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January 2024 by Gabi C.
I recently had a fantastic experience at L.L. Bean when my husband and I decided to stop in and try on their winter boots. We had heard that their boot fit differs from standard shoes, so we wanted to make sure we found the perfect pair. The sales associate who assisted was very nice and helped us pick out custom laces for our new boots. The store had a variety of options, combined with great deals, which made it easy for us to find the right boots for our needs. We left the store feeling satisfied with our purchase and grateful for the great service we received. Thank you, L.L. Bean, for providing an exceptional shopping experience and ensuring that your customers leave with both quality products and a smile on their faces!
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January 2024 by carol s.
I purchased a high end nightgown from Bean. Not only is it outsized, (which no one bothered to mention to me until after the fact. Of course). The night gown has no pockets, so is basically useless to me. I might as well shop somewhere else. Btw. 3 stars is me being generous!
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December 2023 by Chrissy B.
My family has gone to both locations for a long time. We are always greeted by name with a smile. That is a huge perk of a family owned business. Recently, I needed to change my setting for my diamond. We found one ring in East Longmeadow and the other in Chicopee. They made the process easy and stress free, on top of being affordable! I never imagined this would be on my finger!
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December 2023 by Jason S.
I love LL Bean! It's a staple amongst us New Englanders! The associates at this location are usually very helpful and during my last visit it was no exception! I was looking for a certain inseam in a certain pair of jeans and the associate asked me if I needed help and looked up the inventory and found their to be 1 left in the store. After several minutes, he came back with the right sized item and I was able to try it on and make my purchase!
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October 2023 by P.L Chipman
Kathy and Margie in the South Windsor store are the best! Very helpful and patient. The only thing better than the things LL Bean sell are the people they employ. Thank you for all your help. Quality people, quality merchandise.
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September 2023 by Cooper Scott
Since this specific store opened in CT, it has remained my favorite place to shop. It has a nice rustic feel to it with clothes, kayaks, and other goods that create an air of nostalgia for youth well spent with family well loved. The quality of the clothes is also top notch and long lasting.
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September 2023 by Brett Binns
I needed a hat to keep the sun off my shiny area. I said, "we can go here, and we could go there." My wife says, "we will be near Bean's. Let's try there." So we did. I found and bought two great hats, some car rack foam for the kayak, and a new belt. I'm not sure she will recommend Bean's next time...
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July 2023 by Erika Dueñas
This L.L. Bean location is a fantastic spot to get most of your outdoor items! They always have friendly staff available for help. Their fitting rooms are always clean. They also have the ability to ship to the store for free if you want something that isn't in stock! I love this store!
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July 2023 by christine vagell
Ordered slippers online for my adult son. They came in two days of my online order thank you and he was very happy and satisfied with his moccasin slippers. I’m sure he’ll be wearing them for many years how old being a satisfaction guaranteed.
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June 2023 by Mark Lillis
Good service in the hiking shoe area but the checkout was not so good. There were actually no workers at the checkout counter. I had to wait, wait, wait, wait for a worker to finally show up. And then it took two workers to figure out how to scan a pair of socks. Not personable. No apologies for all the delays. They processed a "transaction" but didn't didn't treat me as a valued customer.
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June 2023 by R G
Beautiful store. LLB was always a bit more expensive than other stores but I think it is way overpriced at this time. I saw a super thin tee shirt for $45.00. Ridiculous pricing. No thank you.
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June 2023 by Allison Incorvaia
I went to exchange two defective items today- pajamas that got a big hole after washing, and leggings that also had a hole. I’ve always been happy with my purchases, until I recently bought a couple of defective items. I also had two sweaters rip. When my sweaters ripped and I did not have the receipt, they exchanged them for me. When I was in the store today, they refused to help me. She said that they don’t do any returns without receipts. It’s convenient how they have a year guarantee and yet do not honor it. I usually spend a lot at this store. I’m so disappointed in how it was handled. I do not live close, and they acted like I purposefully ripped my leggings and pajamas. Maybe they should put back the quality that LLBean used to have. I will be letting everyone I know what the store is now doing.
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May 2023 by Hannah Woods
This L.L.Bean's layout is easy to navigate yet fun to explore. All sales associates are welcoming and friendly -- it is clear that providing excellent customer service is a top priority to them. They have a huge selection of clothes that can get a little overwhelming, but the apparel is well-organized. It is easy to find what you are looking for. The sales racks didn't have any notable bargains, but that's what the L.L.Bean Outlet is for! I'm a repeat customer here and always will be.
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May 2023 by Sharon Young
Best t shirts around - well sized and very good quality. Wide open aisles, shelved and hanging items very neat and easy to find, staff is there if help is needed.
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April 2023 by C Adams
The customer service from the salesperson on the floor was outstanding. She took us directly to the item that we were interested in buying. She was knowledgeable about the jacket, how it was made, how it fit, and the extras. The only area that certainly needed improved was trying to use a gift card at checkout. The card had been used at another LLB store, worked fine there and had enough left to purchase the jacket. It wouldn't work at the Evergreen LLB! And management was not called in, and we had to pay for it.
