-
February 2024 by Benjamin Manus
Easily the rudest pharmacy staff I’ve ever dealt with. Completely unwilling to help, even if you have literal instructions from a doctor or manufacturer on what THEY have to do if something isn’t right.
-
February 2024 by SAAD JALLAHA
This place is the worst place in the Earth. I have never seen any rude people and nasty old lady in the front register. She’s so disrespectful and rude.
-
December 2023 by Daniel montefusco
Hard to find much positive to say. Been meaning to switch out of here for a while, just trying to sync up our refils. Oh drive through is out of order again FYI
-
December 2023 by Jessica A.
I do not even know how to make people understand that this is by far the worst store I have ever experienced. I am blown away every time I need to deal with them how incompetent the staff is.
-
December 2023 by Cheryl C.
Signed up online for a vaccine. Arrived on time. Made to wait 20 minutes despite no line at Pharmacy. Then asked for insurance- provided card. At that point, half an hour into this process, they said they would not give me the flu vaccine. The sign outside said "free flu shots "
-
October 2023 by Bianca Izquierdo
Please for the love of all that is holy close this pharmacy!!!!!! I can’t begin to explain every mistake and negative experience at this location. Every negative review is true and then some. Also the heavy set tall girl with badly dyed red hair is clearly in distress even being there (pharm tech) and she’s awful. New manager/pharmacist every day the turnover is unreal. Always out of stock, doing partial refills due to their own negligence, disorganized, chaotic. Don’t forget you will never be able to call them and get a human on the phone - ever. Even when I tried to have cvs transfer me from here they tried for 3 days multiple times and no one ever answered then they get disconnected. I don’t think anyone there has any sort of organized process for doing their literal licensed jobs. Also they randomly close the drive thru way before closing because of how bad it is. And don’t ever expect your meds to be filled on time it takes them days extra than anywhere else. And to my earlier point, if you need your meds transferred you’ll have to go in person and have them call where you want it to go due to their lack of picking up any phone calls. Never ever go here - they truly need to shut the pharmacy down. Pure and utter chaos
-
September 2023 by Sofia V.
The worst customer service! I called to see if my prescription was ready. It took the pharmacy 55 minutes to answer my call after calling from multiple devices. At the end to hear that it wasn't. I don't understand how busy could they be within those 55 minutes.
-
September 2023 by Carisa Bishop
This place is a nightmare. I’ve been going for months and have held off leaving a negative review but I’ve just yet to have anything close to a positive experience. Their drive up window is filthy and given that the pharmacy at least is a healthcare area, that’s a problem. Every person who works there looks miserable and can’t spare you a smile, never mind a please or thank you. After waiting at the drive up for several minutes without being acknowledged, I went inside and let the tech know that I’d been waiting a while. In a voice dripping with resentment, I was told there was a button I needed to push to alert them to my presence. I mentioned I’d never seen or heard of that before, and was told “everyone knows to push the button.” Maybe some signage would help? Or a smile and apology? Or some glass cleaner?I recommend going to the Walgreens up the road in Canton if you are looking for any of the above. They are always friendly, prompt and professional, but unfortunately have limited hours and stock.
-
September 2023 by Ryan Apruzzese
This pharmacy sucks. They're slow, always seem short staffed, and make absolutely no effort at customer service. I've had a number of negative experiences here, but this last one really upset me. My doctor sent over a prescription in the morning. I called to check the status around noon, and the robo-lady said it wasn't ready yet. I went there after work to pick up the prescription, thinking it would surely be ready by then. Instead, they told me it's out of stock, and the truck won't come until Thursday at 5pm (this was Tuesday). They also said there are shortages, so they *might have it Thursday - come and check after 5pm!Ridiculous that they didn't call me right away to let me know that they didn't have the medication. I needed it that day so I wouldn't run out, and I could have found another pharmacy that has it in stock. Also - even if the truck won't be here until Thursday at 5, surely you'll know on Wednesday whether you can get the medication! Right? So what they were saying is, "you're going to have to wait 2 days, and MAYBE we'll have it, and you won't find out until Thursday night - then if we don't get it, you'll have to figure out what to do on Friday." Any good pharmacy would have called me Tuesday afternoon so I could have done something about this, and then let me know Wednesday morning if they weren't going to have the medication on the next truck.The next day (Wednesday), I called around and found a pharmacy that had the medication in stock (now out of my medication). Unfortunately, my doctor is off on Wednesday, so he couldn't transfer the prescription for me. I did some googling, and CT law allows pharmacies to transfer an unfilled prescription to another pharmacy. So I decided to call Walgreens and ask them to transfer the prescription. The woman on the phone told me they couldn't do that. I said, "yes you can. I just looked it up. They changed the law. You are allowed to transfer it now." She said, "It's store-specific. We don't do. Ok? Sorry."This is the WORST pharmacy I've ever used, and they don't give a s*** about their customers. Don't ever go here. Would give 0 stars if I could.
-
September 2023 by J M.
They should just close the pharmacy, nasty employees, they send texts or emails that scrips are ready you get there they aren't ready. Then that's your fault you question why the email or text!
-
August 2023 by G Wright
Always a very helpful staff. Pharmacist David was above and beyond helpful resolving my prescription. Promptly and professionally filling my order. Thank you very David.
-
July 2023 by David A.
Painful ordering because if you need phone assistance be prepared for at least 30 minutes maybe multiply calls and pickup leave plenty of time. more like blowout time on calendar instead of "pickup"
-
July 2023 by 2 1
I have had numerous negative experiences at this location over the years, but the last was the straw that broke the camels back. My wife had open heart surgery at Hartford hospital on June 14th 2023. It was a tough recovery and she suffered a small stroke that kept her in the hospital an extra week. The day she was discharged we had to stop at this Walgreens location to pickup her pain medication. I pulled into drive up window and rang the bell. It rang several times and then a “click”. I trued again. Ring, ring, ring…”click” I tried once more“SIR WE SEE YOU, WE WILL BE WITH YOU WHEN WE CAN!”A simple “ be right with you” the first time would have been nice, & not difficult for the Walgreens employee. FIFTEEN minutes latter and still nobody came to the window. I pushed the button. Ring, ring, ring.. “click”. I didn’t want to leave my wife alone in the car and I had just had a full knee replacement just a few weeks before and was still in some discomfort. I parked, walked in, went to back of the store and found NOT ONE SINGLE person at the pharmacy counter. This woman with LONG Gray hair walks over to counter “can I help you sir?” Yes, but first can you tell me why you keep ignoring me at the window?” “Can I help you sir?” Yes, you may, but can you tell me why I am being treated like a criminal and not a valued customer?”“ I said can I help you sir?”I asked her if saying five words was so difficult for her “I’ll be right with you”“ may I help you sir?”With that I gave in & gave her my name so I could get my wife’s meds and get her home.Being treated like this for no damn good reason is inexcusable and the exact reason mail order prescription service will all but destroy Walgreens.One last comment, I spoke to an assistant manager of some sort and he was basically one of those “yea gee, I’m sorry, ,,sorry you had a bad experience” types, that are basically just blowing you off. I hope she had more people bring her total lack of respect towards customers to Walgreens attention and is fired. Just put a sign on the window the says We don’t care and you can sit there until you run out of gas or die of old age.
-
May 2023 by BigTimeTimmyJim
Worst pharmacy staff I have ever encountered, refused to fill a script because he could not read my Dr's handwriting and refused to call him to verify; thankfully, it was not a time-sensitive request and I was able to get it filled at CVS, but someone else may not be so lucky.Go literally anywhere else.EDIT: The cashier gave me a friendly greeting when I entered, which is great, but my review is still 1 star (5 stars to the cashier, -5 stars to the pharmacy)
-
May 2023 by Jayme Lamphere
Remarkably poor management. I had an appointment for vaccination today. I drove to the pharmacy to find big signs up stating "Pharmacy closed today". It takes 30 seconds to call and tell someone their appointment is canceled, but this location chose to do nothing instead. This is also a bit scary if someone needed a same day script. I guess they would be out of luck and would either have to suffer or find a way around random shut downs? I was sending short term scripts here, but will be switching back to my former pharmacy. I can't chance full unannounced closures.
