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July 2024 by Women In Transportation Savannah
Worst CVS I have ever dealt with. Why can't you pick up the phone! Honestly let me wait for a call back, seriously poor customer service, POOOR.
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June 2024 by David Elliott
I can't get a hold of the pharmacy it keeps going to voice mail. My prescription is not available on the refill list and I can't get anyone to call me back. This pharmacy is horrible. Now I have to drive to the store to find out what's going on with my prescription. I am definitely going to Rite Aide after this refill. This store manager and pharmacy manager should be ashamed.
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May 2024 by Cornelius Dawson
Thee pharmacy are the rudest people ever. Instead of trying to assist and solve problems they are condescending and ignorant. This has to be the worst pharmacy and no other pharmacies in the area. Guess I need to go elsewhere.
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January 2024 by Kelly Lachance
The woman in the pharmacy, Maryann Is so rude and condescending. This is not the first experience that I’ve had negatively with her after today I’ve decided to move all my prescriptions to a different pharmacy altogether.One visit She challenged me on having a coupon and embarrassed me in front of several other customers. this past visit I went to pick up her prescription and she explained to me very rudely that she was very busy and they will get to it when they get to it which is fine I don’t mind waiting. I asked about how long to see if it was worth waiting for or coming back she said about 25 minutes that was fine, an hour later when I got a call that the prescription was ready, she had me get back in line which was another 10 minutes to wait to cash out to then tell me that the part to administer the medication Was not in stock. Not sure why she couldn’t tell me this before. I waited for as long as I did but regardless, she has always been very rude and downright mean every time I’ve gone, the other staff members have always greeted and friendly, but I will never Use the pharmacy again.
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November 2023 by Vanessa Thibeau
Pharmacy workers are unwilling to acknowledge their own incompetence. Waited on the phone for almost an hour before heading directly to the store. Overheard that phones were down from one of the several customers ahead of me in line. After watching customer after customer be denied their medication for some reason or another–mostly all related to the incompetence of pharmacy staff–I was told that the medication we requested was on backorder. After advising that staff should better communicate with customers before they take the trip to the store, I was met with laughter and mockery: “How are we supposed to do that, carrier pigeon?” were their words. In 2023 there are more methods than can be named to successfully communicate with customers. Review after review testifies to the lack of care exhibited by these employees, but their victimized perception of rightfully upset customers leads them to believe that we are the problem. Nobody in the building knows when the phone systems will be repaired, so I expect that the mediocre service will continue for the foreseeable future. Don’t waste your time here.
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November 2023 by ss cc
I am new to the area . We moved here about 6 months ago. Every single time I go to this pharmacy they are all MISERABLE. It’s not my problem. I am a sick patient going thru a lot and there is just complete misery . At least you can go to work and function and collect a paycheck
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November 2023 by WAYNE Thibeau
Customer service is non-existent.
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October 2023 by Diana Maurice
When I called with a question about my aunt's medication the pharmacist told me to stop talking..and i work for a physician..dont waste your time with this joke of a place. We will be switching pharmacies..she is just plain obnoxious.
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September 2023 by Walker Locker
Originally a 5 star review, taken down a few notches. The pharmacy is very friendly. The rest of the staff either doesn't care or gives passive aggressive comments. I was just trying to make a purchase when an employee dressed in plain clothes started talking about how much they get stolen from and wouldn't even let me browse the store. They were very suspicious. I couldn't even look at anything. Thumbs down
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September 2023 by Veronica Bournival
Pharmacy tech hung up on me twice. Two different locations are in disagreement with their own process of moving a script from one location to another. After explaining to the Terryville CVS that Shelton said Terryville needs to request the script, Terryville said no, Shelton needs to release. I told them I'm not making a third phone call back to Shelton. The tech got annoyed, said she will leave a Shelton a voicemail, and promptly hung up on me without my being able to say thank you or goodbye. When I called back to ask her why she hung up on me, and to speak to the pharmacy manager, she said she didn't appreciate my telling her how to do her job, gave me their name and number and hung up on me again for the 2nd time. I spoke to the Pharmacy Manager in-person when I picked up my script. She was very professional and explained that the reason why they ask customers to call, is it would be faster than if they were to do it. My feeling is, if they have the customer on the phone, they should just take care of it right then and there, not take care of hours later after they've completed their list of priorities. It would be like me telling someone who's asking for help, okay go do it yourself, otherwise you'll need to wait until I get to it, after I've done all my other duties. If there's a policy misunderstanding, the locations should communicate between themselves. The customer shouldn't be the one telling the other CVS what they need to do and they're wrong.
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September 2023 by Carol Filecco
Avoid this location. If you have an issue contact corporate directly CVS Corp One CVS DR Woonsocket, RI as the online and telephone complaint department covers up for the stores: Let corporate know directly.
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August 2023 by Cira Summit
Worst. Nothing is ever filled. Can’t get them on the phone. Good luck.
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August 2023 by Phil
A little slow for my liking
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July 2023 by Gannon Donahue
Refilled My prescription of a single tube of toothpaste on Friday, its now Wednesday and I went to pick it up and it still not ready. Then the lady seemed angry like she was mad I was there when it wasn't ready and told me it'll take 15 minutes or more to put the tube of toothpaste in a bag for me. Unbelievable, I placed the fill on Friday and I get attitude because I try to pick it up on Wednesday? Did I not give you slow pokes enough time to do YOUR JOB? Pure laziness and rude lady at the pharmacy. I'll be transferring my prescription to a pharmacy with workers capable of putting toothpaste in a bag and stapling it shut within 5 days. Absolutely insane. Don't go here for any prescriptions at all. I've heard nothing but horror stories from friends and family but decided to try them anyways. Always look at reviews before you go somewhere is what I learned. There's a reason this cvs has a laughable 2 stars.
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July 2023 by Melissa Sherwood
Everybody is always so kind to my daughter and I. Great employees. I hope they’re paid what they’re worth ❤️
