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January 2024 by Positive Energy
My son make this appointment for me in here today at 9:30. Since I used different locations of Quest, all had bad experience. Here service is much best than other locations. My nurse is very Nice and she is very professional.
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October 2023 by Joseph Uccello
Staff was amazing
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October 2023 by John Riordan
Quest did not submit my bill to Medicare. I have talked to them numerous times but they never do process thru Medicare or notify me that they did. They just bill me month after month.
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September 2023 by Steven Feinstein
Terrible place. Scheduled an appointment. I have the email with the appointment. When I tried to use kiosk, it kept saying no appointment. There were no available times and no one to speak to. I had to leave and find some other place to have the work done. I had fasted and taken time off from work for this waste of time.Not wasting my time with this company any longer.
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May 2023 by Jennifer McDo
DO NOT USE! GO TO LAB CORP OR ANYWHERE ELSE! The locations are convenient in our area however, They have incorrectly billed me. I should have paid nothing and they are trying to bill me a total of 354.94. When they are in contract with my insurance Cigna and Cigna paid at 100% meaning, no patient response. Now, due to the type of labs done Cigna did deny a few lines as not medically unlikely or medical necessity. However, do to contract the lab company is to write those off if they choose not to appeal. I am due a refund and can't get anyone on the phone. The office says it opens at 8:30 CST. I am in CST and have been trying for 30 mins to get someone on the line and keep hearing the message that their office is closed. Do not go here. save yourself from being fraudulently billed!Thanks- A very educated healthcare worker who knows this practice is wrong and that Quest should be reported to the OIG.
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May 2023 by Leena Dongre Damle
Had such a terrible time making an appointment. Can’t talk to a person. Can’t ask any questions… really bad!
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May 2023 by k Fal
Awful service. With an appointment or not, more than 7 people waiting with no one being taken. I understand walking wait, but after an hour of waiting a patient with an 11:15 appointment was taken 15min early while we still waited.
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April 2023 by Irene R.
This place sucks you can't get not a single sole person to just get a fax number, not even the button for hospital etc... still nothing.
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April 2023 by Doreen LeBel
Not sure why I made an appointment. How is it possible to make an appointment and still be waiting a half hour. And after checking in my name does not appear on their monitor. Horrible system!!!
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February 2023 by Dave Tedder Sr.
It was painless they are very professional. Thank You
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February 2023 by Heidi Hoffman
They are always very quick and efficient. You have to make an appointment online beforehand but you won’t have to wait very long especially in the morning.
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February 2023 by Ron Pitz
Staff in South Windsor are excellent ! They put me at ease and the blood drawing was quick and painless.
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December 2022 by Scrap Metal
DO NOT GO HERE. Got sent a bill, called and was told it was in error and insurance was taking care of it. Ive never been here and assumed it was maybe from a Covid test (my insurance covers 100% of them). 3 months later get a call from collection company saying it was never paid. Go to call this dump and am told they don't know what I'm talking about because there is no information in their computer that I've ever been here. Yet I have a $167 bill?!
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November 2022 by Charles LaRocca
I walked into the South Windsor location today with my sick 9 yr old daughter at 4:10. The office closes at 4:30. I checked her in and waited patiently. 10 minutes later someone walked out and told me "we don't take walk-ins without an appointment after 3pm."This was after their automated check in service allowed me to check in and choose the option to wait. I don't know what is going here but, the posted hours were 4:30, I checked her in at 4:10, and there was no line at all. If you close at 4:30 then you close at 4:30. If you want to leave by 4:30, then make make your closing time 4pm.Again, this blood work was for a sick 9 yr old girl. This company and this location specifically, should be ashamed.
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October 2022 by Sarah Victor
My. Veins. Suck. I did IVF for years, I’m chronically dehydrated bc of GI issues and getting blood draws are always a hassle because my veins are like kitten veins ?.If I misspell her name I apologize but Alikah over in South Windsor got my vein on the second try and OMG I was shocked and so happy! It takes 6+ for phlebotomists to get me and I left there skipping out of pure joy . That location will see me for all my draws in the future - Alikah please never leave ? thank you!!!
