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April 2024 by L G.
Online ordering at Stop & Shop in Putnam Connecticut is not secure! I was not able to go into the store so I ordered online. I arrived at the scheduled time and texted them to let them know I was here. I received several text saying my order was on the way out. I spoke to an associate and she said my order will be out shortly. Over an hour later, I called the store and was told my order was fourth in line, so I waited longer. A manager and another associate came out and then told me my order had been canceled. That a man with a foreign accent had called and canceled the order. They told me they took it as fraud and the order was canceled and apologized. I drove off with no groceries, I called the store manager to ask him what happened and he was less than helpful as he would not give me any information about the man who called because it was "personal information". Over a week I spent on the phone calling Stop & Shop and was told I was going to be given a refund as my card was charged, I was supposed to be getting a refund. We're going on two weeks and I still don't have any money. I was told by corporate customer service that I would have a refund within 24 to 48 hours that was five days ago. They have some fraudulent stuff going on with their systems. Do not use your credit card whatsoever, they will not believe you and they treat you like you try to fraud them. Horrible customer service do not use the online ordering service.
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March 2024 by Harry “Chip” Elliott
Super nice people, very clean store, and they have everything you may need..
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February 2024 by James Lostrappo
Groceries are already expensive, this place marks them up more.
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December 2023 by David Karpinski
The the staff was friendly and very helpful place was clean and nice great place
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December 2023 by Jon O'neil
Mike Dean. That man is an incredible leader, he has the potential to become president one day. The only reason that store has half a soul inside.
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November 2023 by Essam Abdalla
Not many options for meat, but not much verity compared to other locations. Sea food department, OKAY at the most ?
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October 2023 by Beth O'Neill
Some good experiences but alot of bad. Messed up my order of 200$ and gave it away to someone else. poor employee attitude and lack of responsibility when it comes to owing up for a mistake and helping put groceries into the car.
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August 2023 by Sandy Stake
Pharmacy has a great staff. The store is clean and there were enough cashiers and baggers available. However bags cost extra.
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July 2023 by Al Corelli
Excellent staff. Very clean store. Had everything we needed.
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June 2023 by Abbi Bts
I love stop n shop. Wish prices weren’t so high but they have good selection of vegetables and fruits
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May 2023 by Anja B
The store itself is fine, but customer service... zero stars. I shopped there at 7pm and the store is open until 10 pm. I wanted to return an item and was told to come back another time as no one was able to help me and that customer service was CLOSED. The young man helping me apologized, but the older lady he spoke to was unhelpful and dismissive. There were quite a few employees there, so no shortage of staff. I recently moved to the area and thought I would start coming here, but no thanks, I would rather go elsewhere.
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April 2023 by Paul Haley
Nice grocery store. Good selection and prices.
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March 2023 by Linda Puetz
Stop & Shop cost too much. It is uncomfortable and does not have a warm neighborhood atmosphere.
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March 2023 by A.J. Purcell
Very well stocked, clean, and friendly staff! Often has better deals if you watch the flyers. Dairy products seem to be really expensive though. Light cream $5.00, where at Walmart it's like $3.50 or so.
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March 2023 by Cher by Photography
Good ol' Stop and Shop. Always there when we need you. I go here since it's a familiar place and I know where things are. Their prices are fair. The woman checking us out asked if I had a card, which I do but I didn't have the number handy, so she used one for me. I really appreciate that and will likely go back because of it. Thanks for looking out for us dear check-out lady. Appreciate ya!