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July 2024 by Mark LaMountain
Ah Stop & Shop. Listen, if you want the best grocery store produce - this is the place I go. They don't have a n out of this world selection or anything, but they do a good job of making sure the produce that is out there is fresh. Is it the best prices in the universe? No. But it's fresh, and that's important.
The rest of the store is fine, your standard grocery store. I'd say definitely on the pricey side, but not insanely so.
The thing that drives me insane with this store is the digital coupons. There's no way my grandmother would have any idea how to use these coupons. I can't imagine how many elderly people they dupe into buying their products thinking they're getting the posted price and then who just pay the non-couponed price because they can't figure out what happened. I know they're saving paper or something, or trying to teach us to use the app. But it's a poorly-executed mess, and has been for years now. If you're not in the right store in the app, the coupon won't work. If you clip the coupon too soon before you checkout, it won't work. To find the coupon on the app is a chore itself. You spend half your time that you should be shopping instead scrolling through their app trying to find the dang things.
If you complain, they tell you they'll give you the coupon price. But now you have to keep track of all these coupon prices, hold up the line, and you feel like a big jerk. I mean, it's just uncomfortable.
But at the end of the day, they haven't changed it, even though all the employees all say they know the digital coupons are terrible.
On top of that, I will say this store has the highest frequency of mis-priced items. That is places where they forget to take the sale prices down or something. So you go to check out and the price is way different than the sale price. So now I have to take pictures of everything I buy that's on sale when I go through the store so I can show the cashier that it was priced wrong. They usually will fix the price no problem, but if I'm really annoyed with them I'll remind them of the CT law that they actually have to give you the item for free. They always act a little grumpy about it, but they honor it.
So this isn't the place to shop if you care about deals or accurate pricing. But if you just want the freshest grocery store produce, well then they're worth stopping in and shopping at.
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July 2024 by Paulina Perlwitz
The bald guy is seriously rude it’s getting to be a bit much.
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July 2024 by DAD
Stop and shop has the best bakery. I get all my pastry from stop and shop
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July 2024 by Larry Nelson Sr
Good assortment
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June 2024 by Kevin Perry
Great pharmacy. Prices high.
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June 2024 by L Girouard
Online ordering at Stop & Shop in Putnam Connecticut is not secure! I was not able to go into the store so I ordered online. I arrived at the scheduled time and texted them to let them know I was here. I received several text saying my order was on the way out. I spoke to an associate and she said my order will be out shortly. Over an hour later, I called the store and was told my order was fourth in line, so I waited longer. A manager and another associate came out and then told me my order had been canceled. That a man with a foreign accent had called and canceled the order. They told me they took it as fraud and the order was canceled and apologized. I drove off with no groceries, I called the store manager to ask him what happened and he was less than helpful as he would not give me any information about the man who called because it was “personal information“. Over a week I spent on the phone calling Stop & Shop and was told I was going to be given a refund as my card was charged, I was supposed to be getting a refund. We’re going on two weeks and I still don’t have any money. I was told by corporate customer service that I would have a refund within 24 to 48 hours that was five days ago. They have some fraudulent stuff going on with their systems. Do not use your credit card whatsoever, they will not believe you and they treat you like you try to fraud them. Horrible customer service do not use the online ordering service.
Update 5 weeks later… I still don’t have my refund for the money they took. My bank is involved and I’m getting no where with them.
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May 2024 by William Howe-Hughes
Clean store and had what I needed. Checkout was fast.
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May 2024 by Mahendra Patel
Good service ?
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April 2024 by L G.
Online ordering at Stop & Shop in Putnam Connecticut is not secure! I was not able to go into the store so I ordered online. I arrived at the scheduled time and texted them to let them know I was here. I received several text saying my order was on the way out. I spoke to an associate and she said my order will be out shortly. Over an hour later, I called the store and was told my order was fourth in line, so I waited longer. A manager and another associate came out and then told me my order had been canceled. That a man with a foreign accent had called and canceled the order. They told me they took it as fraud and the order was canceled and apologized. I drove off with no groceries, I called the store manager to ask him what happened and he was less than helpful as he would not give me any information about the man who called because it was "personal information". Over a week I spent on the phone calling Stop & Shop and was told I was going to be given a refund as my card was charged, I was supposed to be getting a refund. We're going on two weeks and I still don't have any money. I was told by corporate customer service that I would have a refund within 24 to 48 hours that was five days ago. They have some fraudulent stuff going on with their systems. Do not use your credit card whatsoever, they will not believe you and they treat you like you try to fraud them. Horrible customer service do not use the online ordering service.
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April 2024 by Ken Pelc
Marcus the store manager was arrogant and dismissive when I had called about a bad product they had. The product in question was nature's promise meat that was sold to me slimy and smelt like cleaning chemicals. Whether this is normal or not is not the issue, getting my money back is not the issue. Being heard and my concerns takin serious was disgusting by him. Threatening to call the police on me because I said I'd go there and buy all the chicken to protect other consumers is disgustingggg professional behavior. Marcus, your a weak weak man.
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April 2024 by Benjamin Larson
Their app for Android is actually very nicely polished.
Their sales & coupons are always the BEST of the grocery stores I go to!
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April 2024 by Michael Smith
Looking to work after you’ve already worked? Look no further stop and shop Putnam is the place for you! Pick out all your over priced groceries while being followed by a robot.then make your way up to self checkout as they have 10 registers with nobody on it. Then clock in and put your apron on and start checking yourself out as one lazy worker tells you your doing it wrong . Awful place,over priced, would rather put robots to work then people, and I’ve never seen a union be willing to lose their jobs so quickly.
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April 2024 by Mike Girardi
Clean store and well stocked. Usually only 1 register open tho, so if you don't like self checkout it'll definitely be annoying. Other than that it's a stop n shop just like any other.
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March 2024 by Harry “Chip” Elliott
Super nice people, very clean store, and they have everything you may need..
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February 2024 by James Lostrappo
Groceries are already expensive, this place marks them up more.
