Hotels in Shelton, CT

“Nice hotel good location close to freeway lot's of eateries near by only bad thing is the bar doesn't open on weekends

Rooms: Nice rooms some have a kitchen with full size fridge some only have a small fridge, comfy beds great showers and lots of space”

“Zachary Walzer,Thank you for your response.I just wanted to clarify for the readers so they are not mislead. As I stated in my review I made an error and purchased the same night twice. If I go out to a restaurant and pay for my dinner twice by accident, is it right for the restaurant to say, sorry but the mistake was yours. As an organizational psychologist I see this as a growing trend amongst corporations, the ommission of doing what is right, taking corporate responsibility. In your words the error was corrected, well if by being corrected I paid for the night in error twice, then paid for the additional night, I guess it was corrected, at a deficit to me. As I stated earlier I will not be a patron of this establishment in the future. Not only was the organization unwilling to be accommodative, there was also the propensity to be deceptive as to what the final outcome to the readers of this review. The review was meant as feedback for the organization to try to do better in the future.In the lyrical words of the poetic Lauryn Hill,"You might win some, but you just lost one."Response from the ownera week agoDear Eric Hun,Thank you for your review of our hotel. I am sorry to hear that your mistake of booking the wrong night to stay impacted your stay, and that you did not find our front desk staff to be helpful. Reviewing notes from the remainder of your stay, I see that the matter was sorted, and the reservation was cancelled with no penalty. However, should you require any other assistance, please do not hesitate to contact the hotel directly and speak to me.Truly yours,Zachary WalzerOperations ManagerCourtyard SheltonWell, this was the first time I stayed at a Courtyard in a while, I typically stay at other chains, now I know why. I stayed at the Courtyard for 2 nights, then wanted to extend for an additional night. I used a third party (Expedia) to book and pay for the room. However I chose the day I had already paid at the property. Once I made the error, I recognized it, went to the front desk and informed them. I was told I needed to call Expedia since I paid already for the stay. I contacted Expedia, and they were extremely helpful. However Expedia stated Courtyard was unwilling to waive the penalty, so I would need to pay again for the additional night stay. I guess doing what is right for the customer no longer applies in today's hospitality industry. Needless to say, I will be staying at a different location not part of the Courtyard chain, and I will never stay in a Courtyard hotel again. In addition, I will share my experience as often as I can.E.”

“Stayed at the Hilton Garden Inn in Shelton Connecticut. I travel a lot for work and staying in Connecticut and visit family and friends on Connecticut as well. I have stayed in every hotel in the Shelton area and I can tell you the Hilton Garden Inn by far is the best. It’s the cleanest. The staff is wonderful. I had a disability and they were always there to help me. I never had to worry or be anxious that I would not be able to get my mobility scooter in and out of my car, the hotel is immaculate. The rooms are very nice. The price is extremely reasonable and the staff all the way from the front desk through maintenance the staff and the restaurant the front desk. Everyone is wonderful and very accommodating. It is well worth the money. it is beautiful place to stay and makes you feel like family, especially when you’re traveling alone. You definitely do not feel alone. You feel like you have an army of people to help you and it’s wonderful .”