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August 2023 by SID SNOT
Lying abusive violent staff....Avoid
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August 2021 by Brian P
We made our reservation online 2 days in advance for a 9ft cargo van. Showed up during "open" hours (10:30am Saturday) to find no one at the office. The online check-in gave an error message that no equipment had been reserved for us. Although the customer service person on the phone did an okay job looking for resolution, it did not change the fact that we were left high and dry without equipment.
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July 2021 by Mark M
Absolutely the worst rental experience I've ever had with any company. I had reserved a 20' truck one-way for pickup at this neighborhood dealer. I had the U-Haul confirmation and called the dealer to confirm as well. I arrived 30 minutes early and learned that the owner (Paul) had taken the afternoon off -- without telling me or U-Haul. U-Haul itself worked hard to make things right, including finding another one-way option not too far away, but I would avoid this Shelton Dealer no matter what!
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February 2020 by John K.
Needed a trailer to tow my motorcycle, to be at my appointment at 10, so I reserved a trailer for 9 am. I got there at 8:30 ( place claims to be open at 8) no one was there. Waited until 9:30 before I left still no one showed up or answered phone calls. Unbelievable and absolutely horrible service
