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November 2023 by Royce Pydynkowsky
Frustrated and completely turned off of this whole idea, started as a frivolous gift for myself, for my birthday. Wanna know how this ends? see below. Maybe I've just been blown up 1 to many times idk.Purchased Oct 30th.Arrived. Nov 2ndI was very excited when this arrived this afternoon!!? quickly ran to open and inspect and? damage to the face in the form of a scratch that I can't stop staring at. I really wish some part of my dash would hide it but it doesn't. Is there something we can do? I inquired..FMG (Fix my gauges)It looks like a piece of dirt on the inside, try blowing air in under the lens cover. These are brand new OEM GM lens and are very good.Carl.RP- Did you see the scratch on the top left of the cluster face? That's where I have an issue with it. Will you/can you repair it or replace it? I can't stop staring at it.FMG-If you are sure it’s a scratch and not dirt inside the lens cover please return the cluster to 1143 North Rd Dayville CT 06241Do not use the red fedex label, they go to Tennessee.CarlRP-The cluster is on the way Carl. Eta 8th Nov ish.RP- what happens now Carl?FMG- The cluster arrived today and there is no scratch in the lens, its perfect. What do you want me to do?RP- Would you provide me with a phone number so we can talk to one another?The scratch that I'm concerned with is on the face of the gauge cluster not the lens.Right above the 5 on the tach. Is this repairable/replaceable?Nov 10th-FMGThere is nothing there, the lens is perfect. I will just refund you in full and leave it at that.REFUNDED Nov.11th.
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January 2023 by michael kowalchik
This is my 2nd dash from Carl! Incredible! Arrives like new and works perfect! These were for older Escalades that I have and after time the old dashes develope problems! Replacement dash solves the problem. Thanks so much
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November 2021 by Michael Nguyen
They don’t accept returns. Customer service is poor. Please do your own research.
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October 2021 by Dan Charles
Fantastic service from Carl! Got a custom cluster built and shipped to me in less than a week. Shipping was excellent, the cluster looks amazing, and he is able to do a 7krpm tachometer in a factory GMT800 unit which I don't think anyone else has ever done!
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March 2020 by Dan Gallant
Knowledgeable, friendly staff! Quick service! Great to have as a local business!
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November 2019 by Sheldon Fettig
I haven't been to this place onsite. I tried to ask a couple questions via email to make and I didn't even get any response besides a Link to a website. Didn't even answer all my questions. When your business is selling hardware, you would think you would have some customer service. Especially when you want someone to pay $1100 for a radio upgrade. Don't work with them. Lots of other retailers that will be more than happy to give you the time to calm you angst of buying things.
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November 2019 by Sheldon Fettig
Don't expect to get any information worthwhile from them with them dragging their feet. I asked a legitimate question and the response was ZERO words and a link to a webpage. Customer service = Zero. You would think if you were asking someone to pay $1100 for an upgrade and just for the hardware you would actually try a bit. Go somewhere else. 100s of resellers out there.
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August 2019 by Mike Bergum
Upgraded my 2014 GMC Sierra with the "2014 – 2015 OEM factory IO5 Carplay/Android Auto Kit" and am very pleased with the results! I am a fan of Apple Carplay and preferred the OEM solution over aftermarket. Works great - I am one happy customer!
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August 2019 by Angelina Daddario
Always speedy! waited maybe a half hour each time i have gone. they are very professional and knowledgeable! Will send all customer instrument clusters for repair here! Best place to go!!!
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August 2019 by Rick Hutton
I just installed a OEM factory IO6 navigation + Carplay/Android Auto Kit in my 2015 Silverado 1500 LT. Took about 1 hour for the install. Everything works great - just follow the instructions. Very happy.
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July 2019 by Roby Goulet
Went today and purchased my instrument cluster for my Yukon Denali and the two women I talk to were friendly, helpful and knowledgeable. thanks for an amazing looking instrument cluster.
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March 2019 by James Filanowicz
Fast service. reasonable. professionals. good folks
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February 2019 by Joshua Beebe
They do great work!! Dropped of mine and the next day they had upgraded and repaired my dash. also very reasonable.
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December 2018 by Ahmed Zaki
I recently bought a new cluster from Carl. The quality of workmanship is second to none. I was looking to upgrade from the original stock cluster. Turns out, Carl sold me a one if a kind cluster that really takes my vehicle's interior to the next level. I couldn't be happier with my purchase. If you're in the market for a new cluster then look no further. The products and the customer service here cannot be beat anywhere!!
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June 2018 by Brian Morris
Very friendly easy to find in and out in twenty minutes
