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October 2023 by robert hagar
We were told that we needed a new roof otherwise our policy would not renew even though one roofer said that our roof was "fine". He would even provide a letter indicating that the roof would be good for "10 years", but this apparently was not good enough for Farmers.Nonetheless, we obtained a contract to have the roof replaced only to be then told that the underwriter now required photos of the completed roof. To be clear, our agent (Robyn) never said this requirement in our prior conversations because the underwriter changed the requirements after we submitted the contract for a new roof. She confirmed this fact in an email to us.I do not believe this is how an insurance company, or insurance agency, should act. Changing requirement for policy renewal is not only unethical and dishonest, but it may be fraudulent, and this agency hides behind the excuse that "we can only do what our underwriters tell us to do".So, why have an agent who is powerless when it comes to the changing requirements of a dishonest insurance company?There are better, more honest, and more competent insurance companies to meet one's insurance needs. We encourage all to consider our experience with this insurance agency before using this agency for any of your insurance needs.UPDATE (10/4/2023)We spoke to Farmers Insurance. Their policy regarding repairs for renewal changed "1-2 years ago". Apparently, Robyn provided outdated and incorrect information that led to our policy being cancelled. We did exactly what Robyn told us to do, and we were directly hurt because of her and this agency.
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October 2023 by Robert H
My wife contacted Robyn (our agent) after receiving a notice that our insurance policy was not going to be renewed unless we installed a new roof. The notice told us to contact our agent if we had any questions. Robyn told my wife that we needed to have a \
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April 2023 by Demaris Davis
Robyn was such an angel and very efficient. She helped me obtain the insurance i needed fast. She's a keeper
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March 2023 by Kathleen Hall-Lanteri
Great customer service and knowledge
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February 2023 by Carmen Jose
Robyn Buskey is very professional and patient with me. I had so many questions and quote requests and she provided all the answers. I definitely recommend Robyn and her office for all insurance need.
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February 2023 by Spencer Jones
Good business, honest reps.
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December 2022 by Ron Percy
Robyn is very helpful and professional. Definitely recommend.
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April 2022 by Stephen Gallant
Robyn is the best! She is great to work with, very knowledgeable, and really does a fantastic job. Very satisfied working with her!
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April 2022 by Pacita Gonzalves
Thanks for everything Robyn. It was greattalking to you!
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September 2021 by Jill Quinn
Bought a new car, dealership called,and Robyn immediately called to verify new car, and coverage, emailed me my new card ASAP. Awesome customer service.
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August 2021 by Pamela Cadro
5 star customer service from Robyn!! Thank you for all your help!Outstanding!
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March 2021 by Stephanie Serrano
Such a welcoming and friendly staff! A big thanks to Danielle who went over the details of my former coverage to save me money on both my home and auto policies. She went over all the options and explained them to me thoroughly. I appreciate the personalized experience.
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March 2020 by Katie Muska
Spoke with Sara at Farmers and she was able to get my insurance down almost 40.00. I will never use geico again! Thanks again Sara and everyone at farmers!
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February 2020 by COREY
Great place to get insurance. Sara got me the best rate I’ve had in years. I couldn’t be happier. ⭐️⭐️⭐️⭐️⭐️ 5 stars!
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December 2019 by Kimberly Clark
Very pleased with the individual attention that I receive with The Butzgy Agency! I would highly recommend them! They lowered my bill and provided better coverage than I had previously!
