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August 2023 by Joey M.
So i venture to Big Y almost daily to grab either a sandwich, soup or a slice of pizza. Lately it has been very challenging to get an associate to even acknowledge you are standing there waiting! When the associate did look over he said to me, " You need to wait, i have to get another pizza in the oven after i finish making this one" Ok so i thought it's a bad day and everyone has them including myself. Unfortunately this is an ongoing problem here, all the associates are the same, either complaining they are over worked, underpaid, or complaining they are understaffed! I have to say being in retail these folks have very poor people skills. Why bother having this take out food service if you cannot help the customer. I go to WestSide now!
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August 2023 by Robert B.
Big Y in Rocky Hill does not have self checkout scales, their computer systems don't prompt you to place your items on the table nor is there a sign to do so. However, today just as I was about to pay, I was told to take all the items I had already scanned in my cart out of my basket, place them on the table, pay and then put them back in my basket. When I asked why, I was told because it's Big Y's policy. Shouldn't I have been told the policy that wasn't clearly displayed and then asked to follow it in the future instead of some power trip to have me perform a point task as some kind of punishment? I will not return to any Big Y in the future.
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July 2023 by Alexa J.
Great selection for a cheap price. Everything you need and an awesome sushi chef. Great premade food too! The stores also very organized so the ambience is good.
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February 2023 by Peter K.
Good supermarket, prices are high unless you take time to find bargains.Passed by on way to Airbnb was able to find what I needed.Butcher section was helpful.
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March 2022 by Tracy L.
No more Full Circle or organic rotisserie chicken very disappointed. You have just lost a bunch of business. For me I will take the ride to Whole Foods or Trader Joes for organic choices. I used to fill in my organic shopping with Big Y but no more I am done
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February 2022 by Caryn M.
I've been coming to this Big Y for quite some time now and it's time for a review. Even though it's a little out of the way compared to a couple of stores much closer to me, I got to the point where it became my preference. Always clean, appropriate number of cashiers, fresh produce and well stocked in every section. One of the most amazing things about Big Y is the bakery section. I love the freshly made snowball rolls and omg the Paczki doughnuts are to die for! I hadn't really considered myself a jelly donut person but these have definitely changed my perspective. I recently tried their fish and chips and was also pleasantly surprised. They offer other hot food items in different sections and even delicious looking sushi. The only downside for me is the deli section. They do not offer Boars Head and I found the sliced meat I've tried to be subpar to that. So, unfortunately I'll have to go local if I want deli meat which luckily isn't often.
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July 2021 by Joe M.
I spoke to Jason on the phone, he was very helpful and kind. Upon arrival at the store I purchased a window fan for my son's bedroom. It works and he is very cool now.
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April 2021 by Kelly H.
Covid-19 era review: Lots of sales, lots of local goods, lots of prepared foods...this clean, shiny supermarket has everything you need. It's like Stew Leonard's took over a Stop 'n Shop. The staff are friendly, the bakery glorious (pre-boxed/bagged a la cart in the self-serve case), the meat counter staff were quick, and the floor is smooth and the carts well maintained, a delightful drive. The friendly cashiers were quick! I didn't have to bag a thing. The weekday customers generally paid attention to direction arrows. I miss the gold/silver coins and the coin game when you enter your membership number; I still have a gold coin I never cashed in. Oh well. Also, the bell to ring when you're pleased is (presently?) gone, but it was still a painless grocery trip.
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April 2021 by Mike R.
Time for Big Y to hire more cashiers . If you like waiting in line for 20 minutes to do your shopping , then the Rocky Hill store is for you. If you like rude customers who can't follow simple arrows in the aisles, then the Rocky Hill Big Y is for you... great store ... lousy customers.
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February 2021 by Megan K.
I've been coming to Big Y weekly the last several weeks for sushi! They sell afc sushi and have a $5 special on Wednesday's that I now look forward to. I've also become obsessed with Big Y's bagels and eat them pretty much daily. Everything is always super fresh, and it's my weekly pick me up right now during COVID.
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February 2021 by Gunsekaran Manickam
Best food and groceries in rocky hill!!
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February 2021 by Mr Skyers
Fresh baked goods made in house
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February 2021 by Google user
Everything seems to be fine, but there are some staff that needs to observe but still good customer service!!
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December 2020 by Dennis Riddle
I wouldn't go anywhere else. Top of the line staff.
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November 2020 by Lela M.
Worst shopping experience in my life! Not only was a cashier and guest rude to me. I tried to purchase an Xbox gc with cash and was told I can only purchase a gc if I have a big y store card? I was paying cash? I asked for the manager he was no help just stated it was the policy. I told him there was no disclaimer on the gc display, he just shrugged. Well they lost my business I spent about $600 a month in grocery's. I only went there because I was gifted a big Y gift card. Never again I'll be sure to tell all my friends. Mind you it was an Xbox gift card no returns are valid no transfer and no reloading!
