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“One of the only hardware stores that carry the brand of lawn products we like to use. Friendly staff and online orders are almost always ready for pickup within minutes of placing.”
“Well stocked hardware store. Has the basics. Priced on the higher side, but it’s better than to drive out of town to Home Depot. Seeing Oliver the cat is always nice. Leashed dogs welcome, workers always friendly.”
“My wife and I recently finished a kitchen remodel which included new kitchen cabinets, countertop, backsplash and appliances. After interviewing several kitchen remodel stores we chose Kelly Fradet. We have dealt with several construction projects in the past including two major additions to our house but I can honestly say this was the most seamless well organized and pleasant experience we have ever gone through. Diane B walked us through the project from day one and maintained communication throughout ensuring everything was completed in a timely fashion. She helped us with the numerous styles, paint colors, countertop selections and even hardware choices. The installer Kurt was excellent at his craft, always punctual and communicated the plans perfectly. Everything came out beautiful. We both enthusiastically recommend Kelly Fradet if you are looking for a kitchen remodel. They have excellent customer service and do phenomenal work.”
“A crew member helped me to cobble together a ceiling fan extension chain. He could have just told me what to do but, instead, he opened the items and created the pull chain. I then paid for the opened packages. A+ service. Thank you sir.”
“I just got out of work i was tired and didn't want to go to the other side of town to get chicken feed.i went in Rockies and bingo there it is and alot more..”
“I am thankful for Sudden Service for picking up my snowblower only when they knew they could work on it in a reasonable time frame. And when the work was done making an effort to get it back to me the night before a big storm. That was truly great service! ty!!”
“I bought a pair of boots that split after a few months of use. When I returned them to the Enfield, CT store, Richard the store manager, replaced the boots quickly and with minimal inconvenience to me. Thanks, Richard for great service to your customers! Bravo!”
“The DIY Pet Wash station is fantastic!Great selection of shampoos, combs/brushes, towels, and dryers.The staff is knowledgeable of the variety of products around the store.”
“Excellent customer service!Ordered 3 ton of pellets on Monday from Squier after Robbins Garden in Oxford screwed me over since August. Squier had the product available and able to deliver Thursday!!!!Highly recommend doing business with Squier!!!!!”
“I really like this store. I shop there often when working in the area. The employees are refreshingly kind, well trained at their positions & offer assistance usually before I have to ask. Prices are competitive with other stores & selection is as well. I've come to rely on Ace Hardware Stores as a dependable place to assist with many of my building needs as a home remodeling specialist”
“I always find what I'm looking for when I go to the East Longmeadow location. If by chance I need assistance, someone is always nearby to help with any and all questions I have. Highly recommended!”
“Needed a part for my AC unit and Plimpton & Hills had it….To the person who answered my call on Friday April 14, 2023 at 4pm THANK YOU.LONG STORY SHORT my AC broke on a 90* day with a 4 month old baby asking where is the AC. When I called for a part, they had it. They also stayed open a little later for us and gave directions to locate the building.AGAIN THANK for the best customer service..”
“WOW! This is the most complete hardware store I have ever seen and it will become our go to place now that we discovered it. Absolutely amazing, and so organized.”
“Scott came out to service our furnace for the winter season. He was professional, competent, and very knowledgeable. You can't go wrong with Squier and Co.”
“Recently replaced all interior doors, windows, and trim using Kelly-Fradet. Andy was great to work with and made this a much easier process. He worked directly with my contractor when possible which took much stress off of me. All my questions were answered promptly and courteously. The delivery crew were very nice and careful with unloading materials. Will definitely use KF again.”
“Needed propane for our motorhome and went to tractor supply the guy was great and explain the propane tank and the air in the tank to us. Awesome service would always get propane here….”
“worked with Jaime in the kitchen dept. she was excellent. had occasion to get help from two others when Jaime was not in and they were very helpful. The installers were professional and very good to work with. The counter top installers were unable to get to my home twice due to road work but they handled the rescheduling without a problem. I am very please.”
6AM - 10PM
136 Elm St, Enfield
Hardware Stores
“I would have given a 5 star, however costumer service comes along way in a costumers experience, at any place of business. I was taught growing up to give everyone the benefit of the doubt. I've given many of the self check out staff at Home Depot in Enfield, for over a year "the benefit." I love going to this specific location, because I always find what I need, they have great prices and sales, it's also 5 minutes from my house. However, I will only put my orders for pick up, which I've had a GREAT experience with the staff who bring out my purchased items. The reason to this is because it doesn't matter how great you have your store prices, it just takes a few times of some staff members to be rude, for a costumer to either start shopping at another store, or do what I do, order for pick up. The staff at the self check out need to learn how to treat everyone as equal regarding race. I would be the bigger person and say HAVE A GREAT DAY! as they look up to the ceiling like I wasn't speaking to him/her. As I mentioned before I'm sure it's not all the staff, but the times I've gone in, within the last year I have yet to come across a professional self check out staff member. A year was enough to stop going in, as I was ready to call the staff out regarding there behavior.”
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“Excellent customer service. Employees are proactive and very knowledgeable. They were able to help me select the right products to complete a DIY project, which came out perfect. I will be back in the future, this place is 10000 times better than going to a Home Depot or Lowe’s etc.”