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January 2024 by Chris desmond
Hugo and everyone at united have been great. This was my third vehicle purchased from them and I’ll definitely look there first when I need another.Thank you
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January 2024 by Kash K21
Huggo and his team were great to work with the entire process of choosing and buying our car. We loved that we were able to look around the lot without having every sales person running at us and trying to push on us purchasing any vehicles. The entire experience was super comfortable and easy. We would definitely come back for any future car needs!
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December 2023 by Brenda Bombard
One word...HUGO!!! I've known and dealt with a lot of car salesmen in my life and I can confidently say Hugo is the best! The entire team here is top notch! My husband and I bought 2 cars and didn't feel pressured at all. Told them what we were looking for and he took time to show us only what we wanted. Didn't try to up-sell at all. We will only be using United Auto Group for any and all future purchases or repairs and service! Very nice service department and crew! If you're looking for a car, this is the place to go!
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December 2023 by Jessica Walker
I've had a great experience with my first time financing a vehicle! Huggo, Jessica, Joe, and Matt have all worked together to make me feel like a very valued customer! They even allowed a mechanic of my choice to assess my vehicle before signing my contract! Huggo personally drove it to my mechanic's shop! I am very pleased, impressed and grateful for United Auto Group as a whole! Thanks guys, you rock!
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October 2023 by Chelsey Fisher
We had a great experience working with Huggo at United Auto Group! The ease and lack of pressure was fantastic. By far, one of the best experiences I’ve had buying a car. Fast, knowledgeable, and friendly.
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October 2023 by April Hansley
I recently purchased an Infiniti qx30. I love it. My experience with UAG was awesome. They made the process of buying the vehicle very smooth. 9 times out of 10 there will be a hiccup when buying a car. I had one, they worked with me. Salesman was very kind and attentive to all my needs. If your are looking to purchase a used car, go to this place. You won’t regret it.
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October 2023 by Mike Pennington
Great experience here, Huggo was awesome. Made the entire car buying process simple and easy.
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September 2023 by Amy Kilduff
I refered my roommate here based on a neighbors experience. The ONLY REASON I'm even giving this place 2 stars is their website; I like that each vehicle I've seen on it comes with a Carfax report you can view. Other than that, THEY SUCK!! Weeks...and I do mean over a month now...have gone by and they have left my roommate in absolute LIMBO about the car he's wanting to buy from them. Yes, my roommate has less than great credit, but doesn't United Auto Group have signage advertising "Financing For Bad Credit" all over their windows?!! I guess that only applies if you're looking to buy a $15,000+ car from them. Otherwise they'll just blow off your phone calls&messages, not let you know what kind of paperwork you need, and go completely MIA on you. I have to say Hugo, shame on you. You REALLY messed up on this one. Not only do I know many people I can refer (or deter) you to, my roommate (who you've COMPLETELY blown off) has bought at least 3 vehicles from Nutmeg in the past because of their service. If you don't want to be selling cars Hugo, get out of the business!!UPDATE...So, after a month of my roommate spending LOTS of money on a rental while being given abysmal customer service on the car he wanted to buy United is finally approving him for a car. But not the one he wanted folks. THEY SOLD THAT ONE OUT FROM UNDER HIM. Now they want to sell him a car with much higher mileage and a weird sound when it's in gear. I am absolutely APPALLED at the complete lack of customer service at this place (I have 30+ years in customer service, so I feel VERY confident saying that), I wouldn't want my worst enemy buying from this establishment!
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July 2023 by Jody N.
Poor customer service and the car I tested was a l pile of junk. Transmission issue, oil leaking from filter, shift needed replacement and vibrates, undercarriage vibrating too Salespeople had little interest in me
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June 2023 by Season Lacey
Granted I was in need of a car ASAP, got the cheaper of used cars but didn't expect to get it with no oil in it, fluids ( I think ) were never checked I'm not sure if there was ever a full in-depth evaluation of the vehicle when they received it before they decided to sell it.
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April 2023 by Abdul S.
called in to see if a car i saw online was available the next day for a test drive. of course when i get there, someone is just finishing a test drive and is also very interested. the car had been sitting on their lot for a more than a few weeks.the other test driver was likely friends with the owner's child, who was my salesperson. considering the timing of that test drive and how the two were talking as loudly as possible about how great the car was, i don't think i'm reaching here... the car i was looking was specifically undesirable for most folks...salesperson/owner's child refused to negotiate price bc conveniently "the usual guy wasn't around that day and isn't picking up the phone. oopsy" (paraphrased) at this point he was basically implying all the negotiation chips are with him, and him only. when i went to pick it up, nothing was fixed.the sales-child didn't xfer plates like i asked. ended up with new ones. more ignoring the customer.fast forward 3 months, i need to mount new tires bc they were worn out very quickly and the car was shaking at speeds less than 50mph... turns out there's two minor bent rims, but just enough to need two new rims. all four were seized onto the car.in addition, i had to remove the stock radio bc it was causing a parasitic drain on the battery. specifically asked them about the radio, too...not a good sales experience and got hosed when i was in a desperate need of a vehicle. the car gets me around as needed, but i certainly over paid for what i got and am pretty dissatisfied with the entire sales experience.they played some classic sales-lizard games on me weeks before i was getting married. i really don't appreciate that. i didn't have many options at the time and just had to let it happen. the only power i have now is to write this review about my experience.don't shop here.
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March 2023 by Dan Rossi
Totally Exceeded my expectations. bought my daugher a late model jeep with ultra low miles... 2010 with only 35k! Hugo was easy to deal with for the sale but it had a few issues in the days after (due to sitting and not being driven much)....Matt in service took care of every issue with no problem. HIGHLY RECOMMEND UNITED! AND RECOMENDATIONS FROM ME ARE NOT EASY TO GET!
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February 2023 by User 1
I recently purchased a vehicle for my business from United Auto, the staff was polite and informative. They even registered the vehicle for me. I highly recommend this dealership especially because of the easy going friendly environment.
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January 2023 by Mark L
Brought my car in to have my brakes fixed after giving up on figuring out the problem myself and I’ve never could have asked for any better communication, honesty, and dedication with a fair price for the work. It was nice to finally find a trust worthy shop with these guys Matt and Gelson that took my car in and helped find and fix the issue. I will gladly bring my car back there in the future thank you so much for the service!!!
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January 2023 by James Louis
Great service! Had work done on my water pump on my Jeep and they replaced my serpentine belt as well. Highly recommend! Referring my friend Mark to you guys as well.
