtain information left to his own devices and not approach from the front where I can see you, that is something no one working at a store should ever do, let alone a manager who prefers yelling at someone's back as they are on the phone with customer service. Presume to lecture someone gathering their wallet and phone, you need to check yourself and quick. For a manager, you should know better. I paid over $400 for a pan and didn't give a lip when I received either lazy or ignorant commendation. And as a repeating customer, there should be better etiquette handling situations. I can wait another month for a pan. What I won't tolerate is what happened today.
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April 2023 by Art Jennings
love the quality of their products
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December 2022 by Michael Purcaro
Outstanding quality and customer service. Thank you, Chad and Tracey, at the Evergreen Walk store.
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October 2022 by Cecilia Pastor
It's a terrible service, it's already two times that I ordered pan de muero and they sent me a different breadThis is not Pan de Muerto!
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August 2022 by Marco Therezao
Very good
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August 2022 by Dana Misorski
Extremely poor customer service in this location.
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December 2021 by Katherine C.
Worked with Ann on setting up my bridal registry. They opened the store early for me to have dedicated time before the holiday rush. Ann is so knowledgeable about every department. She knows the products so we'll it was easy to be an informed buyer. Appreciated her tips from what she has at home and what has chipped versus what has lasted. She was very nice and patient. I would go to that store again just to work with her whenever I have questions about what I am buying.
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November 2021 by Reinaldo Bonilla Jr.
Awesome store nothing's cheap here bring money they did not have certain Shun series knives but they did have some be mice to see myobi sold there
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October 2021 by Wayne Smith
Well stocked with everything for the home chef and kitchen. Stop in, they really could use the public's support.
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October 2021 by carol spalding
We received a garlic press that we had ordered online. It arrived damaged & unusable. We called to speak with an associate at the main number. I offered some constructive criticism, but I do not think he grasped the conceptThen the associate took my email address, saying he would send info for a return.But he failed to follow through and do so.In short, a complete waste of my time, energy & money.I realize that this must be a struggling company falling on hard times.Nevertheless, this is not the first time I have gotten shoddy, unusable merchandise from them recently.Therefore, in the future, I will make a point of not shopping there!
