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July 2024 by Sean Aguda
I was recently with the John Wilber office for 3-4 years and when I first signed up there was guy there named Anthony and he got me all squared away with any problem I had he was there to help with whatever I needed in a timely fashion and there office has suffered tremendously since his departure because since then I’ve had to deal with someone named Sarah and she’s incredibly incompetent and struggles with basics things as returning phone calls and emails so your pretty much stuck having to go into the office to get things accomplished and then when your there she’s constantly talking about her family and personal issues which I’m not here to hear about.. I totally understand people get busy and can’t answer the phone right away but having to wait 2-3 weeks for a call back is totally obnoxious and unbelievably unprofessional I strongly suggest anyone thinking about going to this agent reconsider because it’s nothing but a headache
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June 2024 by Durga Prasad Pragallapati
Nice people. Will provide good guidance and the best quote.
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April 2024 by Amol Amin
Getting into an accident can be very scary and I was certainly shaken up after mine. The anxiety that follows afterwards can also feel unbearable. I knew that I should call State Farm immediately, and I am so glad I did! I spent nearly 45 minutes talking to Sarah Audet who clearly understood and empathized with what I was going through. She not only patiently listened to every aspect of my accident, but also calmed my nerves by explaining all of the options I had available. She reminded me that this is why my family has been with State Farm for 3 decades. She went through my insurance coverage line by line, and boy am I glad that I had collision, comprehensive, towing, roadside assistance, and other benefits to my policy. I honestly didn't even know I had some of the features that she mentioned. More than the coverage, she asked so many genuine questions about how I was feeling, which helped calm my nerves. It made me feel great that somebody cared. This is the benefit of actually talking to a real life person instead of an automated computer. This experience is why I will remain with State Farm for the rest of my life.
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March 2024 by Courtney Dowd
Called for a quote a couple days ago. Woman who was helping me- super nice. We spent 20 min trying to get my quote. That’s where it ends. She was having computer issues and was supposed to call me back in 30 min. The whole day went by and I received no call, but did receive 2 very high quotes. I emailed back asking specifically for a quote for JUST my car. I emailed 3 times between Tuesday and Friday. No word back. And if you look at some other reviews, seems to be a pattern. Same thing happened to someone else 8 months ago. Guess I’ll be going elsewhere
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July 2023 by Linda Reynolds
Sarah and John have given us the upmost care while getting insurance for our new house, our old house and with our vehicles. They do everything in a smooth timely manner while excelling in being professional and friendly. The financial bottom line fit our expectations while affording us the coverages perfect for us. I would highly recommend them for 5 star service.
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June 2023 by Angie Lindroth Hudak
Not responsive. I have never received an email back from John Wilber.
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May 2023 by Misplaced Whimsy
I recently had the pleasure of visiting the Office, and I must say that my experience exceeded all expectations. From the moment I walked through the doors, I was greeted with warm smiles and a genuine desire to assist me with my insurance needs.
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May 2023 by Derek Johnson
John Wilber's staff, and most especially Sarah A., is wonderful and always helpful. Over the years, Sarah has been nothing short of amazing!!
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May 2023 by Valerie Leonard
Sara is the best she really helps you understand your insurance and is great at finding you discounts.
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April 2023 by Wild Serene
I called to get a quote and Sarah, the policy specialist was very helpful. Very friendly. The price was right, so I signed up. Who knew renters insurance was less than $20!
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April 2023 by Sarah Renee
After having a tree branch fall and damage my car, This company had my claim resolved and money in my account within a week. I am very satisfied with the claims process.
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January 2023 by James Craven
I have been with this agency for twenty years and I hope it continues for a like amount. The office staff is great.
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September 2021 by Tee Ortizz
Do not and I mean DO NOT work with these people. Take your business and money to a different branch. They never answer their phones or respond to emails. They take discounts off without permission resulting your insurance to go up without them even notifying you and automatic payments being declined also resulting into additional money being owed. I had my steer clear discount removed without my consent and never put back on even after weeks-months of calling and having statefarm representatives from customer service attempting to call and email. Finally Sarah sent me the form to which I signed and emailed back and STILL nothing and it’s been MONTHS now. Im switching to a different branch. I even reached out to Anthony for the problem to be resolved and it never was. Run and don’t look back. They want all the money they can get.
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April 2021 by Alicia kapinos
Sarah A in the office is just amazing. Love talking with her. This office is always pleasant to deal with. They jump on top of any issues you may be having and fix them right away. There is no “passing the buck” with this insurance office.
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March 2021 by Yuanqian Chen
I had a wonderful experience with Sarah Audet at John Wilber's State Farm office about a claim. She is patient, considerate and efficient. I appreciate her help and feel very comfortable with the process.
