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March 2023 by Jordan Kunkes
We have used imperial at least 3 times and I am always impressed by their professionalism and quality of their work. They are responsive and keep us updated throughout the job. They were very helpful recently when we had a leak in our basement. Another plumber wanted to rip down a wall to replace a whole section of pipe. Imperial was able to do it without any cosmetic damage and for a fraction of the cost. Very satisfied.Services: Plumbing leak detection
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December 2022 by Joe D.
Customer service is terrible and very condescending. Some customers are not knowledgeable and it is your job to educate on how your process work not brush stuff aside. They also are very shady when it comes to oil prices they charge you more than what is needed. Find another company that would treat customers better and would be upfront with prices
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September 2022 by Stephen Luckingham
Had a great experience with them this morning. No problem too small for them to help with. My situation was so minor, they could have turned me away, but didn't!Highly recommend!
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April 2022 by Mary Perelli
Had them for years. Very good people to do business with
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February 2022 by Carmela A.
Poor customer service. Imperial Oil came out to quote exemding my gas line but never provided a written quote and did not respond to emails or phone calls.
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January 2022 by Carol Brace
Always professional, super knowledgeable and care for their customers. They have amazing customer service and the employees are so kind and everyone is local!
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January 2022 by Ashley Schwimer
Customer service that every company should strive to have ?❤️
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January 2022 by Alex Constantin
great customer service ???
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January 2022 by Carol Ann Brace
Customers for life, excellent customer service for both people and turtles ❤️
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January 2022 by Nancy T
A neighbor had warned me about this company but I ignored them because they were local and also a neighbor. I paid over $400/yr for their maintenance service but they never showed up unless I called to remind them. They sent over men to clean the tank who asked about the security system and cameras in my home and then, despite my contract indicating that they would check the levels and fill the tanks accordingly, they did not fill the tank for well over a year causing it to empty so that we had no means of drying clothes or cooking during the pandemic. When they finally filled the tank, they tripled the rental fee and would not provide a written explanation. Don't do what I did and make sure you heed my neighbor's warning and pick another company for all your heating and plumbing needs!!!
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January 2022 by Rod Hurtuk
I discovered a leaky electric hot water tank on a snowy Friday morning, called for help, and by noon the same day Eddy and Leon had delivered a new tank, disconnected the old one and replaced it, and we had hot water again. I’ve been a customer since 1979, and have always been pleased by the service and attentiveness we have received. Great experience!
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December 2021 by Neil Brooks
Extremely prompt service. When we had a major problem they were at our house in 15 minutes. We have used them for many years and we are highly satisfiedServices: Water heater repair
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November 2020 by Tracy FARADAY
They are very good people, they tell u they will be there on Friday, they deliver as promised
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October 2020 by Terri Leibfried
Imperial Oil provides great service. They are there when you need them.
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September 2020 by Victor Dorobantu
They were exactly what I was looking for. Arrived on time, did a great install quickly, and left the place clean and neat, after a very professional water heater installation. Crew was very helpful explaining everything. I asked them to look at my daughter’s shower to see if they can fix a faucet, and they did it for no extra charge explaining that they still have time allocated! Hot water is back!! Thank you.Services: Shower repair
