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August 2023 by Matt Hannequin
I bought my first car from Pamby Motors this weekend and it was definitely a great experience. Jimmy was able to find exactly what I was looking for and delivered it to Pamby for me. Tom was very easy to work with in the finance department and was also helpful throughout the entire process. If you want to avoid the typical “car salesman” and want to be treated fairly and respected, buy your car from Jimmy at Pamby!
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July 2023 by JOSH G
Though pricing has gone up everywhere, they seemed to be on par. Work was done correctly and professionally and I would go back if my Jeep was in need. No complaints!
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April 2023 by Rik E.
My 2019 Wrangler steering wheel began to shake at highway speeds. Called Pamby and was told vehicle most likely needed a wheel balance, $65.00. Scheduled appointment, when I went to pick it up, told it now needs a new steering unit, $175.00 plus labor, decided not to do that and was charged $165.00 diagnostic fees. Brought my vehicle to 2 different certified service centers. Both diagnosed the issue, solution, $65.00 wheel balance. After the balance, wrangler runs just fine. Called Pamby and spoke with Tim Pambianchi, explained the situation and I asked for a credit or refund because of the incorrect diagnosis. He was going to check and call me back. That was 4 months ago. Needless to say I will not be returning to Pamby for anything. I believe we bought 7 vehicles from them, they used to be great, definitely not any longer. Look elsewhere.
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March 2023 by Fred Buthe
From upstate NY. Jimmy Hicks was our salesman. Cut the entire deal over the phone. He is top notch. Very good communication and the jeep was as advertised. I would recommend him when buying a vehicle from Pamby.
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January 2023 by Emily Debacher
I have been looking to lease a car for a couple of weeks and have went to several dealerships and have walked out. I called Pamby Jeep early on Saturday and spoke to a very kind salesman, Jimmy. I told him what I was looking for in terms of car and payment. After speaking with Jimmy over the phone I went to the dealership and was not pressured at all. Jimmy took his time showing me the car and explained all of the features. When it was time to talk numbers he did everything he could to get me the best deal. I felt respected throughout the entire process which means a lot to me. This was the first time I ever leased a car on my own without my Dad or husband with me. Other dealerships did not take me seriously when I went in alone or spoke to them over the phone. That wasn't the case here at Pamby. I would recommend this dealership to anyone who is looking to lease or buy a car. All of the employees at the dealership were very kind, however Jimmy went above and beyond to make sure this was a positive experience for me. He took his time to review all of the car's features upon pick up and even called me the next day to make sure I was liking the car and didn't have any questions.
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December 2022 by Ralphbufano B.
Took my 2012 10 year old jeep there 3 times to fix an ABS light problem. first said i had to replace a sensor. Light came back on $450. then told me need new wheel bearing, 550. then told me need new abs module. 1020. 1 day after the module change and 2k in the light came back on with the same code. now they told me need a new connector at the ABS module because it was damaged and it would cost another 1020 to fix... i took the car home and inspected the module connector and turns out its not damaged at all. then i inspected the connector at the sensor they changed the first time around seems that the connector on the car side at that sensor has been the issue the whole time. so i fastened it tightly and taped it... guess what 2 weeks now and no light on. these people are either crooks or have no idea what they are doing. side note on one of the times i went to pick up the car. it wouldn't start so the guys jumped me and asked if i wanted them to put a new battery. i went home and looks like it wouldn't start because they didnt tighten the battery clamp.... I wen there because i thought it was reputable i should of done my research first. im mostly angry that i let them take advantage of me. I am mechanically inclined but have no time to do any of the work i cant imagine how many people are getting ripped off here daily and have no idea.
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July 2022 by Nicholas K
Not the best experience...If I didn't buy my jeep at your dealership (stealership*)....you wont help?I personally, work in the car industry & it painful to work with a Service Department that is too busy to help based on the price of your problem.I would suggest to go to Danbury Jeep....... before Pamby...
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March 2022 by Jenna Pagliaro
We worked with Jimmy at the Pamby Jeep location. He was beyond helpful - super friendly, efficient, and helped expedite the entire leasing process. He also followed up the next day to ensure that we enjoyed our purchase/asked if we needed any additional assistance. He made our Jeep experience absolutely awesome. We HIGHLY recommend this location/salesman! Thank you, Jimmy!
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March 2022 by Jen Lynne Ackerly
I've been leasing with these guys for years and I feel like I'm part of the family! Tom always tells me the truth when it comes to deciding whether to lease/buy. Convenient location and affordable deals. I just bought my car and the process was so easy!
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March 2022 by Warren Ostroff
3/23/2022. Called to make an appointment day before. Was told to bring in the next morning. First thing asked, "Who does my oil changes" Second thing asked was "Did you buy the car here" Told them I had no idea because its a company car that a lot of people use....I was not on the list. Left the car. By 5 o'clock, no call.Called and got sales, they had Mr. Pamby call about about 8 pm. all apologetic and they were looking to find the problem. The car was brought in because the warning light said the air suspension system light was on. Knew they never looked at it. Told them Im picking up the car in the morning. I went in and after telling them of my issue the service person told me "Bring it somewhere else"
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March 2022 by Elly Araujo
I give this dealership a Five Star because they earned it with their service and respect for clientele. Paperwork for my new loan was prompt, as were follow ups and communication. Made buying my new car pleasurable!! Thank you
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February 2022 by David C.
Short version: A couple of years ago I took my Dodge Charger in with a broken knob on the navigation unit. Diagnosis -- cannot replace the knob, must replace the entire console unit, and the factory unit is no longer available. The good news was that they had an $800 Alpine unit that could be dropped in as a replacement. The Alpine unit did drop in, and restored my navigation functionality, but as I learned later did not have Sirius capability. Still mostly a win. Recent update: Alpine unit clock and navigation functionality no longer work. Service desk told me if I bring it in for a day or two they will look at it. When I escalated to a manager, I discovered I could get a "waiting" slot later in the week, but they didn't actually have anyone available who knows about the Alpine units. Caveat emptor.
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November 2021 by Frank Guardi
I couldn't be happier with my experience working with Tom Zegarelli at Pamby Motors. Tom helped find me a great deal and was extremely responsive and helpful from start to finish. Tom went above and beyond in making sure I got everything I needed. He provided A+ customer service and I would recommend him to anyone in the market for a vehicle.
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June 2021 by Matthew Greek
SHADY Dealership! We contacted this dealership wanting to purchase a Jeep, we have full financing already. This dealer got upset and said we had to use their financing or they would tack on another $1000 on a $52,000 truck, WHAT??? Asked them if they are willing to loose a sale over $1000 and the financing guy said yes, "we have to make extra money somehow!" BE AWARE of their extra fees! We we're willing to pay the listed price, but with them saying we have low inventory and will tack on extra money is ridiculous! Not willing to work with customers is horrible customer service! (Know what a buy rate & sell rate is before going to a dealership!)
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June 2021 by Kristin Schoenfeldt
I love my jeep and the service guys are fantastic
