CVS

Most Recent Comments

• October 2023 by Michelle McNeilly
  I had scheduled a flu vaccine via CVS online for the Minute Clinic. My appointment was 2:30pm and I arrived at 2:25pm. I checked in and waited as instructed. After 15min, I approached a CVS staff member who guided me to pharmacy. The pharmacist sent me back to the Minute Clinic and assured me a representative would assist me. After waiting an additional 25min, a Minute Clinic representative approached me and asked if I had an appointment. I told her my appointment was scheduled for 2:30pm and she replied by stating, “we take lunch from 2pm-3pm and I must have made a mistake and scheduled my vaccination with pharmacy. I showed her my Minute Clinic confirmation and she said there was nothing she could do. I headed back to pharmacy and explained the Minute Clinic told me to get my vaccine from pharmacy. The pharmacist was extremely rude and told me to wait in line (approximately 8 people). My time is extremely valuable and I certainly don’t have an afternoon to wait. If customer service is a priority, the Minute Clinic healthcare provider would have apologized for the error and provided me a flu vaccine (there was no one in the waiting area). This site clearly does not care about their clients.
• March 2023 by Zdzislaw Miroslaw
  My visit in CVS was a great experience, helping at cashier station was on and above, the young Lady Victoria (taken from the slip) was down to earth helping me with products and payments. It was also second young Lady who I met another time and I was impressed with they care all shoppers. Bravo !!! to have devoted employees.
• January 2023 by Rachelle Langdon
  I had a very good experience with this location. Mostly the Minute Clinic and briefly the pharmacy. But I finally came down with COVID and wanted to get a test and prescription for antiviral meds. I was able to easily book online (there was luckily an appointment only half an hour from the time I was looking). I went there on Jan. 10, 2023, checked in through the app, and the very kind doctor saw me right away. She was so friendly and easy to talk to (and so understanding considering I was already partway out of it because of the virus and definitely had some brain fog). She took my rapid test (plus a flu test because the day before my home test had tested me as negative, which I was disinclined to trust at this point). The exam and tests maybe took 15 minutes or so. Positive for COVID, of course. She gave me a prescription for antiviral meds, which was ready for pickup before I’d even had a chance to start walking towards that section of the drugstore. I just really appreciated how friendly the physician was, because it’s bad enough feeling really crummy - having an uncomfortable doctor’s visit on top of it would have made me miserable. I also got a call two days later as a check up to make sure I was feeling ok and handling the medication, which I was.(Side note: I really appreciate that the kind of treatment designed to restrict the spread of infectious disease is free right now. I hope we can keep something like this up in the future, because people will be much more likely to take care of themselves - and by extension others - when they can afford to get tests and treatments.)Otherwise, I switched my prescription services to CVS (at a different location closer to home, but still worth noting) from Walmart a couple months ago and I’m so glad I did. Working with CVS is also nice because they connect with my Hartford Healthcare MyChart info, which saves so much time.
• January 2023 by T2 1977
  The potholes going through the drive thru are about a foot deep And the window still shut down for testing only. Switching to Walgreens.
• December 2022 by Jessica Glasser
  The pharmacy is the worst. Consistently on hold 10+ minutes, barely ever get calls that my prescriptions are ready, sometimes I get them, go to the store, and they don't have what I need. I don't understand how a company who prides itself on its pharmacies can run them so haphazardly.
• November 2022 by Bobcat Coaches
  Absolutely terrible going to move Prescriptions to Walgreens. Placed an order at 630 am for two and only one was ready at 530 pm. Then had to stand and wait.
• October 2022 by Gopi S
  Although i had good experience in the past, yesterday (09/18) I had Horrible Experience in south Windsor CVS pharmacy. Around 1.30 pm yesterday I went to CVS pharmacy to buy medicines for my senior Parents for their cough/ cold. Since I'm unable to find the right medicine I requested some pharmacist from the counter to help me out but the Lady inside the counter with white coat(Senior pharmacist) She was rude and not bother to help me and loudly told me the pharmacy is closed now for break and asked her team mate to close the gate. I was stunned on her behavior. (time was 1.30 Pm and break time is 1:30 to 2pm.I was in the edge of closing time). I respect the Pharmacists break and lunch hours however the pharmacy staff should respect and answer politely to the customers without hurting anybody. Requesting CVS officials to consider this request. Thank You.
• September 2022 by Rachel Mathew
  The slowest drive through pick up ever. Rather fill up your prescriptions somewhere else.
• July 2022 by Jean Bloom
  Will this review make any difference? Probably not, but it's my only outlet for the frustration I went through. You should know I'm a retired RN. I discharged from the hospital for a cardiac event with new prescriptions. The scripts were called in to CVS by the hospital prior to discharge so they could be picked up on my ride home. One of my meds was on order and expected the following day. That meant I will miss my evening dose and possibly my next morning dose. This is a heart med, mind you. The next morning I called the Pharmacy on the status of the prescription and to have it delivered ASAP. They had not received the med yet but were expecting it about noontime. Second dose of cardiac med missed. I asked again if I could get it delivered but was told they couldn't do anything until the med arrived. They also mentioned that I would need to have a payment method on file for deliveries. I had to ask if I did have anything on file, which I did not. I was given a phone number to call and make those arrangements. I was patched through a couple of people until the last one told me I had to call the Pharmacy who sent me through this maze of people where I got nothing done. Anyway, I eventually got the payment method done. It was still around noontime so I called the Pharmacy to have them send the med ASAP and was told that the delivery guy had already come and gone and they'll send the med out tomorrow. Doses 3 and 4 and maybe 5 missed. I called my neighbor and he agreed to go pick up my med this evening. This seemed rather dangerous treatment for a newly discharged cardiac patient with new prescriptions, don't you think? CVS? Are you listening? That was disgraceful! If I have a relapse I know who to blame.
• June 2022 by Victoria Garcia
  The woman was super rude ! I waited in line and asked for a passport photo and she said they do not do passport photos…. I used to work for cvs and I know for a fact that they do. I even saw the drop down screen for passport photos. She looked like she was a supervisor. And she then asked another associate which they both did not have cvs uniforms on but are ringing out customers and she said we “ used to we don’t have a camera “ …. So again. I know they do it they just don’t have the tools to do there job. Also the whole crew with exception of minute clinic and pharmacy need a training on customer service
• June 2022 by Haley Salafia
  I was in this CVS earlier. One of the employees, Cynthia followed me around the entire store as if I was going to steal something. I was very uncomfortable and felt disrespected. She then stared at me when I was checking out my items. Will not be returning.
• March 2022 by Robynne M.
  Cashiers working at 6:00pm Saturday, March 5th were very rude when I questioned why a coupon I had didn't come off. They redid the coupons and it came out much more. They tried to say it was because of the extra $4.00 coupon lowering the price that the percentage coupon took off. While I understand this, it was not mathematically adding up. It wasn't even close. As I questioned it and pointed out that wouldn't make the cost go up they started talking to each other on Spanish so I wouldn't know what they were saying. They finally fixed the problem and as the older woman walked away she said, "this is why no one wants to work retail". I was flabbergasted and told her she was being rude. They both proceeded to tell me I was rude, because I questioned the coupons. I have been coming to this CVS since it opened and have never been treated so badly. I will not be coming here again as long as these two work there.
• February 2022 by Ron Straayer
  Small, crowded, disorganizedPharmacy messed up my Rx. Underfilled it by 34 pills out of 90 and didn’t tell me. Then when I went for refill said they couldn’t help because it was too soon. Took many calls. I’ve heard the CVS hold song way too muchArg!!!
• December 2021 by George Davis
  One of the worst service in pharmacy. I have been to this pharmacy many times and every time they as me to wait to collect the medication. At the pharmacy, first when I go to pick up they ask me to wait for 20 minutes, then when I go and for the medication they ask me to wait for 40 minutes. The last time I went was for emergency situation, my mother-in-law needs her medication to cure the pain and those pharmacy people are so irresponsible asking to wait for more than an hour. The hospital had sent the medication to this CVS in South Windsor the day before and it has been more than 24 hours and when I go to pick up they ask me to wait for so long. This is very very bad especially during emergency situations that I faced. The pharmacists and those who are working in the pharmacy all look like teenagers, very irresponsible in the way they talk. If you’re in emergency please don’t use this pharmacy.A word to the CVS Franchise owner in South Windsor: Please hire some responsible Pharmacists or soon you will loose your stores.
• December 2021 by Cliff P
  THE WORST! They never call for my insurance updates and I get texts and calls saying my stuff is ready when it isn't.Even the woman handling my insurance claim says this is the ONLY pharmacy she has difficulty with. I'm transferring my stuff to Walgreens.Terrible service!