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April 2024 by Miguel Angel Trejo
I had an interaction with a very rude manager once. I actually like BigY. Unfortunately, I don't think there has ever been a time when I felt comfortable in this supermarket. I hate to say it, but it's probably my skin tone. A few weeks ago I picked up some Nyquil because I was feeling sick. The lady by the self-checkout immediately rushed over, looked at me from head to toe and said "Why are you buying Nyquil? Are you sick???".
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March 2024 by junie miller
If you’re a person of color don’t go to self checkout or Brian and tesha will think you stealing even though they watch you like hawks … and also there was hair in my food from hot bar? definitely won’t be returning
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March 2024 by John Blum
Friendly atmosphere, Great deli.
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February 2024 by Donald Bucher
Typical grocery store with everything you need in one place using your discount card you can find good deals if you look
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February 2024 by Mikey Smith
Wing bar ❤️
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January 2024 by M C
This is the first time my sister and I came to this Big Y, and I must say that some of the employees did not know where anything was in the store! My sister had a rude experience with one of the frontend employees who would not scan her "store card" to get the store discount!! I will say the store was clean and organized.
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January 2024 by Laura Long (Laura)
I have no complaints! When you walk in the door, 1st thing to your right is what I refer to as "the belly-friendly" foods: organic, gluten-free, plant-based, and dairy-free. The section is a pretty good size with many options all in one spot. (I have been back a few times now.) They also have a nice selection of vegetables and cheeses. The employees are pretty friendly, which is another added bonus. It's just a nice change from the other grocery stores, in my opinion. Oh, and I cannot get enough of these chicken chips! ?
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December 2023 by Chris Mendick
Usually amazing experience. Sandwiches are always great, pizza is amazing, and the staff is as friendly as can be, but I recently stopped in for fried calamari, and I won't be making that mistake again. I got fried, uncut squid tubes, greasy as can be, and practically inedible from how rubbery the squid ended up being. Seafood staff need to know what dishes they are preparing for customers and how they are to be prepared.
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November 2023 by Petr
Pizza, sandwiches, soup, sushi, coffee, lots of bread and sweet bakery, good fruits, customer restrooms... And of course all the usual. It's a good place.
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October 2023 by Rebecca Mendez
I used to think Big Y was a kid friendly place but after today's experience my mind has changed. The self checkout employee accused my 3 year of stealing a balloon because of your faulty self checkout machines. Making us feel like criminals and upsetting my daughter by grabbing it from her. Maybe fix your faulty registers or have cashiers again. Better customer service is needed if you are going to have the self checkout machine. Not the customers fault when it doesn't register what we scan. There's no scale or noise or anything. I will shop at a store that is family friendly from now on.
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October 2023 by Cindy Sheehan
I love this store; staff is terrific; store is clean. I don't like the parking lot bottleneck, and no good area to drop off an elderly person without tangling up incoming traffic, but I'll still give 5 stars.
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August 2023 by Joey M.
So i venture to Big Y almost daily to grab either a sandwich, soup or a slice of pizza. Lately it has been very challenging to get an associate to even acknowledge you are standing there waiting! When the associate did look over he said to me, " You need to wait, i have to get another pizza in the oven after i finish making this one" Ok so i thought it's a bad day and everyone has them including myself. Unfortunately this is an ongoing problem here, all the associates are the same, either complaining they are over worked, underpaid, or complaining they are understaffed! I have to say being in retail these folks have very poor people skills. Why bother having this take out food service if you cannot help the customer. I go to WestSide now!
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August 2023 by Rachel
Because they have good cinnamon raisin bagels and gluten free cupcakes as well I hope they will bring in more gluten free food there that's good stuff
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August 2023 by Robert Baldwin
Big Y in Rocky Hill does not have self checkout scales, their computer systems don't prompt you to place your items on the table nor is there a sign to do so. However, today just as I was about to pay, I was told to take all the items I had already scanned in my cart out of my basket, place them on the table, pay and then put them back in my basket. When I asked why, I was told because it's Big Y's policy. Shouldn't I have been told the policy that wasn't clearly displayed and then asked to follow it in the future instead of some power trip to have me perform a point task as some kind of punishment? I will not return to any Big Y in the future.
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August 2023 by Robert B.
Big Y in Rocky Hill does not have self checkout scales, their computer systems don't prompt you to place your items on the table nor is there a sign to do so. However, today just as I was about to pay, I was told to take all the items I had already scanned in my cart out of my basket, place them on the table, pay and then put them back in my basket. When I asked why, I was told because it's Big Y's policy. Shouldn't I have been told the policy that wasn't clearly displayed and then asked to follow it in the future instead of some power trip to have me perform a point task as some kind of punishment? I will not return to any Big Y in the future.
