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August 2024 by Jennifer Hoke
Charles and his team are great. They are immediately responsive, thoughtful in their approach and always willing to walk through the details and options. Working with them is a pleasure.
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November 2023 by Donna Haas
Thank goodness for the professionalism and availability of Charles Rio and his exceptional team at State Farm in Ridgefield. I was overwhelmed with the complexity of an insurance claim for water and ice damage on my property. Charles patiently sat with me and explained everything. He promptly returned every phone call, text and email and answered every question I had. The best part of my experience is having a local insurance agent who genuinely cares about his clients. I will be forever grateful.
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May 2023 by James C.
May 4, 2023Charles Rio and his colleagues have consistently provided me with superb services. They have been kind, efficient, personable, and reliable, and their rates are reasonable. On the occasions that I have had questions or really needed assistance, they have responded quickly and effectively. When I call the office, I know that the help I need will be provided. I have had accounts with a number of insurance agencies over many years, and the Charles Rio Agency has been the best by far.
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December 2022 by Florian Spiekermann
In a time of automated telephone prompts and omnipresent call centers, Charles Rio offers something rare:Professional service and a compassionate and tangible person to talk to when you need it!
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August 2022 by dan rocco
I’ve known charles for over 20 years and his approach to clients is straight forward, works with them to make sure they are covered properly. Shout out to Paige who has great customer service skills
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January 2022 by Jim Zarifis
I've been a State Farm customer for 30+ years and Charles has been our agent for ~20 years. Charles, his staff, and State Farm have been terrific in quickly handling claims and policy adjustments.I appreciate the personal service and someone that knows us over calling an 800# call center.
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January 2022 by Manuel Nieves
I have been with them for years now. They are TRUTHFUL. That is a quality you do not see anywhere else. They are transparent in their coverage so you do not get any surprises. They will contact you when there are any new updates in your state with your coverage and explain to you the differences. Most of the time Mr. Charles Rio, when ever possible calls you directly. I can not tell you how critical it is for you to have a face and a name represent a business. It makes it personal!Bottom line, you feel like you are their main priority and they are there for you. Others like Geico, make you feel like you owe them, and most of the times you have to do their work. You have to fight for your coverage.I was so grateful that both my car and Home are with State Farm.At the end of the day you get 100% peace of MIND and that is worth it!Thank You State Farm for being there especially during times like the ones we are living in now! God Bless you all and your business.
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November 2021 by Joe Eltz
Charles has been my insurance agent for 10+ years. He is always accessible and provides excellent advice and counsel.
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October 2021 by S Smith
Charles is always amazing and so quick. He’s our insurance guy for everything we have - highly recommend.
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July 2021 by Christopher Curran
Charles Rio Insurance and Financial Services gets an A+ in my book. I have my personal cars and house insured with State Farm and the non-profit I am involved with is insured by State Farm. Charles and his entire staff have been a pleasure to work with. When a hurricane came barreling through Ridgefield and knocked a tree over onto my home, they handled my homeowner insurance claim quickly, professionally and financially to our complete satisfaction. Additionally, when my wife’s car came to an abrupt and complete stop in the middle of a deserted winding road, State Farm’s roadside assistance was there to help. It was a tough situation and thank God, no one was hurt. The saving grace was that State Farm allowed us to leave the car off to the side of road and they came and took care of towing it to the dealer saving us some valuable time.Over the years, Charles has given me great advice on insurance products and has always informed me of the least expensive options available. Our experience with State Farm has been positive from the very start. Expert service with a personal touch – Charles Rio is a Ridgefield gem!Chris and Jess Curran
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May 2021 by Rachel Aylor
After being with Allstate for 20 years, I made the switch to State Farm and I couldn't be happier. Charles Rio is professional, courteous and responsive. I couldn't ask for a better agent.
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January 2021 by Beth Gollogly
Charles Rio has been our insurance agent for over 15 years. During that time he has proactively been our advisor and advocate for all our insurance needs. I would highly recommend him for those seeking personal lines insurance in the Ridgefield area.
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January 2021 by lisa stuard
I have been with State Farm for nearly 20 years. It is so comforting to have an agent who knows you and is there when you have a question. Charles Rio has always been prompt to email or give a call back. He also answers the phone! Both my daughter and I bought new cars as of late, his office was there to help the dealership’s process along. Great customer service!! Would not think of going anywhere else for my insurance needs.
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December 2020 by Emma Hardiman
We have used Charles Rio at State Farm for around 8 years - they have insured our cars, old home and new home, and our business - and now our children are insuring their homes with them. A phone call or email and they quickly take care of everything and clearly explain our options. Wouldn’t hesitate to recommend Charles and his team.
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November 2020 by Lisa Tancredi
Charles has always returned my calls promptly, addressed the issues I had and helped us move forward. I expected the claims process to be a nightmare, but he and Jeanne have made it easy.I'm amazed to see the negative reviews. I certainly understand the frustration with the insurance field in general. But, Charles Rio himself cannot change State Farm's underwriting decisions nor can he change CT state policy that dictates snail mail notice be given when an account is to be canceled.
