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December 2023 by Nick Miller
Always have to wait for a long time to be helped, it’s like they’re understaffed and no one cares how long it takes for you to get helped. Worst part is it’s the only bank in the area so I feel forced to use them.
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June 2023 by siby 2001
This branch is notorius for not naswering the phone regarless how many times you call them. It is not a busy branch either.
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December 2022 by Consult Vera
Update as of Aug 30th 2022- after chasing them 4 times to get the checks ordered (since their online system wasn't showing that checks are ordered from Chase bank), 6 times visiting various branches trying to add dba and ach activation which was unsuccessful and over 20 times trying to call different branches to speak to one person who works at the branch and not head office, I finally closed my account with chase today.Neither the customer service rep nor the teller who closed the account asked even once why I'm closing or if I'm unhappy with anything.I'm ashamed to have had relationship with this bank this long. Good riddance, never coming back!!Older post -They were good initially when I opened the account but now, you can't reach this location at all. If you are getting that much business, emokoy more people. Or else, simply close it down and make way for some other store. I scheduled a call with someone in the brabch, noone calls. I have been calling them since November and no luck getting hold of anyone, just automated system saying they are busy. If I had known Chase would be so inconsistent with customer support, I would have opened by business account with some other bank!
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September 2022 by Jacqueline Lopez
The staff are very nice, polite AND respectful (specially Jonathan) They listen to the customer concerns and always try to help in the best way they can. they also follow up to ensure the issue was resolve. I like this bank and will continue to do business with them.
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September 2022 by NORA VAN DEN HOGEN
I will be going to West Hartford from now on. It's unfortunate because I live close by to this branch but there have just been way to many issues with this one. There is a pervasive disorganization and lack of professionalism that is not comforting when dealing with finance management.
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June 2022 by Abhinesh Sengar
Went to open new bank account and got to know that all appointments are full. What kind of service this bank is providing to customer? I can do everything online then , why bank has opened branch ?Disappointed with this branch service.
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April 2022 by shanay hall
I scheduled an appointment online to open a business checking account and to setup treasury services. My appointment was for 9:00 a.m. (the time that branch opens) however, the manager/ business banker showed up 15 minutes late, which resulted in the bank being opened late. He didn’t even have the common courtesy to greet us or apologize for the delay. I understand that things happen but I also have a business to run and understand the importance of my customers time. I wouldn’t recommend this location to anyone.
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April 2022 by C N
Scheduled an appointment here earlier and the bank wasn't busy though I came at a time when it probably wasn't busy. The staff here were pretty welcoming and helpful. I talked with Jonathan P. at the bank who was courteous and professional, as he helped me with my issue I had earlier. Thank you!
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March 2022 by Divya Srivastava
Worst customer service experience. They don’t value your time and even when you take an appointment they will keep you waiting. The worse is that they are so unapologetic. Just value your customers, their time and be respectful. If you can’t do the basics right, you would not be in business much longer.
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March 2022 by S B
Bill is the Best!!.....My Wife and I were amazed by the professionalism and help provided by the bank. Thanks a lot!!
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February 2022 by Vera Tax & Accounting Services
They were good initially when I opened the account but now, you can't reach this location at all. If you are getting that much business, emokoy more people. Or else, simply close it down and make way for some other store. I scheduled a call with someone in the brabch, noone calls. I have been calling them since November and no luck getting hold of anyone, just automated system saying they are busy. If I had known Chase would be so inconsistent with customer support, I would have opened by business account with some other bank!
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January 2022 by Gabriel Ramos
Chase banks are far and few around here. I can only make it here on Saturdays. I just opened an account online. My first visit was a bust, for some reason they were closed all Saturday... Maybe i should've opened an account with TD bank instead.
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September 2021 by Patrick Neumann
Awesome manager at this chase. Super accommodating and helpful.
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September 2021 by austin gelinas
The staff is very welcoming! The process was really quick; we were in and out! We had the pleasure of working with Michael. He was very friendly and seriously made our day. Thank you so much for your help!
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May 2021 by xin “Annie” z
This is the first time I came here . The worker so nice and verybody friendly. William helped me and my mom to open a card today. He was professional and friendly. He tell us everything about this debit card that easy to understand. Just search ALDI supermarket on south Windsor on google if you can’t find chase bank .
