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May 2024 by Hugh Lim
We were looking to purchase a quality pool table and working with Patrick made it a breeze! He was friendly, responsive, and knowledgeable. The delivery and installation was thoughtfully conducted and handled with care. True professionals in every way - the definition of white glove service!
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May 2024 by Anne Hanley
Patrick was fabulous and fun to work with also knowledgeable. We have a tight porch and found the perfect 3 pc set. communication was terrific furniture came before the date quoted. Very very happy!
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January 2024 by Tristen Connelly
the owner was so helpful. He made sure to call back and get us exactly what we needed. will definitely be back and you should to.
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December 2023 by Rendo
Great place, help me pick a good Christmas gift out for my sister.
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October 2023 by Kevin Henson
My wife and I visited this location this past weekend by chance. We were surprised by the interesting designs and materials that you are not going to find at a box store. Patrick greeted us, but he gave us plenty of distance and time to check out several of the sets in the showroom. We found a set that we really liked, and Patrick worked out a way to have the shipping expedited, which worked out well for us. I was happy with our experience there. We took delivery today, and that was a breeze as well.
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August 2023 by Tyler Connor
Drove by this place 1,000 times. I stopped in and It’s actually much nicer inside than I thought.Huge selection - so Patrick helped us pick out the right umbrella and base for our pool loungers.We will be going back when we need other things
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November 2022 by PRBrooklyn PRBrooklyn
If i could give -5 starts i would. My wife and I were looking to get a patio dining set for our new home. We were going to go to the typical spots(Lowes, Home Depot, Ray&Flan etc) but stopped here late in a Sunday night first figuring this is their specialty. We saw a nice 4 chair table set with umbrella and thought it was very beautiful. I could swear it started at about $2800 but by the time you add the cushions etc somehow it had jumped to $4500. My wife was so excited that i greed and we started the final sale session. At the very end the salesperson casually mentions it wont be delivered until early September(4 months away) because of COVID blah blah...That sort of set me back but i went with it. He handed us the sales agreement wrapped up in a packet. After we left i just couldn't stop thinking this was just wrong to wait so long fpr the delivery and miss the whole summer.But when i got the agreement out it stated words to the effect of "no cancellations/refunds". Well the store had closed so the next morning my wife called and they reiterated the store policy of no cancelations or refunds of any kind. When my wife explained that we had just been in there about 15 hours ago they said they would speak to the manager.A few hours later they called us back and said the best they could do was to charge us a 35% re-stocking fee($1500). When we said.... "What restocking?..... we were just in there 15 hrs ago on a Sunday..........its not like it has been assembled/delivered yet. There was silence on the phone. Needless to say this place is a scam of overpriced but beautiful stuff. Pls be aware of the no refund/cancel policy because no one ever mentioned this and there are no signs in the showroom stating any of that!!
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July 2022 by David Whitney
Patrick and team did a great job making sure we were satisfied. Honesty and with integrity and a smile. Many thanks Gents. We will be back !!
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May 2022 by Julie Wrapp
Patrick Moore (manager of the Ridgefield location) has been such a pleasure to work with. He goes above and beyond for his customers, and never overlooks a single detail. He even went so far as to look up the wind in our backyard in order to help us pick out the right umbrella for our Patio. It's rare to find someone as attentive to detail, responsive, and communicative as Patrick. He's the best and I highly recommend him and the Patio.com team!
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May 2022 by steve fuentes
Patrick was great. Very helpful, asks great questions to make sure the purchase would work. Store had a very goodselection of furniture.
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April 2022 by Melissa Liguori
Patrick from the Ridgefield location was amazing! He helped me find something I was searching for and got me all set in no time. He even followed up that evening to make sure I was happy with my purchase. Would highly recommend this location!!
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January 2022 by Sherman Sherman
I was quick to give 5-stars because of the help and support I have gotten from Patrick has been amazing. He is always at the ready to answer question and help in anyway possible. I will most definitely continue to come back to Ridgefield Patio for their service and quality.
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August 2021 by Jennifer Wong
Don't waste your time on faulty products, up charged prices, with the WORST customer service!I ordered umbrellas because our current umbrellas (bought from Pottery Barn) faded in just one season and the poles themselves rusted through with holes in them. I was told that because Patio.com sells these year round, they have better quality items with warranties. I was assured these would not rust, fade, or break.There was a delay in shipping because of COVID and a run on orders from businesses creating outdoor spaces for customers so we received them in the fall (after the pool was closed). We stored them in the house until the pool opened this year. When we opened them for the first time this summer, the umbrella snapped. Immediately upon opening.When I contacted the store, I was given the run around and told that all of the people I worked with for the original purchase were no longer working with that store. To this day, I don't know why that matters. I finally was given a different number for customer service and left a message. I received an email back that I would have to pay for shipping for a new umbrella. I called again and asked to please speak with someone. I finally spoke to a woman who agreed that it didn't seem appropriate that I would have to pay to replacement an item that was clearly shipped damaged. I was then told that it would be taken care of. That was over 30 days ago.I just emailed again to find out the status and discovered that no one had escalated this. The Galtek company rep was contacted and per customer service at Patio.com, the company said that they could ship out the rib that broke as long as I pay the shipping fee. So I have to pay for them to ship out a replacement part for an umbrella that they sent to me damaged, then I have to pay to have the Patio.com team actually replace the broken rib.I replied to the email that it makes no sense to me why I am responsible for fixing this since I ordered a brand new umbrella and received a broken one. They should have sent me a brand new umbrella when I ordered it in the first place!Say what you will about Pottery Barn but at least those umbrellas still open and function as umbrellas...even if the fabric is weirdly faded after a single season.
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July 2021 by Jennifer W.
Don't waste your time on faulty products, up charged prices, with the WORST customer service! I ordered umbrellas because our current umbrellas (bought from Pottery Barn) faded in just one season and the poles themselves rusted through with holes in them. I was told that because Patio.com sells these year round, they have better quality items with warranties. I was assured these would not rust, fade, or break. There was a delay in shipping because of COVID and a run on orders from businesses creating outdoor spaces for customers so we received them in the fall (after the pool was closed). We stored them in the house until the pool opened this year. When we opened them for the first time this summer, the umbrella snapped. Immediately upon opening. When I contacted the store, I was given the run around and told that all of the people I worked with for the original purchase were no longer working with that store. To this day, I don't know why that matters. I finally was given a different number for customer service and left a message. I received an email back that I would have to pay for shipping for a new umbrella. I called again and asked to please speak with someone. I finally spoke to a woman who agreed that it didn't seem appropriate that I would have to pay to replacement an item that was clearly shipped damaged. I was then told that it would be taken care of. That was over 30 days ago. I have heard nothing from them about a replacement, and have not received a call back. Say what you will about Pottery Barn but at least those umbrellas still open and function as umbrellas...even if the fabric is weirdly faded after a single season.
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May 2021 by HangingChad
If i could give -5 starts i would. My wife and I were looking to get a patio dining set for our new home. We were going to go to the typical spots(Lowes, Home Depot, Ray&Flan etc) but stopped here late in a Sunday night first figuring this is their specialty. We saw a nice 4 chair table set with umbrella and thought it was very beautiful. I could swear it started at about $2800 but by the time you add the cushions etc somehow it had jumped to $4500. My wife was so excited that i greed and we started the final sale session. At the very end the salesperson casually mentions it wont be delivered until early June because of COVID blah blah...That sort of set me back but i went with it. he handed us the sales agreement wrapped up in a packet. After we left i just couldn't stop thinking this was just wrong to wait so long. But when i got the agreement out it stated words to the effect of "no cancellations/refunds". well the store had closed so the next morning my wife called and they reiterated the store policy of no cancelations or refunds of any kind. when my wife explained that we had just been in there 15 hours before they said they would speak to the manager. A few hours later they called us back and said the best they could do was to charge us a %35 re-stocking fee($1500). When we said what restocking we were in the 15 hrs ago ion a Sunday...its not like it has been assembled/delivered there was silence on the phone. Needless to say this place is a scam of overpriced but beautiful stuff. Pls be aware oif the no refund/cancel policy because because no one ever mentioned this and there are no signs in the showroom stating any of that!!
