-
December 2023 by Marilyn Colón
Tried to be a good person and drop off a cable box found in a house I purchased, csr (customer service representative)was rude. Pretty much told me if I don’t care to wait for a receipt for something that is not mine than he don’t care either because it won’t be taken off the person’s account. Shows how much they care about someone’s account.
-
October 2023 by idas lyly
Great experience with plainville Xfinity, Lorie were helpful and professional as always this is the second time she assisted me and I’m highly satisfied. Definitely I recommend this location great teamwork. Keep it up !
-
September 2023 by Cindy Barnes
The worst I have been waiting for a refund over a month and it was due today and they are now telling me after an hour and a half it will be another month. Reporting to Dept if consumer protection and BBB. Still waiting on refund over a month and a half. Ridiculous.
-
August 2023 by Kaleb Rohena
Every week they’re looking to “enhance” the Wi-Fi in your area but it’s still going to go out every other week.
-
June 2023 by Wendy Tunkel
Their fees for putting security system in are outrageous and ridiculous high!! The person who came to put the system in said sign here and here and we didn’t know what we were signing until 3 months later when we found out we are paying 66.00 a month for 6 months. This is highway robbery!! Go somewhere else!! It was a disgruntled employee who kept telling us how he disliked how he was treated!! Never told us what we would pay for the installation of security system. Because it past the 30 days we can’t get out of the contract!! Signing their contract on a cell phone where you can’t read the small print should be illegal!!! This is how long time customers get treated! When we moved from NH they never told us to take the window security tabs off our windows!! Only to bring the equipment with us meaning cable box and security system screen!! We should be able to cancel!!! Run from them!! I would give a negative star if I could!!
-
May 2023 by Ed Weat
They have a call automative. It's the worst to make a payment or to even talk to anybody they need to get rid of the internet and bring back the phone services that's how people like to speak to people through the phone so you know you're heard this texting and make you new do circles dancer one question is ridiculous
-
May 2023 by Jayadevi Singh
Stephanie and Todd were attentive and extremely helpful regarding my particular (confusing!) situation of transferring from MetroPCS and AT&T. I highly recommend this store for outstanding customer service!
-
April 2023 by Nicholas Chanthavong
Needed my eSim reactivated after getting my iPhone repaired. Daneirys was such a great help especially deciding to help me out before she went to lunch. Thank you :)
-
March 2023 by peter gouveia
Needed to transfer my mobile phone from AT&T to a Xifinity account. This process took two days as issues with AT&T support unlocking my port protection from my existing phone etc. Anthony, Daneirys and Samone were very professional and went the extra mile to make this transfer successful including calls to AT&T and staying late to see it to conclusion. They are a perfect examples of what outstanding customer service should be. I would highly recommend the Plainville store to everyone.
-
September 2022 by Paul Mazur
My sister had a wonderful at this location because of the world class service she received by Stephanie C. Stephanie is the consummate retail professional; friendly, approachable, and welcoming. She not only met and exceeded expectations, she resolved the issue within minutes and is result driven.
-
September 2022 by Dorotka Varela
Don't buy xfinity, no service and my account wasn't recognized despite being a costumer for 6 months
-
August 2022 by Rose K
Thanks to Benton it was a pleasure to meet you ..super fast service with no problem...you're employe ROCKS?
-
August 2022 by Exavier Nunez
I came into the store with about 6 customers here (one family and 3 other people) and ended up waiting over 45 minutes just so I could turn in equipment for my cancelled service. During my idle time here I was very much welcomed by an empty two liter bottle of Fanta laying on the ground, a dirty pair of sneakers, and a representative sitting directly in front of me playing clash of clans out of boredom while I, and multiple other people with small issues were waiting for our services to be provided. I watched as other people who had come in after me got serviced first while there are 4 or 5 attendants here. Not a fan, will definitely look to do business elsewhere next time.
-
August 2022 by Nick Addamo
Had a great experience with this staff team (specifically Stephanie C) for some complicated phone upgrade and transfer needs. Stephanie is knowledgable, patient, and super helpful. Seek her out when you visit!
-
August 2022 by Tracey Paradis
Great experience at this location in Plainville. Quick, professional and super friendly service. Thanks to Fanuel Powell for assisting me with my account changes.
