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“We love our mail carrier. We normally love this post office but whoever you’ve got working here 2/21 & 2/22 2023 at the counter keeps screwing up and very clearly has way under zero clue what she’s doing. She keeps locking herself out of the computer. Yesterday she couldn’t even accept my package. This is getting ridiculous.”
“Arron has been outstanding assisting me through address change that was incomplete online and checking for packages that would not fit in mail box while I was away...Thank You Arron you're a proud and productive asset United States Postal Service !!”
“Went to the post office today with my wife and had an awesome experience. Friendly, funny and engaging staff and super helpful with my passport processing. Highly recommend to anyone! The Barton's”
“Positive experience processing a passport. All employees were working to satisfy the customer- answering questions, repeating the answer again and again to clarify, accommodating a wheelchair customer.It’s a busy place and employees work together to get the jobs done. 3/12/24”
“Writing this as I just sent a package today but will update if anything changes.Contrary to other reviews, the staff were extremely nice to me and others around me. I talked to 3 people which consisted of a younger gentleman, the older man and the older woman which were all very helpful and quick with me. I didn't feel like they were racist to me at all and same with the other Hispanic guys that were in front of me as well. I dropped the package off at 5PM and by 7PM it departed the store and USPS was in possession of the item.It seems they are improving their business but the only con that remains is that it's cash only. Otherwise they were good to me.”
“Last week I went to the Broad Brook Post Office for the first time in months. There was a very efficient and thoughtful young clerk helping me mail my package. She was terrific! Polite, professional and kind in her words and actions. I live in Broad Brook and will have a smile on my face every time I go to the post office from now on!”
“Love this post office! Staff is always courteous, patient, and friendly. Yes, sometimes the lines are long, especially around holidays and lunch times, but it gives you time to chat to other people waiting in line with you. I’ve been to other post offices in the Springfield area and always come back here.”
“A Post Office. Nice people. Don't like that they close for lunch between 1-2pm. -- when folks are out and about. Always run out of special issue stamps. Good service”
“Had mail held because we were away. Needed to com home early. Couldn’t change the re-start of delivery on website. Called East Longmeadow Post office. Spoke to- not sure of name— Michelle or Lisa?—immediately answered phone and said “no problem, I will let your carrier know” . How so “ old world” and nice??”
“I admit, I was terrified when my package from St. Louis to Seattle somehow ended up on the opposite coast in Massachusetts. I was even more upset when I read the reviews for this distribution center. Fortunately for me, they redirected my package to its proper direction in a timely matter. I had no conversation with them, because I didn't need to. They handled it. I appreciate that alot. So, if your package ends up here, give them a lil time and patience. It may arrive later than expected, but it will arrive.”
“Stopped by to mail a package, as I often do! I love this neighborhood post office, and I think its severely underfunded for the need it serves in the community. I love seeing the familiar face at the counter when I stop by!”
“on October 15th someone jumped the curb and demolished my mailbox and the post. I called the Post office and Maria put a hold on my mail immediately.She was very helpful. I wish everybody in the post office was as nice as her.”
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“First time in this post office. I ship daily from another post office. I must say, this has been my most pleasant postal experience. Jeff wad the worker who took care of me and he was so nice”