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November 2023 by Saira K.
It's a new pharmacy. Very clean. Service is nice. There is a lot of free parking. You can find toys, snacks, stationery, and medicines.
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November 2023 by jeff Araujo
The personnel in a pharmacy treat client like garbage, they have no sympathy, and the only thing they do is talking and laugh laud instead of do their job.They should all get fired
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October 2023 by Dianne B.
we had an appt for flu and Covid vaccine. filled all the required info online. uponarrival for 12N appt, had to check in via phone. I got someone's attention, and she said there was a back up and they will let us know when the pharmacist is ready. they took care of approx 8 people in line before us when we had an appt and they did not. I saw and heard them talking about us waiting - took about 30 min. wait. why make an appt? all CVS's are the same - poor customer service.
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October 2023 by Myrna A.
It is distressing to see the terrible decline of the once highly-regarded CVS Pharmacy brand. CVS customer service has gotten to the point where the pharmacy technicians are actually yelling at customers. I watched it happen multiple times as I waited on line for 30 minutes this morning at the Bridgeport Avenue location in Shelton. When it came to be my turn, I was also publicly shamed for asking the status of a prescription. I was told that the tech could not tell me and wasn't going to sweat the small stuff. She didn't just tell me, she ensured that everyone in the store heard her tell me. When I told her it wasn't small stuff to me, she declared to the rest of the staff that she was going to walk out because she can't stand the customers any more. It was an embarrassing moment for me but it was especially so for her and another young lady who decided to insert herself needlessly into the situation. Shame on CVS for burdening their employees the way they have and shame on those employees for their self-indulgent and childlike behavior. I have lots of other choices for my prescriptions. Those who don't have my sympathy.
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October 2023 by Kimberly S.
We went to CVS on Bridgeport Ave, Shelton for 2 days in a row for flu vaccines. On 10/11/23, my husband and I went for a 4pm appt for these. We checked in on-line. We waited for 45 minutes while the pharmacist, Zheng, Xin Yuan talked on the phone, chatted with co-workers and generally ignored us. When we finally received our injections, there was no acknowledgement of the reason for the delay. The next day, I took my 95year old mother for her flu shot. No appointment. She registered at the counter and we then waited for about 1 hour. Same behaviors were noted: chatting, time on his phone. Not really very busy. No acknowledgement of the wait time. These vaccines are available many places. We will not be back to CVS.
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October 2023 by Minna B.
I came expecting a COVID third booster having signed up a week earlier in their website at their request. They sent me a confirmation for a COVID Moderna booster. I took a photo of it so I know they!d confirmed. Got there and nurse had a pneumonia vaccine and flu vaccine but no COVID vaccine waiting for me. The injector person was incredibly rude to me saying "you are scheduled of a COVID vaccine in an edgy annoyed tone. I pulled out my phone and showed her the CVS confirmation and she said "umm". I replied, I can't understand this . It's clearly confirmed a week in advance. And she said well you aren't cleared for it.I replied, but clearly O am. It says here in the confirmation for this location. And I pointed to the list of vaccines for which I received the confirmation and said, but, it says here that I scheduled for one.Her reply, I'm not blind, I can see what it says!! I've been loyal to CVS for 30 years, and in NY I've received good service. In Ct I see ratings in many of its locations that indicated horrific service. What a disappointment. A good pharmacy is important. Maybe just too much mitch merchandise and not enough real medical care. I'm not interested in staying with this bullshit.
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September 2023 by My N.
I couldn't find one good review of CVS pharmacy in Shelton, Ct, and I'm about to add to the list of one-star reviews. The ineptitude of staff and pharmacists in this CVS is absolutely epic. Here's a review of my last two prescription experiences. I had mouth surgery, a buccal mucosa resection for cancer. I was prescribed Vicodin for pain at bedtime. I knew this is a controlled substance, 'hydrocodone with acetaminophen'. The prescription was sent to the pharmacy on a pad prescription which is protocol for controlled substances, no phone-call to order this one. I called the next day to see if I could pick it up. The pharmacy girl told me they didn't have any in stock. I asked her why? She told me 'someone else with a prescription came ahead of me and after filling that person's prescription, they only had a few left, not enough to fill my Rx. I called my physician and the nurse was confused, she asked me why they couldn't get it from another CVS, there's two more in proximity, different towns. The nurse told me she would call them to straighten it out. The nurse then called me back and told me that they certainly do have the drug, they were waiting for the Rx to be transmitted. The nurse told me she had already done that the day before, but would re-send it. Finally, day #3 post-op, I got my prescription.Today, I went to an immediate walk-in care center for a painful groin sprain which was so debilitating that I couldn't walk, even with a cane. It's Saturday and my primary physician's office is closed and the on-call emergency doctor cannot order new prescriptions over the phone for patients that are not his own patients. The doctor at the walk-in clinic ordered 5 pills of Flexeril, a muscle relaxer. He called it in to CVS. I stopped at the drive up window to make sure they received the order. The pharmacy clerk said yes, they had it, but it was being filled (5 pills total) and to come back in an hour. I waited 3 hours before going back, and the girl at the drive up window told me they didn't have any. She said they should have it by Monday or Tuesday. Since it's only Saturday and I was in excruciating pain, out of desperation, I drove to Walmart and sat in the car and called the Walmart pharmacy. The woman pharmacist at Walmart was wonderful. She asked what the dosage was, just to be sure they had it in stock. I didn't know what the dosage was, so she told me to stay in the parking lot, and she would call CVS and call me back. She called me within 5 minutes and told me it would be ready when I got inside the Walmart to the pharmacy. Total charge .58 cents for 5 pills. Compared to CVS, Walmart stands out like a shining star. I couldn't imagine going 2 or 3 more days totally incapacitated before CVS got their stock of Flexeril. I plan to get all my prescriptions transferred to Walmart. I recommend that anyone thinking of filling prescriptions there, think twice about it, unless you're a glutton for punishment and want a lot of frustration.
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September 2023 by C. K. G.
There was a time when large chains were swallowing up independent pharmacies. to our disadvantage. CVS is a monster in this business. The company (CVS Caremark) is wealthy, yet the running of the pharmacy (all branches) doesn't truly hold the customer in esteem : one pharmacist when there should be two, and indifferent attitudes from techs. Patrons are often made to wait, endlessly. I no longer patronize CVS.
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August 2023 by Nadia Skedgell
Some time igo to this CVS and always was happy with the employee, but second time I got across the manager with a ,attitude who is name Tammy, she is so rude and have horrible attitude towards customers, she should never been on the floor and she should never been dealing with customers! Because of her I don't want to go back to this CVS !
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June 2023 by Claudio Susan (Doing What We Love)
I can't say enough good about this pharmacy. These guys are understaffed... not their fault, but that doesn't stop the kind folks in the pharmacy from spending as much time as needed with each customer and working tirelessly to get it right. I will go to this Pharmacy over the others in the area (which I have tried) every time. The staff is kind, knowledgeable, professional and knows all the tricks to get you your drugs at the best rate possible.
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June 2023 by Jennifer A
Had to get my child’s antibiotic fast and had to give it to him before I had to go to work and they went above and beyond to make it work. They told me it wouldn’t be ready and i told them I needed it asap and they were super accommodating to me esp the pharmacist. I know pharmacy’s are short staff and are really trying to work hard in these unfortunate situations so I wanted to point out my good experience. Thank you again for helping me out and getting me the medications fast!
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June 2023 by Stacey-Ann Morgan
I must commend the staff working today 5/3/2023, not only working without regular pharmacy staff and 1 Pharmacist juggling phone, consults and filling meds they had great courtesy and customer service including the manager who had other cashiers cross over to help pharmacy. Thank you. The 2 ? were for the new computer system
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May 2023 by Jess Jones
pharmacist is extremely RUDE ! Does not care about patients . Does not care if you are in pain . This pharmacy is the worst!!!! Do not send your prescriptions here
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April 2023 by Paula R.
The worst pharmacy ever. Cvs needsTo replace the pharmacy manager Samira. I've never been treated so poorly for no reason. I complainedTo corporate. I will never go back there !!!! You lost my business.
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April 2023 by P. Andrea R.
I just called the CVS on Bridgeport Ave Shelton. they are so rude. the lady I just talked to at the pharmacy was rude and hung up on me !! she told me that I need to call my doctor and hung up the phone. she interrupted me and was extremely unprofessional. this is not acceptable behavior. learn some manners and customer service or get a job behind a computer where you have no interaction with people!!!!!!