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January 2024 by Rick R
Been satisfied going to Town Faire Tire’s various locations for 40 years now. But this is my 1st ever review.Last Tues. Mike B. & his crew at the Rocky Hill store were exceptionally helpful, given my particular, if not unusual, new tire needs & TPMS issues on my near 20 year old car.Mike B. handled the work. He was thoroughly knowledgeable, professional and not only courteous, but a pleasure to work with. His focus on customer service is outstanding.Am recommending Mike & the R.H. location to the many drivers in my family even though it’s a bit of a drive for us. Definitely worth it!Thanks Mike!
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January 2024 by susan sumner
I have been going to R.H. Town Fair Tire for 20 years-very satisfied with MIKE and co-workers. Recently, just before Christmas had a flat...had to use my donut...brought the tire to T.F.T. to be fixed. "Josh" was at the counter, showed him the tire...needed to be replaced. Was in the area next morning, again Josh was at counter, told me the tire was on order-(He was the "Manager"!!!!). Expected to have a call-NEVER HAPPENED!!!... Finally after 6 days I was able to have the tire replaced and thanks to MIKE was on my car within 5-8 minutes!!!!!I was self employed, worked with the public for 35 years and NEVER had a person talk to me the was Josh did!....Sure GLAD they "woke-up" and MIKE is back being the manager taking care of business--"If it ain't broke, don't fix it" applies here!!Thanks Mike!!!
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December 2023 by Julie Ercolani
Huge shout out to Alex and his team at town fair tire for patching my hole in my tire quickly and efficiently. Great customer service and easy to book an appointment! Will definitely be back for future tire repairs! Thanks again and happy holidays!
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December 2023 by Shavar Shawn
Mary was helpful in every single aspect. She was happy to come to my vehicle and check out my tires to ensure that I was choosing the correct product. She was also happy to run me through many different option and alleviated all of my concerns. Would definitely recommend and will be back for my next set of tires!
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December 2023 by Chris Cimino
Mike is the best tire guy I’ve ever dealt with. Got new tires and almost immediately got a nail in it. He was there to help me replace my tire and take care of it with no hassle. Definitely keeping this guy around!!
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December 2023 by Jennifer Torrance
I found Town Fair through a Google search and was very impressed with the ease of making an appointment online. I was helped by Mary, who was fabulous! She helped me evaluate all the options for my driving habits and budget, and thoroughly explained all the benefits of being a TownFair customer. Highly recommend!
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December 2023 by Susan Hutchinson
I have been going to and purchased tires from this Town Fair Tire location for several years and have received outstanding service consistently. An example is the awesome service and care I received last night, December 4 when I came in to determine why the tire pressure light came on in my 2014 Nissan Sentra. Mary provided prompt, attentive care to my needs and upon the completion of the recalibration performed on my tires a nail was discovered in one of them-thus the reason for the tire pressure light being on! I am so glad that I brought my car to them and that they were able to fix my problem and get me back on the road between 20-30 mins., and without charge! Mary informed me that the light should go off within the next day or so and if it didn't I could return. I was very happy with the service I received and will purchase from them again.
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December 2023 by aimee martin
Mary was so kind right before Xmas when I had to buy a new set of tires. She put my mind at ease and took amazing care of me!! What a stressful time to have to buy new tires but Mary really went above and beyond!!!
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December 2023 by Stephen B.
If there was an choice to put an negative star I would've chosen that. The manager Josh was very disrespectful/ rude to my mother. And after talking to another employee there they mentioned that he(Josh) was leaving the company in the next couple weeks. So he figured he'll be rude, disrespectful, and have bad customer service before he go. The communication throughout the shop was horrible, no one knew what was going on as far as anyone working on my mother's car. . ... All I'm going to say on a nice note is that I'll never go back nor recommend that shop to anyone. Great job Josh
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November 2023 by Lacey Marshall
These people know what they’re doing! If I can rate them more than 5 stars I would! Best tire prices ever & they work with you! Look no further, If you’re looking to get tires come here! The people here are friendly & can meet your needs! I go here for all my tire needs & will definitely keep going back!
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November 2023 by Robin Bourassa
When I got to work I realized I had a tire that was extremely low, so I went to TFT at lunch time without an appoinment. They greeted me immediatley when I walked inthe door (which was not necessary, but very nice). I spoke with Alex, explained my tire situation to him. He said that they'll take a look at it and then promised he could get it fixed and and have me out of there in under an hour. I was skeptical to say the least! I've had tire repair or replacement take way longer in the past. I have an hour for lunch, so I was stressed already to have to get back there. Imagine my surprise when 45 minutes later he called my name and said it was ready. A promise made and promise kept! Rarely does that happen in any service industry, let alone a tire shop. On a side note, their waiting area is clean and comfortable. I actually rarely write reviews, but I was so overly impressed with their service that I wanted to recommend them. Great job Alex and Town Fair Tire Rocky HIll, CT
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October 2023 by Rachel Valentine
I was in need of new tires and visited this location to get them. Alex greeted me as I walked in the door and quickly identified what I needed. He had them installed and I was ready to walk out the door in less than an hour. Thank you Alex for the great service. I will definitely be back!
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October 2023 by Regulr G.
I have been going to the Rocky Hill TFT for decades but never again. Went in to have a flat fixed, and decided since I'd bought the tires there and they come with free lifetime rotation, I'd have them rotated, too.It was my mistake not to even look at the work they did when I picked up the car. Next day I went to be sure nothing was losing air and that if I had to I could locate the valve stem, and discovered they had buried two of the valve stems inside the wheel, and the third was being strangled by rubbing against the wheel opening. Now they are closed but I have to drive to work. I don't know if it's safe to drive --seems like that valve stem that's rubbing against the wheel opening might break and the whole tire burst. I'm inexperienced so I don't know.
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October 2023 by Sekrit Skworl - Sekrit_Studios
After going into the Rocky Hill, CT location of Town Fair Tire, the only disappointment which I find is that Google will not allow me to rate their service at 12.9 Stars of 5.Town Fair is a business which I have grown to respect over the years, and so I am not surprised. Their diligence, attention to detail, and commitment to serve has been consistent across all locations which I have visited so far (Orange, CT/Milford, CT included)...But today was even more impactful to me for some reason. I don't know if it was the attending sales representative (named Giovanni) who was thoughtful and insightful about my tire needs, but also his respect and appreciation for Military Service Members and Veterans stood out as well. One would think that he were raised by military parents.It was my first visit to this location (as I am new to this area). But I am certain that they will be the location for my tire needs for the foreseeable future.Thank you Town Fair Tire, for training such excellent staff.
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October 2023 by Sue Hebert
Went in to buy a new set of tires and was in and out in 1 hour. It helped that I arrived before they opened and was first in. Tatiana was most helpful and informative and kept me within my budget. After the tires were installed I got to meet Johnny who did the alignment!