“Needed replacement parts for Anderson Sliding Glass doors. Leo was very helpful finding the parts as the doors are over 20 years old. He took the time with a complete novice like me and got what I needed”
6:00 AM - 10:00 PM
246 New Britain Ave, Plainville“I'm giving 4 stars because normally they have what I need. I took one star away for knowledge and staffing. I understand that in 2022 it's difficult to get new staff but at least train the ones you have well. There costumer service skills suck. Unlike depot lowes doesn't bring in knowledgeable dept heads like lic plumbers or electricians so sometimes trying to get a question answered is impossible. I pretty much live at plainville lowes but have had to shop at the Bloomfield store, OMG if I could give that store 0 stars I would. It's horrible. Attitude, customer service, ability to get products that were out but sitting on the upper shelf for a week and none one restocking!! Horrible”
“Great location that is organized, well-stocked, and conveniently placed by other useful stores in the Commons. The key kiosk here lets you pay right at the machine instead of going to the checkout counters which is very convenient. Bathrooms were clean. We had to speak to a couple employees about items we needed and they were kind and helpful. I would come here again.”