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February 2024 by efd d
The guy in the print department (I think cashier referred to him as “manager”) was ultra rude. Asked him if they do Amazon returns and he rudely pointed to the front door and says “see that big yellow sign” followed by a weird smirk. First of all, your “big” yellow sign is pinned to the floor and barely visible, second your amazon returns used to be in a different location a week ago, and third no need to be a jack axx to your customers. Get a job where you won’t deal with people if you’re so high strung.
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January 2024 by John Pendergast
Getting blue prints here used to be fast and efficient, not anymore, Staff is generally rude, inefficient and their biggest concern is charging an expedited fee if they print while you wait. The turnover in the print department is huge, most people they hire dont seem to know the printing job they are hired for. Store manager has done nothing about several calls I have made to make them aware of the issues in this Department... I have found another company that still cares has excellent service and knows their jobs.. I wont be coming back here
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November 2023 by Dee Cels
Would give negative stars if I could. Behind counter refused to print. Not the first time either. Looked in printer to see what the manual print paper was and stood up had manager standing very close over me. Was very rude and not helpful. Treated me as if I was intending to rob the place rather than a lady in business attire looking for a print job. The opposite of customer service. I’d rather use an entire toner cartridge at home than to take one step in that store again.
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October 2023 by michael shiva
My package was stolen by staples store employees, here on rt44. eBay and shippers do not use this staples location.
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September 2023 by Carolyn Clement
I love how I can print from Canva to my local Staples.
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July 2023 by breanna roy
I've used this Staples twice now for printing for my business. I submitted my files online for pick-up in store. My quick prints I received were initially double-sided when I had ordered single-sided but it was corrected quickly & professionally. I returned to the store a second time with a business card order because I was on a time crunch and needed cards quickly and I am very happy with the quality & quantity of cards for the price. I've had a much better experience here than at other printing options in the Simsbury/Avon area.
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June 2023 by Ana B.
I stopped by Staples in Simsbury to print some end of the school year materials. One of the items I needed to get printed was on a flash drive. There was a very nice gentleman named Adam who printed these colorful cards for me. They had a watermark, that he asked if I'd like it removed, I told him yes please and he did. I was very happy with the service I received from Adam. The other thing I needed printed was some pictures off my email. Sadly Adam was gone, a young girl who looked to be about 17 took his place. I emailed them the pictures and I explained to her that the pictures should be small, and several of them can fit on one page. She said they "can't do that". There were a lot of pictures, that were also printed on fancy hard stock paper, that was completely unnecessary. It is so wasteful to print one small picture in the center of a full sheet of paper. The total came to $68.00, that's completely ridiculous. She called the manager over, who offered to give me $10.00 off. That's still robbery. I didn't get the pictures. Teacher's personal budgets don't expand very far as it is. Adam was very friendly, personable and helpful. The other associate was none of those things. At Staples you can find anything you may need for your office or classroom.
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May 2023 by Nancy M.
I can't say enough GOOD about the services I received at this Staples. I needed some invitations made up, and 5 signs for a baby shower. Valerie and a young man ( sorry, didn't catch his name) were extremely helpful in getting the downloaded pdf files off my phone and sent to them so that I could accomplish this task. The finished products were beautiful!!!! They were so patient with me - They are GREAT employees ! I hope they are appreciated!!!!
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May 2023 by Abigail Madden
Terrible customer service. They were very rude when we only wanted to print 6 pages.
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May 2023 by Lissie Brooks
Sent a fax and it went so smoothly I didn't need to ask for help.
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May 2023 by John McCarthy
I had a problem with an item I had purchsed a while ago, and the manager Chris made sure everything was taken care of. We do all of our computer shopping and printing here.
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May 2023 by Gail Maltagliatti
Just went here to print something and they said their printers don’t have any ink and can’t print! So strange…no ink at Staples:-(
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January 2023 by Ewelina Pastula
Horrible customer service at the printing department. The lady refused to print my labels. I had that Staples paper with me and I had the template already filled out for the labels. I have printed labels there probably more than a dozen of times in the last few months and never had an issue. There was a different person working there though, it was a gentleman. This lady was completely rude and unprofessional. Horrible customer service and unfortunately waste of my time.
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October 2022 by Ray Domejczyk
Contractors BEWARE!!! They do not print blueprints according to scale. Today was my last time doing business with them as 3 different sets of drawings were printed incorrectly potentially costing me hundreds of thousands of dollars on my projects. Check your drawings before walking out of that place. Taking my business elsewhere!
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September 2022 by Pamela Radner
Good selection of office supplies.