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“The guys at Best Buy seem to have done a good job putting my new stereo in my van. I cannot say the same about the corporation itself do not like having to deal with corporate offices they suck.I was on the phone with the company many times and they were horrible.”
“Alex was knowledgable, helpful and friendly, helping us replace our daughter’s lost phone. From nightmare to dream scenario with a very smooth process. 5 Stars!”
“Justin is the most proficient, efficient and capable T-Mobile employee I have encountered over the years as a T-Mobile customer. He helped navigate a SIM card issue that could not be resolved at other T-Mobile stores. On other occasions he also came through with exceptional service.
The intent behind this review is for ownership/management to take notice of this valuable employee (by making a record of this review).
With Gratitude,
Mark”
“I have been getting my older McIntosh equipment serviced here for several years and have bought some incredible new components and speakers from them as well. These guys know it all, are super nice and not pushy like a lot of other dealers. After years of building my system it's finally where I want it to be. Totally recommend this place if high end audio is your thing!”
“This is the Metro T store to go to! I have been there several times during the past couple of years, and the polite, friendly, and professional manner of each and every staff person has been fantastic. Part of the reason I have stayed with Metro T is because of the staff and the service that I have received at this store. I would encourage everybody to go there I would encourage everybody to do Metro chi, and I would encourage you to meet the nice people who work there!”
“This store is fantastic! I went in there today to have my unsuccessful eSim corrected and activated that customer service tried to activate, but customer service sent me to a store. The young man and lady in there this afternoon went above and beyond to fix my issue and did a grest job. Very highly recommend store !”
“Stopped by to see if they had a charger. I was far from home and had forgotten my charger. He was so nice- they didn't have the one I needed for sale, but he let me BORROW the one they had for a couple hours to get me through my afternoon until I headed home. Couldn't believe it. Amazing service. Thank you!!”
“The young ladie named Rechel (sorry if I misspelled) deserves a raise point blank period . No matter how full the store is she provides the same energy and passion needed to assist each and everyone and go above and beyond to make sure each and every customer leaves store with the upmost level of satisfaction.... Keep up great work and each visit to your store is a enjoyable interaction”
“I love these guys they are respectable their showrooms are clean they're straight up they let you know what you're getting into before you do the furniture was delivered on time they kept communication with me until my furniture was delivered great job guys keep up the good work I would recommend if you're looking for furniture or anything for your apartment please go see them from here where they put their customers before profits”
10AM - 8PM
1022 New Britain Ave, West Hartford
Electronics
“This store is literally the best cricket around. I've been coming to this store almost 7 years now and I've never had a bad experience, they always seem to have the customer getting the best deal in mind, while other locations are strictly trying to get the most money out of you not suggesting any type of ways to get discounts etc. This store on new Britain Ave isn't far from Flatbush Walmart and they literally saved me about $130 today when the east Hartford store I decided to try out because it's closer to where I live and it showed they had almost 5 stars so I was only in there about ten minutes and the guy working there was nice enough but when asked what's the cheapest phone available he messed up once and said at first $170 something and then when he repeated himself stuck with $190 and only gave me options between that and #240+ and that's plus activation fee and phone case and screen protector...uh uh...so left there and went right back to where I shoulda just went in the first place the cricket on new Britain Ave in west Hartford it's pretty much right on the Hartford line it's close by to Walmart. Got the phone I wanted, case, protector and they through in headphones for free and it all cost $150 and some change and I'll never go to another cricket besides them unless I'm in another state. They're the best, customer service and attitudes always good and nice. They al.oat always offer ways to help you get the best prices and they did not let me down today. Highly recommend them.”
10AM - 7PM
1200 Park St Apt 1w, Hartford
Electronics
“cricket ....After losing my SIM card to my phone I want to cricket on New Britain avenue it was told that my account would not come up and to go to cricket on Park Street in Hartford Connecticut!! I enter cricket not knowing that my passcode had already have locked out already and that I would never be able enter my account!!
I spoke with store manager Cathy she tried her best to help me get my issues resolved she called customer service also the help desk to see if we can change my information that was entered incorrectly my name was enter as Dizzy my name is Stacey I didn't know my pin or my password that was another problem but still Cathy proceeded to try to get my phone back to work, I left on the first day with no hope that there was no way to find my information about my account that I have had since 2017 , 7 years service that had to end the next day because I went back to talk to Cathy with the information that I had written when I set up my account and once again we couldn't get into my account!! I close my account and open a new one and started all over with the new phone number what a headache was that I had to call a lot of doctors and every other important people to provide my new phone number changes for emergency contact!! Cathy once again oblige me with setting up the new account with my information and setting up my my account .. I left the store more happier than I started out on my second day!!
Cathy went above and beyond her duty to make sure my issue was resolved and that my phone was back online I sincerely think Cathy for all her amazing calmness and work at The cricket!! She is amazing manager I can't thank you enough I greatly⭐⭐⭐⭐⭐⭐ appreciate your service and if I have any more problems I'll be more than happy to come back and speak with Cathy thank you!!”
10AM - 9PM
421 W Farms Mall Ste 115C, Farmington
Electronics
“After a frustrating 4-hour journey bouncing between T-Mobile locations, I would highly recommend visiting the West Farms Mall Branch. It was there that I finally had the pleasure of speaking with Assistant Manager Maya Sears Powell, who patiently and professionally attended to my needs. Her excellent customer service was a shining example of the high standards that T-Mobile should strive for. In contrast, my earlier experiences at the Hazard Avenue Branch had left me overwhelmed,but Maya's outstanding service redeemed my faith in T-Mobile's customer care.”
“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”
9AM - 7PM
380 W Main St, Avon
Electronics
“Saved my relationship with Big Red! Without going into too much of the backstory, my first ever trade-in for the brand new Samsung s23 promotion went sideways immediately. The website could not identify either phone during the trade-in process even though they had been verified before my purchase. Fortunately the manager and assistant manager were able to pull this dumpster fire together and I've been getting my bill credits successfully since March 2023.”
“As Big O wud say "Fabulous"!!!!! Jose is da man, fixed all my troubles in a split second and then some. I will always refer to TMobile in Blue Back Square!! ?”
“Shan is THE man. The shelf was empty and even though the inventory thingy said there weren't any in this store ( but in stock @ every. Other. Target. In the state... seriously) he offered to check in the back anyways. He swiftly returned with my item. I didn't have to go to another store when I was so not on the mood. Shan to the rescue. Not all heroes wear capes. thank you thank you !!”
“The amount of new technology is crazy! I like how informative the employees are. I also like that if one employee doesn't know, they make sure to find one that can help. There is no ego tripping. I wish there was a best buy closer to my home.. but this location is great!”
Open 24 hours
2120 Park St, Hartford
Electronics
“I have visited this station for gas many times, always the best price around. People complain about the parking lot being to busy. Local drivers are getting faster and having more accidents, that's not 711's fault.There is always a Slurpee machine working, the Taquito selection is always on point, and the staff are some of the most helpful people around.”
“Shan is THE man. The shelf was empty and even though the inventory thingy said there weren't any in this store ( but in stock @ every. Other. Target. In the state... seriously) he offered to check in the back anyways. He swiftly returned with my item. I didn't have to go to another store when I was so not on the mood. Shan to the rescue. Not all heroes wear capes. thank you thank you !!”
“The staff at this location on Cottage Grove Road in Bloomfield was courteous and super helpful. I got waited on right away and got the issue I came for resolved quickly. Can't ask for better service than that! I came late in the day too, which can sometimes mean tired salespeople anxious to close up. Not this crew! Thanks!”
Open 24 hours
337 Willard Ave, Newington
Electronics
8AM - 10PM
475 Hartford Rd, New Britain
Electronics
“Great place to shop for quick pick up. Wonderful customer service store is clean and organized. Some items are on the pricey side, but the store has great products.”
“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”
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“I got what I wanted at the price I expected. Unfortunately there is no friendly atmosphere here. No smiles. No one appears to be enjoying themselves.
Update: I went back today for a few items and everyone was friendly as could be. It must have just been a bad day.”