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June 2023 by Google user
Whent there to pick up a prescription.Spent there almost 45 min.Pharmacist finally tells me they dont have it.
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May 2023 by Zoe R.
STAY AWAY FROM THIS CVS. If you have the choice go to ROCKVILLE PHARMACY, 42 Windsor Ave. I have been brought to tears more times than I'd like to admit by the blatant disregard for the service or care of their customers at this CVS. They do not seem concerned with their primary JOB which is providing care for the people of our community. My provider accidentally sent some of my prescriptions to a CVS in Danbury and the pharmacist here basically waved me off saying they were prescriptions for "narcotics" and that they couldn't be transferred here. First of all NO, they were NOT. One of the scripts was for a controlled substance but all the others were NOT. I straight up said "Okay, can someone please help me? I need my medication...they are not all controlled substances, please can you transfer the ones that are not??". I literally need my medication to live!!! They were totally unconcerned at all with helping me get my medication that I need to survive!! Eventually the PHARMACIST (who I thought had to go to school to learn about what was controlled or not, but I guess I knew that better than him!) conceded that yes, the one that I needed most desperately was NOT controlled and that they could transfer it here and have it for me in 15 minutes. I think the only reason he double checked at all was because he could hear the catching in my voice because I was about to burst into tears! This is not the first time at this CVS that a moment of care and consideration for their customers would have saved a lot of fear and effort on my part. They told me that I had to call the CVS in Danbury to transfer the medication. I asked if they could just call now and see if they could get the meds transferred and they refused!! Is that not their job?? I don't see how it is my job to call the other CVS pharmacy when I AM IN A CVS PHARMACY RIGHT NOW!! My experiences at ROCKVILLE PHARMACY have been phenomenal. I only had to get these prescriptions filled at CVS because of my insurance but after this experience I will be transferring all the rest of my prescriptions to ROCKVILLE PHARMACY. Rockville Pharmacy have called my insurance company for me, told me exactly the steps I needed to complete to get the medication I needed in a way that is most convenient for me. When they've been out of the right amount for a refill for me they've given me bottles of 4/5 pills to hold me over, just the absolute best, most considerate care for their community members. The pharmacy employees at CVS IN ROCKVILLE do not care about providing people with care. They are incompetent at their jobs which can cause HARM to their customers. Medicine's founding oath is FIRST, DO NO HARM. The CVS pharmacy in rockville has failed to comply with the most basic tenet of health care.
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December 2022 by K H.
Ruth in the pharmacy department needs some serious customer service training or her butt kicked. Experience her and you decided. Best suited for McDonald's. That a compliment to her work ethics.
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September 2020 by Karen B.
Wow I must say, the young lady who works in front who rang me out was the most kind and caring woman i have ever met. Her name i believe was Taurus or Tory don't remember. The best laugh i've had in a long time, truly amazing service will be going back just for her. Reminds me of my daughter who passed away last year.
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January 2020 by K S.
The pharmacy dept needs an over haul. They make you call the Philippians to try to communicate with someone who pretends to speak English. They refuse to say what country they are in but want my address.
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October 2019 by C H.
The women that work in this store are the most unhappy people I've come in contact with in a long time, especially the ones in the pharmacy. You'd think when you work with the public there'd be a requirement of friendliness or congeniality, but nope, not here. I wouldn't even mind indifference, but there is a serious lack of people skills among the women. The men that work in this store are fine, it's only the women.
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November 2018 by Dan D.
One star is way to generous of a rating. My wife had her heart medications at this pharmacy and was due for a refill. They never filled it claiming they were waiting for her doctor to call them, which her doctor told told her they never got the refill request. It took CVS a whole month to finally refill her prescription, and when we asked what took them so long all we were told that they did call her doctor and "we're just a pharmacy, we can't force her doctor to fill it" and were totally uncaring in any way, shape, or form. They treated her life saving medications like it was a box of cereal they had ran out of stock and had to order. This in my opinion is highly unacceptable, she has switched pharmacies, and we are going to file complaints with their corporate office and who ever is in charge of pharmacies in the state of CT, and will not set foot in this place ever again.
